Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
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Make your customer service more efficient by connecting Freshdesk with Appy Pie Connect. Our automation platform lets you connect Freshdesk with third-party apps from different categories, including CRM, team collaboration, task management, email automation, and form builder in just minutes. On the top of that, this integration will help you free up your customer service agents’ time which they can use to focus on more important tasks, like improving the customer experience. You can integrate Freshdesk with Shopify, Office 365, Asana, Slack, Zoho, Trello, Zoom, SendGrid, Google Sheet, Todoist, Gravity Form, Wufoo, Basecamp 3, Mailchimp, WooCommerce, Zoho Invoice, Gmail, and more. Connecting Freshdesk with the apps you use in your business will strengthen your customer support.
Freshdesk Integration from Appy Pie Connect can automate a lot of repetitive tasks in your customer support process. Freshdesk with Appy Pie Connect will automatically generate Freshdesk tickets from Google Sheets rows, Typeform entries, Facebook Lead Ads leads, Gravity Form submissions, Office 365 emails, and many other apps you use to manage your business. These Freshdesk integrations can help you to manage your customer support process in one place, giving you peace of mind that each customer query is being resolved efficiently. On top of that, this Freshdesk integration will save your agents’ time that they use on other important tasks.
Appy Pie Connect brings together Triggers (like "New Ticket") and Actions (like "Create Task") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these Connects help you automate repetitive tasks saving you the trouble of doing them manually.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
To integrate the Freshdesk app with Appy Pie Connect, search and select the Freshdesk app from the app directory. Select the service required and click Continue to move forward with the integration.
Note: You will require a paid or subscribed account of Freshdesk to make the integration work.
Click Connect An Account and a pop-up form will appear. Enter the Subdomain details including API token available in Freshdesk account >> Settings >> API Settings. Once correct details are inserted, click Yes, Continue.
Click Continue to confirm Freshdesk account and your account will get integrated with Appy Pie Connect.
Error 422 - Unprocessable Entity
This error can arise while creating a duplicate contact in Freshdesk, edit and send the information, it will work.
My Integration Triggers Once in an Hour
It is possible that your Freshdesk’s API hit the limit of 1000 API calls: https://developers.freshdesk.com/api#ratelimit. This limit gets reset after every one hour and for now, there is no workaround solution available.
Updated Ticket is not Triggering my Integration
Update ticket happens for status, priority, or type of ticket, it will not trigger for adding a tag or updating any closed ticket.