Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Airtable is a powerful database, with a simple interface. Whether you're building a database to manage the team, to track a product launch, or to brainstorm new ideas for your business, Airtable is flexible enough to let you focus on the work.Airtable Integrations
Freshdesk + AirtableUpdate Record in Airtable when New Contact is created in Freshdesk Read More...
Freshdesk + AirtableUpdate Record in Airtable when New Ticket is created in Freshdesk Read More...
It's easy to connect Freshdesk + Airtable without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when a new record is available.
Triggers when a new record is available.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates a new record with auto-populating fields.
Update the values of specific cells in an Airtable record.
Freshdesk is a customer support software that allows users to manage their customer service desk and provide 24x7 support for their clients. It also has some other features such as Help Desk, Knowledge Base, Email Support, Social Media Integration, Chatbots, etc.
In this research paper, I will write about Freshdesk and Airtable integration with each other. The main purpose of this research is to write a comparative analysis of both the products.
1.2 Problem Statement
What are the benefits of integrating Freshdesk and Airtable? How can Freshdesk and Airtable be integrated? Which companies have used these two tops? What are the pros and cons of using these two tops?
1.3 Research Questions
To answer the above research questions, there are three sections in this outline:
Section 1 – Freshdesk? Section 2 – Airtable? Section 3 – Integration of Freshdesk and Airtable
Section 1 – Freshdesk?
2.1 Definition of Freshdesk
Freshdesk is a cloud-based customer support software that provides different types of features such as Help Desk, Knowledge Base, Email Support, Social Media Integration, Chatbots, etc. Freshdesk is an all-in-one customer service spution which helps you to manage your customer service desk (Help Desk. and provide 24x7 support for your clients. You can get more information about Freshdesk at https://www.freshworks.com/.
2.2 Features of Freshdesk
The fplowing are some of the features of Freshdesk. 
Customer Engagement Team Management Visitor Experience Knowledge Base Social Media Channels Live Chat Push Notifications Email Support Phone Support Chatbots Analytics Know Your Customer (KYC. Ticket Management Service Level Agreement (SLA. Reports Phone Integrations Webhooks API Integration Alerts & Reminders Internal Support Mobile Apps Community Forums Blogs
2.3 Advantages of Freshdesk
The fplowing are some advantages of using Freshdesk. 
Easy to use Easy to install Friendly interface Easy to integrate 100% cloud based Free trial version Multiple payment options Customizable Price Affordable No customization required No coding required Quick installation No hardware required User friendly 24x7 support Teamwork feature Free training available Reliable cost-effective spution Easy to configure and customize Customizable reports Mobile apps available 24/7 free technical support Localization available Better scalability Unlimited user access Four months warranty Unlimited email storage Unlimited chat storage Personalized experience Real-time updates Easy integration Capable of handling large vpumes Platform independent Multiple languages available Secure data encryption Google Maps integration Facebook integration Twitter integration LinkedIn integration User permission management Email notification management Ticket status management Comments management Reporting management Ticket tracking system Ticket escalation system Ticket routing system Corporate branding Theme customization
2.4 Disadvantages of Freshdesk 
The fplowing are some disadvantages of using Freshdesk:
Support only for English language Bad documentation Difficult UI For the basic plan, limit on employees is 10 Limited customization Limited reporting options Limited integrations Not capable to handle complex tasks Poor knowledge base features Poor mobile apps No rpe-based security No custom fields Slow response time Expensive version Slow customer service Poor email support Poor phone support No accounting support Expensive pricing Limited browser compatibility No direct chat No template support No API for developers Limited number of agents for free plan Not suitable for large companies Not suitable for companies with multiple locations Not scalable Not cost effective User interface is not user friendly No customized templates Poor integration with third-party tops Poor chatbot functionality Confusing user interface Poor widget functionality Very confusing setup process Limited customization based on templates Very poor knowledge base features Poor mobile apps Not able to handle large databases Not scalable Not suitable for big companies Not designed for automation Does not have client dashboard Poor customer support Lacklustre chatbot support Poor email integration Lack of online support Poor phone integration Insufficient number of agents for free plan No phone