Facebook Shops + Freshdesk Integrations

Till date, Facebook has been popular for connecting people and sharing information. By allowing users to create groups, share photos, and send messages, it has managed to build a strong community. Facebook has also been a huge success as a platform for selling goods and services. The Facebook Shop feature is currently the second-largest marketplace on Facebook. Users are likely to spend more money in Facebook Shops than they will in other places on Facebook.

Freshdesk is an all-in-one customer service software that allows companies to manage their customers across multiple channels like email, phone calls, social media pages, and chat. It offers a single view of the customer’s history and automatically assigns tickets to support agents based on the agent’s expertise and availability. Freshdesk offers an affordable pricing plan, which is perfect for SMBs. Freshdesk also provides the ability to set up chatbots, which can be used to respond to simple queries. It also helps companies to track social media activity about their brand.

Facebook Shop is integrated with Freshdesk so that customers can contact their support team directly from Facebook. In this scenario, Facebook Shop customers will be able to find their tickets in Freshdesk. These tickets will include any live chat conversation that has taken place between them and their support team. Customers will also have access to their Freshdesk chatbot, which can help them respve their queries quickly.

The integration of Facebook Shops and Freshdesk will help companies improve their customer service experience for both existing and potential customers.

Integration of Facebook Shops and Freshdesk will enable companies to grow their business via social media channels.

It will allow companies to use Facebook Messenger as a medium of communication with their customers. They can also integrate Facebook Messenger into their own website or app so that they can talk to customers directly from there.

It gives companies the opportunity to engage with customers in real time by making use of Facebook Chat bot. This helps in providing excellent customer service because it ensures that customers get the right type of response quickly.

It helps companies allocate tickets based on the agent’s expertise and availability through automation. This helps in reducing time spent handling non-critical issues which can be handled by lower-level staff, thereby reducing operational costs.

The process to integrate Facebook Shops and Facebook Groups may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.