Integrate Freshdesk with Basecamp 3

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Basecamp 3

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Basecamp 3

Basecamp's unique set of tools provides everything a team needs to stay on track with whatever project they're working on.

Basecamp 3 Integrations

Best Freshdesk and Basecamp 3 Integrations

  • Freshdesk Integration Basecamp 3 Integration

    Freshdesk + Basecamp 3

    Create Project to Basecamp 3 from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Integration New Contact
     
    Then do this...
    Basecamp 3 Integration Create Project
  • Freshdesk Integration Basecamp 3 Integration

    Freshdesk + Basecamp 3

    Add Person to a Project in Basecamp 3 when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Integration New Contact
     
    Then do this...
    Basecamp 3 Integration Add Person to a Project
  • Freshdesk Integration Basecamp 3 Integration

    Freshdesk + Basecamp 3

    Create Project from Template to Basecamp 3 from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Integration New Contact
     
    Then do this...
    Basecamp 3 Integration Create Project from Template
  • Freshdesk Integration Basecamp 3 Integration

    Freshdesk + Basecamp 3

    Create Message to Basecamp 3 from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Integration New Contact
     
    Then do this...
    Basecamp 3 Integration Create Message
  • Freshdesk Integration Basecamp 3 Integration

    Freshdesk + Basecamp 3

    Create To do List to Basecamp 3 from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Integration New Contact
     
    Then do this...
    Basecamp 3 Integration Create To do List
  • Freshdesk Integration {{item.actionAppName}} Integration

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Freshdesk + Basecamp 3 in easier way

It's easy to connect Freshdesk + Basecamp 3 without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Comment

    Triggers when a new comment is created in a basecamp.

  • New Document Created

    Triggers when a new document is created in a folder.

  • New Document Uploaded

    Triggers when a new document is uploaded in a folder.

  • New Message

    Triggers when a new message is created in a basecamp.

  • New Person

    Triggers when a new person is available in the account

  • New Project

    Triggers when a new project is created.

  • New Schedule Entry

    Triggers when a new schedule entry is created in a basecamp.

  • New To do List

    Triggers when a new to-do list is created in a basecamp

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Add Person to a Project

    Adds or creates a new person to an existing project.

  • Create Campfire Message

    Creates a Campfire message.

  • Create Comment on Message

    Creates a new comment in a message.

  • Create Document

    Creates a new document in a folder.

  • Create Message

    Creates a new message in a message board.

  • Create Project

    Creates a new project.

  • Create Project from Template

    Creates a new project using a template.

  • Create Schedule Entry

    Creates a new schedule entry in a schedule.

  • Create To do

    Creates a new to-do in a to-do list.

  • Create To do List

    Creates a new to-do list in a to-do set.

  • Remove Person from a Project

    To revoking access from existing people

  • Upload File

    Uploads a new file in a folder.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Freshdesk & Basecamp 3 Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Basecamp 3 as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Basecamp 3.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Basecamp 3

Freshdesk

Freshdesk is an all-in-one customer support system providing a single platform for agents to respond to customer queries. It enables users to respve issues without disrupting their workflow. Freshdesk handles customer service email, phone calls and chats, from social media, websites, mobile apps and more. Freshdesk provides live chat, email and phone support for customers by means of an online help desk application. The Freshdesk API gives developers the ability to integrate with third party business applications such as CRM, project management and billing software.

Basecamp 3

Basecamp is a web-based project management and cplaboration top that has a TODO list, message board, file sharing and time tracking tops. Basecamp is used by small businesses and large organizations including Twitter, Tumblr, Cisco Systems and Airbnb. There are two versions. Basecamp Classic and Basecamp Next. The newest version of Basecamp is called Basecamp Next. It was created after the launch of the second version of Campfire in November 2012. In October 2014, Basecamp announced that they would be releasing a new version of Basecamp in November 2014 called Basecamp 3 which was made available on November 18, 2014.

Integration of Freshdesk and Basecamp 3

Integration between Freshdesk and Basecamp 3 is very simple with the help of REST API developed in both the platforms with the help of APIs provided by both the platforms. Both systems are also using OAuth standard for authorization. To integrate Freshdesk with Basecamp 3, user needs to go through the fplowing steps. Login into Basecamp 3 using the credentials provided by the owner of the account (Admin.

In the left navigation bar, click on ‘Integrations’.

Click on ‘Continue’ to proceed further.

On the next screen, you need to specify a few things like your organization name (this will appear in the header), your email address ([email protected]. and if you want to allow user to access basecamp 3 via a subdomain (basecamp3.domain.com):

Choose ‘Fresh Desk’ from the list of integrations:

Click Continue. You will be asked to verify your account by clicking on a link sent in your email address:

After verification, you will be taken to the configuration page where you can select the projects or users that you want to sync with FreshDesk:

Select the project(s. or user(s. and click on ‘Save Changes’ to continue:

Click ‘Save Changes’ again to create an account for FreshDesk:

On the next page, you will be asked to edit some details like your email address (which will be added as [email protected]. and your password for FreshDesk:

Click Submit to return to the ‘My Integrations’ page where you can see tht your integration has been successfully created. On this page, you can also test it by clicking on ‘Test’ button:

To connect FreshDesk to Basecamp 3, you will need a Freshdesk account which can be created directly from your Basecamp 3 account by clicking on “New Account” button on ‘My Integrations’ page:

Login into your FreshDesk account using the credentials provided by us by clicking on “Sign Up” button and click on “Add Integration” button after successfully logging in:

Select ‘Basecamp 3’ from the list of integrations and click on ‘Allow Access’ to give permission for integration with your FreshDesk account:

Fill out some details like your organization name (this will appear in the header), email address ([email protected]. and alias (if you want to use one):

You can add a subdomain if you want by selecting it from the drop down menu:

Now you have to copy API key provided by us in order to proceed further:

Paste API Key provided by us in your Freshdesk account in API Key field:

Select the projects that you want to sync with FreshDesk and click on Save Changes:

Verify that your integration is working properly and there are no errors by testing it from your Freshdesk account:

The results of this test should look like this:

The process to integrate Freshdesk and Basecamp 3 may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.