Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Amazon SQS is a fully managed message queuing service. It offers reliable, highly scalable, reliable messaging and transaction processing that lets you decouple tasks or processes that must communicate.Amazon SQS Integrations
Freshdesk + Amazon SQSCreate Message to Amazon SQS from New Contact in Freshdesk Read More...
Freshdesk + Amazon SQSCreate JSON Message to Amazon SQS from New Contact in Freshdesk Read More...
It's easy to connect Freshdesk + Amazon SQS without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when you add a new queue
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Create a new JSON message using data from the source trigger
Create a new message.
Create a new queue
Freshdesk is a cloud-based customer-support software top. It helps companies to manage their support tickets and their customers. Freshdesk is an Indian product developed by Freshworks, which is headquartered in Chennai, India.
Freshdesk is used by more than 7000 companies globally. It offers three editions for different types of customers. The pricing depends on the number of agents and the plans start from $15 per agent per month.
Amazon Simple Queues Service (Amazon SQS. is a web service that sends messages between applications or endpoints. Amazon SQS provides reliable, highly scalable hosted queues for storing messages as they travel between computers. It allows to decouple the sender and receiver applications so that they can run independently and process messages at different rates.
Amazon SQS provides four services; SendMessage, ReceiveMessage, DeleteMessage, and GetQueueAttributes. Each message sent to Amazon SQS has a maximum length of 256 KB. Messages are stored for seven days before they are automatically deleted unless you explicitly delete them before that period ends.
Freshdesk and Amazon SQS can be integrated to provide real-time updates, as well as asynchronous behavior. This integration will allow both systems to work together smoothly and increase productivity of your team. Let’s discuss its benefits:
Freshdesk and Amazon SQS can be integrated to send messages respectively to each other in real-time. This integration will allow both systems to work together smoothly and increase productivity of your team. Let’s discuss its benefits:
Data is not lost after sending a message to Amazon SQS via Freshdesk. If a message is delivered successfully, it will be updated, otherwise, it will be retried until it succeeds or fails with a maximum number of attempts defined by the user.
Integration provides an opportunity to send messages immediately rather than scheduling them. Sending messages immediately helps customers to know about issues immediately and respond faster. For example, if a customer calls your office with a problem, then your staff can reply right away with the issue ID and the call will not be lost in the waiting queue.
Integration with Amazon SQS via Freshdesk can provide an option to set up asynchronous behavior of your team members as well as automation of workflows if required. This integration will allow both systems to work together smoothly and increase productivity of your team. Let’s discuss its benefits:
Amazon SQS enables you to configure automatic retries in case of any failure of delivery of messages at the first try, thus enabling you to continue with other tasks while doing so. This is useful for applications where there is no need to implement complex business logic for handling an event as soon as possible because it is not critical for business success. For example, if there is an error in your invoicing system then you want to send an invoice as soon as possible but you want to have some time to fix the issue before sending the invoice again (in case of a failure. In this case, you can send the invoice to Amazon SQS when it’s ready but you can also configure Amazon SQS to retry sending the invoice automatically when it fails at first attempt. This approach will prevent unnecessary invoices being sent for no reason if everything works correctly at first attempt and also save time by avoiding manual intervention for retrying failed invoices.
The goal of integration between Amazon SQS and Freshdesk is offloading tasks from Freshdesk to Amazon SQS so that your team can focus on what they do best instead of working on these tasks which are not core competencies for them. This integration will allow both systems to work together smoothly and increase productivity of your team. Let’s discuss its benefits:
You don’t need to spend time considering how you can perform certain tasks via Freshdesk since these tasks can be performed much better via AWS services like Amazon SQS. For example, if you need to send 100000 messages from Freshdesk to Amazon SQS every hour then you just need to add this task into a workflow, schedule it, and then forget about it because it is executed by itself later or even automatically if required based on events in Freshdesk such as “customer action” or “agent action” etc.
Integration between Amazon SQS and Freshdesk allows you to reduce cost of running your IT infrastructure since you don’t need to maintain servers for this task yourself while Amazon manages all servers for you including backups, redundancy, availability etc. This integration will allow both systems to work together smoothly and increase productivity of your team. Let’s discuss its benefits:
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