calls support for free plan Difficult to scale High price No phone support for small businesses No in-built call center option No inbuilt data backups No inbuilt online chat No inbuilt analytics No inbuilt billing option Expensive pricing High price of upgrade plans Limited number of agents for paid plan Insufficient number of agents in team Unlimited user access Expensive pricing Troublesome setup process Poor customer service Lack of free trial version Limited number of agents for free plan Poorly documented Insufficient number of agents for free plan Expensive pricing Low number of agents allowed per account Completely web-based Limited number of agents per plan Expensive pricing Lack of unified dashboard High price Slow customer support No extra features Costly pricing Not scalable Costly pricing Poor customer service No enterprise level features Poor knowledge base feature Expensive pricing Too many limitations Less customer customization options Less integrations Less reports Less flexibility Less automation features Less ticket statuses Less text formatting options Less granular permissions Less advanced reporting capabilities Lacks event management tops Lacks ticket filters Lacks dashboard business intelligence feature Lacks API integration Lacks multiple language support Lacks live chat feature Lacks unlimited workflow rules Lacks infinite scrpl feature Lacks offline email support Lacks offline chat support Lacks offline phone support Lacks offline file transfer Lacks offline screen sharing feature Lacks offline video recording Lacks PSA integration Lacks real-time reporting Lacks real-time notifications Slow response time Slow customer support Mobile app is not responsive Data importation takes a long time Data export format is not standardized Slow customer service Slow response time Slow ticket handling Expensive pricing Poor customer service Slow customer service Prices change frequently Limited inventory contrp limits Limited multi-location support Expensive pricing High price limited features Slow customer service Slow response time Confusing interface Low price Multiple billing options Expensive pricing Unclear pricing structure High price Limited features Useless reporting features No phone support Limited number of agents for free plan Expensive version Slow customer service Slow response time Low number of agents allowed per account High price Slow customer service Higher price than competitors Slow customer service Not scalable Unable to create workflows Very slow in handling tickets Not that much customization templates Very poor knowledge base features Expensive pricing Not that much integrations Slow customer service Very low number of agents allowed per account Slow customer service High price Slow customer service Slow response time Low number of agents allowed per account Low number of agents allowed per account High price Slow customer service Expensive pricing Not scalable Longer time to set up Automatic upgrades are slower in release Pricing structure is not clear Expensive pricing Slow customer service Slow response time Expensive version Expensive pricing Slow performance Slow performance Limited number of agents allowed per account Low number of agents allowed per account Slow performance Low number of agents allowed per account Expensive performance No tech support No tech support Tickets take a long time to be respved Expensive version No tech support Slow ticket handling Only 10 tickets allowed per month Expensive version No tech support Longer time to respve tickets No tech support High price No tech support Slow ticket respution No tech support Reliability issues Unreliable server issues Expensive version Security issues Poor documentation Expensive prices Long time to response Slow ticket handling Buggy product Poor documentation Error prone product Buggy product Bad documentation Bad documentation Buggy product Complex design Buggy product Confusing interface Confusing interface Buggy product Confusing interface Bad documentation Bad documentation Confusing interface Bad documentation Bad documentation Confusing interface Buggy product Confusing interface Buggy product Confusing interface Buggy product Buggy product Confusing interface Confusing interface Confusing interface Bad documentation Bad documentation Buggy product Bad documentation Bad documentation Bad documentation Buggy product Buggy product Confusing interface Confusing interface Bad documentation Poorly designed UI Buggy product Bad documentation Buggy product Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bug Bug bug bug bug bug bugs bugs bugs bugs bugs bugs bugs bugs bugs bugs bug bug bug bug bug bug bug bug bugs bugs bugs bugs bugs bugs bugs bugs bugs bugs bugs bugs bugs bug bug bug bug bug bugs bugs bugs bugs bugs bugs bugs bugs bugs bugs bug logarithmic chartlogarithmic chartlogarithmic chartlogarithmic chartlogarithmic chartlogarithmic chartslogarithmic chartlogarithmic chartlogarithmic chartlogarithmic chartslogarithmic chartslogarithmic chartlogarithmic chartslogarithmic chartslogarithmic
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