Freshdesk Integrations

Use Appy Pie Connect and Integrate Freshdesk with 300+ Apps to automate your business process in minutes.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Choose the app you want to connect with Freshdesk

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How to Integrate Freshdesk with Appy Pie Connect

Follow these steps to Integrate Freshdesk:

  1. Go to Appy Pie Connect

  2. Create an account or login if you already have an account

  3. Search for the Freshdesk App in the App directory

  4. Select a trigger event from the list

  5. Click on ‘Connect an Account’ and enter Freshdesk account API key.

  6. Your Freshdesk app is now ready to integrate hundreds of apps supported on Appy pie Connect.

Best Freshdesk Integrations

  • Freshdesk Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    Connect
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Freshdesk Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    Connect
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Freshdesk Asana

    Freshdesk + Asana

    Create tasks on Asana for updated Freshdesk tickets Read More...
    Connect
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    Asana Create Task
    If you want to automatically transfer your Freshdesk tickets to Asana, this integration is perfect for you. After setting this integration up, Appy Pie Connect will automatically create a new Asana task for each ticket on Freshdesk that gets updated. This integration helps your team handle your support desk tickets more productively.
    How this this Freshdesk-Asana integration Works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates a new task in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Freshdesk Trello

    Freshdesk + Trello

    Create a Trello Card for every new Freshdesk tickets Read More...
    Connect
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Trello Create Card
    Use this integration and turn your Freshdesk tickets into Trello cards. Set this integration up, and whenever a new ticket is updated on Freshdesk, Appy Pie Connect will automatically create a new Trello card, keeping both your teams aware and responsive to customer queries. This integration will surely improve your customer service quality.
    How this integration Works
    • A ticket is added in Freshdesk
    • Appy Pie Connect automatically creates a new Trello card
    What You Need
    • A Freshdesk account
    • A Trello account
  • Freshdesk GitHub

    Freshdesk + GitHub

    Create GitHub issues when Freshdesk tickets are updated Read More...
    Connect
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    GitHub Create Issue
    When a customer reaches out to your company with a question or a problem, they expect a timely response. Set up this Freshdesk - GitHub integration and a new issue will automatically be created in your GitHub for every new ticket you receive in Freshdesk. After setting this integration up, whenever a ticket is updated on Freshdesk, Appy Pie Connect will create a new issue in GitHub, making your customer service more efficient.
    How this Freshdesk - GitHub integration works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates an issue in GitHub
    What You Need
    • A Freshdesk account
    • A GitHub account
  • Freshdesk GitHub

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Freshdesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}

Freshdesk Integration Details

Make your customer service more efficient by connecting Freshdesk with Appy Pie Connect. Our automation platform lets you connect Freshdesk with third-party apps from different categories, including CRM, team collaboration, task management, email automation, and form builder in just minutes. On the top of that, this integration will help you free up your customer service agents’ time which they can use to focus on more important tasks, like improving the customer experience. You can integrate Freshdesk with Shopify, Office 365, Asana, Slack, Zoho, Trello, Zoom, SendGrid, Google Sheet, Todoist, Gravity Form, Wufoo, Basecamp 3, Mailchimp, WooCommerce, Zoho Invoice, Gmail, and more. Connecting Freshdesk with the apps you use in your business will strengthen your customer support.

Why you should use Freshdesk Integration?

Freshdesk Integration from Appy Pie Connect can automate a lot of repetitive tasks in your customer support process. Freshdesk with Appy Pie Connect will automatically generate Freshdesk tickets from Google Sheets rows, Typeform entries, Facebook Lead Ads leads, Gravity Form submissions, Office 365 emails, and many other apps you use to manage your business. These Freshdesk integrations can help you to manage your customer support process in one place, giving you peace of mind that each customer query is being resolved efficiently. On top of that, this Freshdesk integration will save your agents’ time that they use on other important tasks.

Here is how you can use Freshdesk with Appy Pie Connect:

  • Resolve your customer queries more efficiently. Appy Pie Connect will automatically create new tickets in Freshdesk when entries are added in your online survey tools, such as Typeform, Gravity Form and Google Forms.
  • Organize customer support service data in one place. This Freshdesk integration will automatically add new rows to a Google Sheets spreadsheet for every Freshdesk ticket.
  • Integrate Freshdesk with Microsoft Outlook 365 and automatically create Freshdesk tickets from Microsoft Outlook 365 without any manual efforts at your end.
  • Track how many Freshdesk tickets you're receiving overtime. Try connecting Freshdesk to Cyfe using Appy Pie Connect for a holistic view of your customer service.
  • Make your customer support team's job much easier by integrating your Freshdesk with Google Sheets. This Freshdesk-Google Sheets integration will automatically create a Freshdesk ticket whenever a new row is added to Google Sheets.
  • Connect Freshdesk to Todoist and automatically create a ticket from a new Todoist task. This Freshdesk-Todoist integration can also create Todoist tasks from new Freshdesk tickets.
  • Freshdesk-Slack integration from Appy Pie Connect will automatically trigger a new message to a Slack channel you for a new Freshdesk ticket. Connecting slack to Freshdesk via Appy Pie Connect helps manage your team to communicate more effectively.
  • Integrate Freshdesk with Wufoo and create a ticket in Freshdesk for every Wufoo form entry. This Freshdesk-Wufoo integration can automate your marketing.

Appy Pie Connect brings together Triggers (like "New Ticket") and Actions (like "Create Task") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these Connects help you automate repetitive tasks saving you the trouble of doing them manually.

Here is a list of Freshdesk Triggers and Actions

Step By Step Freshdesk Integration Guide

  1. To integrate the Freshdesk app with Appy Pie Connect, search and select the Freshdesk app from the app directory. Select the service required and click Continue to move forward with the integration.

    Note: You will require a paid or subscribed account of Freshdesk to make the integration work.


  2. Click Connect An Account and a pop-up form will appear. Enter the Subdomain details including API token available in Freshdesk account >> Settings >> API Settings. Once correct details are inserted, click Yes, Continue.


  3. Click Continue to confirm Freshdesk account and your account will get integrated with Appy Pie Connect.


Common Issues With Freshdesk At Appy Pie Connect

Error 422 - Unprocessable Entity

This error can arise while creating a duplicate contact in Freshdesk, edit and send the information, it will work.

My Integration Triggers Once in an Hour

It is possible that your Freshdesk’s API hit the limit of 1000 API calls: https://developers.freshdesk.com/api#ratelimit. This limit gets reset after every one hour and for now, there is no workaround solution available.

Updated Ticket is not Triggering my Integration

Update ticket happens for status, priority, or type of ticket, it will not trigger for adding a tag or updating any closed ticket.