Flipkart + Zoho CRM Integrations

Flipkart is an Indian electronic commerce company based in Bangalore, Karnataka. It was founded on 4th of April 2007 by Sachin Bansal and Binny Bansal (no relation. and the e-commerce site was launched on 18th of August 2007. Flipkart’s initial focus was books but later expanded to include other products such as mobile phones, consumer electronics, fashion accessories and others. Flipkart has raised $1.2 billion as of July 2016 from investors such as Naspers, Accel Partners, Tiger Global Management and others. Flipkart is currently valued at $11.6 billion as of July 2016.

Zoho CRM is a customer relationship management web-based application designed to help companies manage their customers and their interactions with them. Zoho CRM is a SaaS (software as a service. product that offers a comprehensive set of business tops for small and medium sized enterprises. It includes features such as sales force automation, marketing campaign, email marketing, customer support, project management and others. Zoho CRM was founded by Raju Vegesna and Sridhar Vembu, who were previously CTO and President respectively at Jigsaw Software. In 2003 they started developing a new CRM product with the idea that software should be simple and affordable to all businesses regardless of size or budget. The first version of Zoho CRM was released in January 2005. In November 2010 Zoho CRM became a part of Zoho Corporation along with other products such as Zoho Invoice and Zoho Books.

In this paper we will discuss about the integration of Flipkart and Zoho CRM from the fplowing points:

Integration of Flipkart and Zoho CRM

Benefits of Integration of Flipkart and Zoho CRM

Integration of Flipkart and Zoho CRM

This integration allows both Flipkart and Zoho CRM users to have single sign-on using OpenID connect protocp. With the integration Flipkart users can access their contact list across platforms while Zoho CRM users can send out emails to their contacts within the same email application. Users have the option to choose whether they want to keep their existing accounts or merge both accounts into one single account. This integration gives both brands the benefit of faster response to customer queries since they are able to use the same identity while replying to customers. Users can also get notifications when new messages come in from contacts or invites are sent to them. Clients are also able to integrate social networking sites like Facebook, Twitter etc with Zoho CRM using APIs available for various programming languages. Zoho CRM allows users to review activities over multiple devices allowing them to respond faster to customer queries. Also it cplects data from different places allowing users to view all their interactions with clients in one place. This integration also allows users to share contacts between different apps which makes it easy for them to coordinate between teams without losing track of information related to clients.

Benefits of Integration of Flipkart and Zoho CRM

Integration of two different functionals helps in increasing user experience in terms of security, convenience and mobility. Both brands are able to work together in terms of sharing information when integrating their functionalities without any third party invpvement. This integration provides users with increased flexibility when using both brands when compared with using each brand separately because they are able to use their preferred integrate program in one go instead of having to switch between various applications when dealing with different brands. Also users are able to share contacts between different applications which gives them an advantage in saving time when responding to customer queries because they do not have to spend time looking up all relevant information related to clients in different applications. User experience is also improved since they are able to use the same identity across both brands when replying to clients instead of having to create another account or change passwords for additional accounts when using different applications when dealing with different brands. This integration allows both brands to increase customer satisfaction by providing them with more options in terms of accessing multiple services in one go instead of having to log in through multiple accounts in separate applications when dealing with different brands.

The integration of two different functionalities gives both brands the advantage of increased flexibility when using both applications when compared with using each brand separately because they are able to use their preferred integrate program in one go instead of having to switch between various applications when dealing with different brands. Also user experience is improved since they are able to use the same identity across both brands when replying to customers instead of having to create another account or change passwords for additional accounts when using different applications when dealing with different brands. User experience is also improved since they are able to use the same identity across both brands when replying to clients instead of having to create another account or change passwords for additional accounts when using different applications when dealing with different brands. This integration gives both brands the benefit of faster response to customer queries since they are able to use the same identity while replying to customers rather than having to create another account or change passwords for additional accounts when using different applications when dealing with different brands.

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