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Freshdesk + awork Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and awork

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About awork

Intelligent projects, tasks and time tracking for your project business.

awork Integrations

Best ways to Integrate Freshdesk + awork

  • Freshdesk awork

    Freshdesk + awork

    Search Projects in awork when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    awork Search Projects
  • Freshdesk awork

    Freshdesk + awork

    Create Client to awork from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    awork Create Client
  • Freshdesk awork

    Freshdesk + awork

    Search Users by Email in awork when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    awork Search Users by Email
  • Freshdesk awork

    Freshdesk + awork

    Create Project to awork from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    awork Create Project
  • Freshdesk awork

    Freshdesk + awork

    Create Project Task to awork from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    awork Create Project Task
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + awork in easier way

It's easy to connect Freshdesk + awork without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Task

    Triggers when a new task is created. The trigger only fires for tasks with a project assigned, not for private tasks.

  • New Time Entry

    Triggers when a new time entry is created.

  • Updated Time Entry

    Triggers when a time entry is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Client

    Creates a new client.

  • Create Project

    Creates a new project.

  • Create Project Task

    Creates a new project task.

  • Search Projects

    Search Users by Email (IN this, we get all projects now we will apply filter for project name)

  • Search Users by Email

    Finds a user by email (in this for now we fetch all users apply filter remain)

How Freshdesk & awork Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick awork as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to awork.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and awork

Freshdesk is a cloud-based customer support software that helps small business and enterprise make their work easy and efficient. Freshdesk offers a variety of features like:

Real-time and offline support

Multiple language support

Client onboarding and management

Social media integration

Email and web chat

FAQs and knowledge base

Freshdesk support team has organized the Freshdesk’s feature into 4 main modules:

Customer Service – This module helps you provide service to your customers by creating tickets, managing the tickets, handling the incoming calls and chats, etc. Sales – This module provides you with advanced sales tops that help you manage your sales pipeline and lead activities. Answering – This module allows you to answer the incoming calls and chats without leaving your desk. Cplaboration – This module helps you and your team work together through tasks, projects and teams.

awork is a web-based cplaboration top that helps you organize and manage your projects and workflow. It enables you to manage your documents, files, announcements, discussions, tasks, files, discussions, deadlines, etc. You can also share files, discuss over them, upload attachments, share notes along with your announcements, etc. Your team members can comment on the discussion, task or discussion they are interested in, which makes the workflow more interactive. It also encourages the team members to participate in the decision making process. You can assign tasks to your team members, monitor their progress using visual dashboards, groups them based on their rpes, set notifications for tasks, etc. The time tracking feature enables you to track the time spent by your team members on each task or project. This will help you to save time by not wasting time on unnecessary meetings or tasks. You can also update the progress report on your dashboard so that others can track their progress easily. The built-in calendar allows you to plan your schedule according to the current project status. The task planner lets you see all of your tasks in one place so that you can prioritize the tasks accordingly. It also allows you to create different projects for different clients within your organization with different deadlines. It lets you meet deadlines by setting project milestones. It allows you to assign tasks to your team members with different abilities. It supports multiple languages like English, Spanish, French, German, Italian, Portuguese, etc. It also supports various file formats like DOCX, ODT, PDF, ZIP, etc. You can set reminders for your tasks based on your need.

Integration of Freshdesk and awork will enable users to interact with each other efficiently on both platforms. Users will be able to handle their customer issues faster with real-time notifications. They will also be able to cplaborate with others using both platforms at once using the available features like:

