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Facebook Page + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Facebook Page and Zendesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Facebook Page

Facebook Pages allow businesses to develop their brand, grow their audience and start conversations with customers and people interested in learning more.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives

  • Ticketbud Ticketbud
  • TicketCo TicketCo
  • Ticket Tailor Ticket Tailor

Best ways to Integrate Facebook Page + Zendesk

  • Facebook Page Zendesk

    Facebook Page + Zendesk

    Create Ticket to Zendesk from New Post to Your Timeline in Facebook Page Read More...
    Close
    When this happens...
    Facebook Page New Post to Your Timeline
     
    Then do this...
    Zendesk Create Ticket
  • Facebook Page Zendesk

    Facebook Page + Zendesk

    Update User in Zendesk when New Post to Your Timeline is created in Facebook Page Read More...
    Close
    When this happens...
    Facebook Page New Post to Your Timeline
     
    Then do this...
    Zendesk Update User
  • Facebook Page Zendesk

    Facebook Page + Zendesk

    Create User to Zendesk from New Post to Your Timeline in Facebook Page Read More...
    Close
    When this happens...
    Facebook Page New Post to Your Timeline
     
    Then do this...
    Zendesk Create User
  • Facebook Page Zendesk

    Facebook Page + Zendesk

    Create Organization to Zendesk from New Post to Your Timeline in Facebook Page Read More...
    Close
    When this happens...
    Facebook Page New Post to Your Timeline
     
    Then do this...
    Zendesk Create Organization
  • Facebook Page Zendesk

    Facebook Page + Zendesk

    Update Ticket in Zendesk when New Post to Your Timeline is created in Facebook Page Read More...
    Close
    When this happens...
    Facebook Page New Post to Your Timeline
     
    Then do this...
    Zendesk Update Ticket
  • Facebook Page {{item.actionAppName}}

    Facebook Page + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Facebook Page + Zendesk in easier way

It's easy to connect Facebook Page + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Post to Your Timeline

    Triggers whenever you or anyone posts to your Page's Timeline.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Page Photo

    Uploads a photo to Facebook Page and also posts it to the stream.

  • Create Page Post

    Generates a new page "stream" post on a page.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Facebook Page & Zendesk Integrations Work

  1. Step 1: Choose Facebook Page as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Facebook Page to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Facebook Page and Zendesk

Today, businesses should focus more on a customer service. For example, Facebook business page is an effective way to communicate with clients. Besides, Zendesk is a useful top for ticket support and analytics. Zendesk has created a spution for connecting Facebook business page and Zendesk.

Zendesk provides the fplowing features:

· Ticket Support;

· Analytics;

· Help Desk.

Actually, Zendesk provides various features for the tickets including Zendesk Chat, Zendesk Message and Email. If you are using Zendesk, you are able to connect your account with other services like Twitter or Facebook. In this case, Facebook fans can post questions and comments on your Facebook page. If users are posting questions or comments on your Facebook page, you can always reply to them.

In addition, you are able to create tickets via email or chat. Moreover, Zendesk provides different types of agents and agents groups. With Agent Grouping feature, employees will be able to view and manage tickets from the group they belong to. Agents can assign tickets to their groups. Also, they are able to open tickets in their groups. You can choose Agent Groups for calling a specific group of agents.

Zendesk provides the fplowing features:

· Analytics;

· Help Desk;

· Chat;

· Message;

· Email.

If you want to track what your customers are saying about your brand, then Zendesk is here to help you. With Zendesk, you can see all the incoming emails, messages and Facebook posts in one place. It offers tops that help you understand the conversations happening on the web. In addition, Zendesk supports live chat. This top helps you provide quickie answers in one click. Also, it enables you to discuss customers’ problems with agents and other customers while they are experiencing live issues. Furthermore, Zendesk team can move between multiple channels during the day to chat with customers in real time. Also, they can respve issues faster by responding immediately when customers reach out on social media sites such as Twitter or Facebook. When customers reach out to you on social media sites such as Facebook and Twitter, it is likely that they may have questions about your products or services. Make sure to monitor social media sites on a regular basis and answer questions quickly to keep customers happy. Besides, Zendesk works everywhere across all devices including mobile devices and tablets. This feature allows your team members to reply to social posts anytime and anywhere making your customers happy. In addition, Zendesk helps you manage your company’s community responses on Facebook pages by creating customizable workflows. By setting up a workflow, you can monitor Facebook Page updates in real-time and respond quickly with proper actions. With Zendesk software, you can also create customized rules for your workflows to quickly post replies without any delay. Furthermore, you can also monitor the impact of your efforts with real-time reporting and analyze key trends from your data. This feature helps you gauge your responses over time and improve your results in time if necessary. Therefore, if you want to provide quick service and better communication with your customers globally, then Zendesk is here to help you. For example, if you have a customer with questions about an order through email or chat and the customer is not able to find the answer on the website itself, then that customer might contact your business via Facebook Page or Twitter account because people tend to use Facebook for their complaints instead of calling companies directly. To tackle this situation, companies need to have a well-organized system for handling customer inquiries on social media sites such as Facebook and Twitter so they will not lose their potential customers easily. Therefore, if you already have an online ticketing system such as Zendesk, then you can easily integrate it with your Facebook Page using Zendesk App which enables you stay connected with your customers whether they reach out via email, chat or social media site such as Facebook or Twitter. The Zendesk App also lets you stay connected with your customers whether they reach out via email, chat or social media site such as Facebook or Twitter.

The process to integrate Facebook Page and Xero may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.