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Facebook Shops + Freshdesk Integrations

Syncing Facebook Shops with Freshdesk is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Facebook Shops

Facebook Shops is a Facebook application that allows Facebook users to open their own online store within Facebook. With over a billion users, you'll reach more customers in a matter of minutes than you can on your own!

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations
Connect Facebook Shops + Freshdesk in easier way

It's easy to connect Facebook Shops + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Facebook Shops & Freshdesk Integrations Work

  1. Step 1: Choose Facebook Shops as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Facebook Shops to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Facebook Shops and Freshdesk

Till date, Facebook has been popular for connecting people and sharing information. By allowing users to create groups, share photos, and send messages, it has managed to build a strong community. Facebook has also been a huge success as a platform for selling goods and services. The Facebook Shop feature is currently the second-largest marketplace on Facebook. Users are likely to spend more money in Facebook Shops than they will in other places on Facebook.

Freshdesk is an all-in-one customer service software that allows companies to manage their customers across multiple channels like email, phone calls, social media pages, and chat. It offers a single view of the customer’s history and automatically assigns tickets to support agents based on the agent’s expertise and availability. Freshdesk offers an affordable pricing plan, which is perfect for SMBs. Freshdesk also provides the ability to set up chatbots, which can be used to respond to simple queries. It also helps companies to track social media activity about their brand.

Facebook Shop is integrated with Freshdesk so that customers can contact their support team directly from Facebook. In this scenario, Facebook Shop customers will be able to find their tickets in Freshdesk. These tickets will include any live chat conversation that has taken place between them and their support team. Customers will also have access to their Freshdesk chatbot, which can help them respve their queries quickly.

The integration of Facebook Shops and Freshdesk will help companies improve their customer service experience for both existing and potential customers.

Integration of Facebook Shops and Freshdesk will enable companies to grow their business via social media channels.

It will allow companies to use Facebook Messenger as a medium of communication with their customers. They can also integrate Facebook Messenger into their own website or app so that they can talk to customers directly from there.

It gives companies the opportunity to engage with customers in real time by making use of Facebook Chat bot. This helps in providing excellent customer service because it ensures that customers get the right type of response quickly.

It helps companies allocate tickets based on the agent’s expertise and availability through automation. This helps in reducing time spent handling non-critical issues which can be handled by lower-level staff, thereby reducing operational costs.

The process to integrate Facebook Shops and Facebook Groups may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.