Flipkart + Microsoft Dynamics CRM Integrations

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About Flipkart

Flipkart is an e-commerce marketplace that offers over 30 million products across 70+ categories. With easy payments and exchanges, free delivery, Flipkart makes shopping a pleasure.

About Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.

Microsoft Dynamics CRM Integrations
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Connect Flipkart + Microsoft Dynamics CRM in easier way

It's easy to connect Flipkart + Microsoft Dynamics CRM without coding knowledge. Start creating your own business flow.

  • New Order

    Triggers when a new order occurred.

  • New Return

    Triggers when a new return occurred.

  • New Shipment

    Triggers when a new shipment occurred.

  • New Account

    Triggers when a new account is created.

  • New Case

    Triggers when a new case is created.

  • New Contact

    Triggers when a new contact is created.

  • New Invoice

    Triggers when a new invoice is created.

  • New Lead

    Triggers when a new lead is created.

  • Updated Lead

    Triggers when a lead is updated.

  • Create Product

    Create product listings in Flipkart’s Marketplace.

  • Create Account

    Creates a new account.

  • Create Case

    Creates a new case.

  • Create Contact

    Creates a new contact.

  • Create Lead

    Creates a new lead.

  • Create Opportunity

    Creates a new Opportunity.

How Flipkart & Microsoft Dynamics CRM Integrations Work

  1. Step 1: Choose Flipkart as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Dynamics CRM as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Flipkart to Microsoft Dynamics CRM.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Flipkart and Microsoft Dynamics CRM


Flipkart was founded in 2007 by Sachin Bansal and Binny Bansal. As of 2016, it is the largest e-retailer in India and second largest in the world. It is a retail marketplace which sells products online. Flipkart has an extensive network of distribution warehouses across India which serve small businesses, merchants, large companies and government departments. Flipkart also provides a digital distribution platform for independent media which includes books, music, movies and games. In 2014, Flipkart's market capitalization was $15 billion. As of April 2015, Flipkart had raised $2 billion the previous year from the likes of eBay, Tencent Hpdings, Tiger Global Management, Accel Partners and DST Global. The company is listed on the New York Stock Exchange.

Microsoft Dynamics CRM

Microsoft Dynamics CRM is an application software product created by Microsoft for sales, marketing and customer service processes. It is designed to help businesses increase their revenue. As of 2016, it has over 30,000 customers worldwide including Coca Cpa, British Airways, British Petrpeum (BP), Dell, Cisco Systems, Ford Motor Company, BMW, Samsung Electronics and many others. Microsoft also claims that it has more than 1000 partners who build business applications on top of the Dynamics platform.

Integration of Flipkart and Microsoft Dynamics CRM

Flipkart's vision is to make e-commerce simpler for everyone. It aims to bring all the consumer touch points (Shop for your phone, car, home; every-day essentials; special occasions; etc.. under one umbrella. With its wide range of categories, Flipkart aims to provide everything that is required at any point of time to its consumers. At present Flipkart is using different systems for different categories. However with the integration of Microsoft Dynamics CRM with Flipkart it will be able to have a unified database of its customers. This will give Flipkart an edge over its competitors because it will have access to details about its customers' preferences, shopping habits etc., which can be used to enhance its services. For instance, if the company finds that the customers prefer buying mobile phones from its website rather than from physical stores then it can incorporate this information within its CRM spution so that the consumers are served better.

Benefits of Integration of Flipkart and Microsoft Dynamics CRM

Integrating Flipkart and Microsoft Dynamics CRM will enable more effective customer relationship management on the part of the company. It will enable the company to engage with its customers better by providing them best quality service at all times. It will also help the company to know about its customers' preference and shopping habits better so that it can tailor its services accordingly. For instance if the company finds that most of its consumers are purchasing smartphones online then it can invest more in developing its website to attract more consumers to shop online instead of visiting physical stores. Moreover integrating these two systems will also help the company to develop a uniform database of its customers so that it can share this information between different departments such as sales, marketing and customer service without any difficulty. It will also enable the company to tailor its services according to the needs and preferences of its customers and improve its customer service and loyalty programs as well as develop new features and benefits for its consumers. Thus integrating these two systems will provide additional benefits not only to Flipkart but also to its customers thus helping the company to compete better against other online retailers such as Amazon and Snapdeal.

The process to integrate Flipkart and Microsoft Dynamics CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.