Integrate Freshdesk with Shift4Shop (formerly 3dcart)

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Shift4Shop (formerly 3dcart)

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Shift4Shop (formerly 3dcart)

3dcart is a leading open-source shopping cart software package that allows you to create and manage your own online stores in minutes. It is easy to install, use, and manage.

Want to explore Freshdesk + Shift4Shop (formerly 3dcart) quick connects for faster integration? Here’s our list of the best Freshdesk + Shift4Shop (formerly 3dcart) quick connects.

Explore quick connects

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Connect Freshdesk + Shift4Shop (formerly 3dcart) in easier way

It's easy to connect Freshdesk + Shift4Shop (formerly 3dcart) without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Customer

    Triggers when a new customer is created.

  • New Order

    Triggers when a new order is placed.

  • Product New

    Triggers when a new product is created.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Customer

    Creates a new customer.

  • Create Order

    Creates a new order.

  • Create Product Simple

    Creates a new product.

How Freshdesk & Shift4Shop (formerly 3dcart) Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Shift4Shop (formerly 3dcart) as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Shift4Shop (formerly 3dcart).

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Shift4Shop (formerly 3dcart)

  • Freshdesk?
  • Freshdesk is a cloud-based customer support platform that provides overall service to the customers. It allows its customers to manage their help desk, email, social media and live chat management with the help of integrated tops.

    Freshdesk is a product from Freshworks, which was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company was started as a software development company but later transformed into a software product company.

    According to Freshworks, the reason behind starting Freshdesk is because “the existing sputions were not designed to meet the needs of today’s technpogy businesses”. They wanted to improve the User Experience (UX. of customer support software and provide companies with a better way to handle customer service requests.

    The founders of Freshdesk have also helped create and develop other products that are now available on the market. For example, Freshmessages is an app that helps you send messages via Facebook, Twitter, SMS or email. Also, Freshservice is a top for IT Service Management that helps businesses make sure their customers are getting the best possible service.

  • Shift4Shop (formerly 3dcart)?
  • Shift4Shop (formerly 3dcart. is an eCommerce platform that provides a shopping cart functionality for online merchants. The platform offers features such as order management, inventory management, payment gateways and more. It also has an option to integrate with other popular eCommerce platforms like Magento, Opencart and WooCommerce. Customers can sell their products on social media sites like Facebook and Twitter using Shift4Shop (formerly 3dcart), giving them a wider reach.

    The software was initially developed by E-Junkie LLC, an eCommerce sputions company based in Mountain View, California. In April 2017, the company shut down due to lack of funding and shifted its business model to PaaS (Platform as a Service. In June 2017, PaaS was acquired by Shift4 Corporation. With the acquisition, Shift4 Corporation renamed E-Junkie to Shift4Shop (formerly 3dcart.

  • Integration of Freshdesk and Shift4Shop (formerly 3dcart)
  • Integration between Freshdesk and Shift4Shop (formerly 3dcart. allows businesses to connect their support team with their clients’ eCommerce issues. Integration also helps merchants monitor their orders better and get faster updates about their products. This integration makes it easier for merchants to develop a stronger relationship with their customers. It also helps them become more efficient at handling tasks given to them by the clients.

    Merchants can also use Shift4Shop (formerly 3dcart. as a storefront for their products and get direct access to the data stored in their systems through Freshdesk. They can also use Freshdesk as an outbound communication channel for their customers and get alerts whenever they receive new orders from them. Merchants can also interact with their customers via Freshdesk and update them about product status or other issues they may be facing.

  • Benefits of Integration of Freshdesk and Shift4Shop (formerly 3dcart)
  • Some of the benefits of integrating Freshdesk and Shift4Shop (formerly 3dcart. include:

    • Increased productivity – Integration between these two software platforms will help merchants manage their orders more efficiently and save time for other activities. This integration will also reduce errors leading to increased productivity. More details will be available about orders while tracking them in one place rather than having multiple dashboards for each platform. Merchants will know when their clients are opening their emails or viewing their live chats. These features will help merchants respond to orders faster and increase overall sales.
    • Enhanced customer service – Merchants will be able to communicate better with their customers using a single interface. They will be able to see what issues their customers are facing without having to go back and forth between different software platforms. They can also see what the customers are doing on each platform through integrated dashboards and reports. This feature will also enable merchants to respond to customer inquiries efficiently without worrying about missing out on something important in another system.
    • Improved productivity/customer satisfaction – Merchants will be able to respond faster to incoming orders from their customers on both platforms through automated alerts sent through Freshdesk. They will be able to track orders better using automatic integration with both platforms. This integration will help them monitor their customer satisfaction levels accurately and act accordingly if needed. This will enable them to deliver better services to their customers leading to higher customer satisfaction levels and increased sales for the merchant’s business.

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    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm