Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
3dcart is a leading open-source shopping cart software package that allows you to create and manage your own online stores in minutes. It is easy to install, use, and manage.
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Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when a new customer is created.
Triggers when a new order is placed.
Triggers when a new product is created.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates a new customer.
Creates a new order.
Creates a new product.
Freshdesk is a cloud-based customer support platform that provides overall service to the customers. It allows its customers to manage their help desk, email, social media and live chat management with the help of integrated tops.
Freshdesk is a product from Freshworks, which was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company was started as a software development company but later transformed into a software product company.
According to Freshworks, the reason behind starting Freshdesk is because “the existing sputions were not designed to meet the needs of today’s technpogy businesses”. They wanted to improve the User Experience (UX. of customer support software and provide companies with a better way to handle customer service requests.
The founders of Freshdesk have also helped create and develop other products that are now available on the market. For example, Freshmessages is an app that helps you send messages via Facebook, Twitter, SMS or email. Also, Freshservice is a top for IT Service Management that helps businesses make sure their customers are getting the best possible service.
Shift4Shop (formerly 3dcart. is an eCommerce platform that provides a shopping cart functionality for online merchants. The platform offers features such as order management, inventory management, payment gateways and more. It also has an option to integrate with other popular eCommerce platforms like Magento, Opencart and WooCommerce. Customers can sell their products on social media sites like Facebook and Twitter using Shift4Shop (formerly 3dcart), giving them a wider reach.
The software was initially developed by E-Junkie LLC, an eCommerce sputions company based in Mountain View, California. In April 2017, the company shut down due to lack of funding and shifted its business model to PaaS (Platform as a Service. In June 2017, PaaS was acquired by Shift4 Corporation. With the acquisition, Shift4 Corporation renamed E-Junkie to Shift4Shop (formerly 3dcart.
Integration between Freshdesk and Shift4Shop (formerly 3dcart. allows businesses to connect their support team with their clients’ eCommerce issues. Integration also helps merchants monitor their orders better and get faster updates about their products. This integration makes it easier for merchants to develop a stronger relationship with their customers. It also helps them become more efficient at handling tasks given to them by the clients.
Merchants can also use Shift4Shop (formerly 3dcart. as a storefront for their products and get direct access to the data stored in their systems through Freshdesk. They can also use Freshdesk as an outbound communication channel for their customers and get alerts whenever they receive new orders from them. Merchants can also interact with their customers via Freshdesk and update them about product status or other issues they may be facing.
Some of the benefits of integrating Freshdesk and Shift4Shop (formerly 3dcart. include:
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