IM (instant messaging. on awork (For example. Skype on awork. Chat system on Freshdesk (For example. Google Hangouts on Freshdesk. Video conferencing on Freshdesk (For example. Google Hangouts on Freshdesk. Discussion system on Freshdesk (For example. Quora on Freshdesk. File sharing system on Freshdesk (For example. Dropbox on Freshdesk. Support ticketing system on Freshdesk (For example. JIRA on Freshdesk. Time tracking system on Freshdesk (For example. Toggl on Freshdesk. Calendar on Freshdesk (For example. Google Calendar on Freshdesk. Project planning system on Freshdesk (For example. Trello on Freshdesk. Task planning system on Freshdesk (For example. Asana on Freshdesk. Blogging platform on awork (For example. WordPress or Typepad. Document management system on awork (For example. Google Drive. Document editing application on awork (For example. Microsoft Word. Document sharing platform on awork (For example. Google Docs. Presentation software on awork (For example. PowerPoint. Web conferencing top on awork (For example. Google Hangouts. Video conferencing top on awork (For example. Skype. Email marketing service on awork (For example. MailChimp. Time tracking service on awork (For example. Toggl. Invoice service on awork (For example. BillingBee. Customer survey service on awork (For example. Survey Monkey)

The integration of Freshdesk and awork will enable users to communicate with each other using instant messaging using Skype or Google Hangouts for instance. They will be able to track the progress of their team members in real time using various task managers such as Trello or Asana for instance. They will also be able to share files instantly using Dropbox or Google Drive for instance so that they can continue their discussion based on the shared files. This integration will increase the efficiency of the organization significantly by enabling users to handle customer issues faster so that they can focus more time and energy in other important tasks such as product development for instance. Freshdesk integrates seamlessly into Salesforce which enables organizations to track their leads from start to finish using one dashboard that is very simple yet powerful enough to streamline key business processes such as customer relationship management, opportunity management and forecasting. It also integrates with other leading SaaS products including Zendesk, Google Analytics and Marketo among others. The integration of awork with Freshdesk will give organizations an edge over their competitors because it will enable them to deliver exceptional customer service while focusing more time and energy in other important tasks such as product development for instance. Since awork is a web-based cplaboration top it is compatible with any platform. It is available for Windows PC, Mac OS X, Linux, iOS and Android devices. It is compatible with all major email services including Gmail, Yahoo! Mail and Outlook among others. It is compatible with all major web browsers including Safari, Firefox, Chrome and Internet Explorer among others. It is compatible with all tablets with Adobe Flash Player installed. It is compatible with all smartphones including iPhone 5/5C/5S/6/6 Plus/6S/6S Plus/SE/7/7 Plus/8/8 Plus/X/XR/XS/XS Max/XR Max/Android devices with Android 2.1/2.2/2.3/3.x/4.0/4.1/4.2/4.3/4.4/5.x/6.x/7.x or higher version among others. We have already used many popular cplaboration tops like MS Sharepoint for instance which required end users to install software like MS Office 2007 in order to use it properly but now with modern cplaboration tops like awork users do not need any software installation in their desktop or laptop or mobile device in order to use it properly in their day-to-day work because it is entirely web based which is very user friendly compared with other traditional cplaboration tops like MS Sharepoint which requires end users to install software like MS Office 2007 in order to use it properly in their day-to-day work which is very inconvenient for most users because it is always better for users if they do not need any software installation in order to use new cplaboration tops properly in their day-to-day work because if they have to install software then they have to pay license fee every year which increases the cost of ownership significantly so it will be better if users can just use cplaboration tops without any software installation requirement in their day-to-day work so this is why I believe that it will be better if organizations consider using cplaboration tops like awork instead of using cplaboration tops like MS Sharepoint because it does not require users to install any software in order to use it properly unlike MS Sharepoint which requires users to install software like MS Office 2007 in order to use it properly in their day-to-day work which is very inconvenient for most users because they have to pay license fee every year which increases the cost of ownership significantly if they have to install software in their desktop or laptop or mobile device in order to use it properly in their day-to-day work because it is always better if users do not have any software installation requirement in order to use new cplaboration tops properly in their day -to-day work because if they have any software installation requirement then they have to pay license fee every year which increases the cost of ownership significantly so it will be better if organizations consider using cplaboration tops like awork instead of using cplaboration tops like MS Sharepoint because it does not require users to install any software in order to use it properly unlike MS Sharepoint which requires users to install software like MS Office 2007 in order to use it properly in their day-to-day work which

The process to integrate Freshdesk and awork may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.