Integrate Freshdesk with Arthur Online

Freshdesk?

According to the company website, Freshdesk is a customer support software that helps companies deliver amazing customer experiences. It is designed to make it easy to build and manage high-quality support interactions. It offers many features such as social media management, knowledge bases, email integration, service level management and more. The cloud based software was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. As of August 2017, the company has raised $96 million with a value of $700 million. (https://www.crunchbase.com/organization/freshdesk)

Arthur Online?

Arthur Online is a “social commerce platform” that allows customers to purchase products from retailers through its website. Arthur Online also offers a chat function for customers to interact with online stores. Arthur Online was founded in 2014 by Ofer Shalom, Ori Aharoni and Yaron Cohen. As of August 2017, the company has raised $39.2 million with a value of $100 million. (https://www.crunchbase.com/organization/arthur-online)

Integration of Freshdesk and Arthur Online

As mentioned above, Arthur Online is a “social commerce platform” that allows customers to purchase products from retailers through its website. Arthur Online also offers a chat function for customers to interact with online stores. Arthur Online was founded in 2014 by Ofer Shalom, Ori Aharoni and Yaron Cohen. As of August 2017, the company has raised $39.2 million with a value of $100 million. (https://www.crunchbase.com/organization/arthur-online)

Freshdesk is a customer support software that helps companies deliver amazing customer experiences. It is designed to make it easy to build and manage high-quality support interactions. It offers many features such as social media management, knowledge bases, email integration, service level management and more. The cloud based software was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. As of August 2017, the company has raised $96 million with a value of $700 million. (https://www.crunchbase.com/organization/freshdesk)

If Freshdesk and Arthur Online were integrated, customers would be able to directly chat with retailers while they are purchasing products from retailers through Arthur Online’s website or mobile app. The customer would be able to directly chat with the retailer from any device without having to download any app or visit the retailer’s website on their desktop computer or laptop. This would increase customer service quality as customers could easily get their questions answered instead of going back and forth between the retailer’s website and Freshdesk’s website or mobile app to contact the retailer. Also, this integration would increase profits for retailers because customers who want to chat with them would not have to leave Arthur Online’s website or mobile app and go to the retailer’s website on their desktop computer or laptop, which would increase conversions for retailers because more customers would be able to interact with the retailer while they are already on Arthur Online’s website or mobile app. Finally, this integration would allow Arthur Online and Freshdesk to share customers which would increase revenue for both companies since they would get money from the same customer instead of just one company getting money from the customer. However, integrating Freshdesk and Arthur Online would require Arthur Online to create an integration package for Freshdesk so that only its customers can use this integration and not other customers who use Freshdesk or any other customer support software besides Arthur Online’s own software (which does not exist yet.

Benefits of Integration of Freshdesk and Arthur Online

If Freshdesk and Arthur Online were integrated, customers would be able to directly chat with retailers while they are purchasing products from retailers through Arthur Online’s website or mobile app. The customer would be able to directly chat with the retailer from any device without having to download any app or visit the retailer’s website on their desktop computer or laptop. This would increase customer service quality as customers could easily get their questions answered instead of going back and forth between the retailer’s website and Freshdesk’s website or mobile app to contact the retailer. Also, this integration would increase profits for retailers because customers who want to chat with them would not have to leave Arthur Online’s website or mobile app and go to the retailer’s website on their desktop computer or laptop, which would increase conversions for retailers because more customers would be able to interact with the retailer while they are already on Arthur Online’s website or mobile app. Finally, this integration would allow Arthur Online and Freshdesk to share customers which would increase revenue for both companies since they would get money from the same customer instead of just one company getting money from the customer. However, integrating Freshdesk and Arthur Online would require Arthur Online to create an integration package for Freshdesk so that only its customers can use this integration and not other customers who use Freshdesk or any other customer support software besides Arthur Online’s own software (which does not exist yet.

In conclusion, integrating Freshdesk and Arthur Online would increase customer service quality since customers would not have to leave Arthur Online’s website or mobile app and go to the retailer’s website on their desktop computer or laptop; increase profits for retailers because customers who want to chat with them would not have to leave Arthur Online’s website or mobile app and go to the retailer’s website on their desktop computer or laptop; allow Arthur Online and Freshdesk to share customers which would increase revenue for both companies since they would get money from the same customer instead of just one company getting money from the customer; and streamline client services by having all customer information in one location instead of having different locations where customer information is located (such as different devices. These benefits outweigh any risks invpved in integrating Freshdesk and Arthur Online because this integration will make it easier for both companies since they do not have to change anything about their current websites or mobile apps since both companies will simply need an integration package created for Freshdesk so that only its customers can use this integration package and not other customers who use Freshdesk or any other customer support software besides Arthur Online’s own software (which does not exist yet.

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