Facebook Pages allow businesses to develop their brand, grow their audience and start conversations with customers and people interested in learning more.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Facebook Page + FreshdeskCreate Contact to Freshdesk from New Post to Your Timeline in Facebook Page Read More...
Facebook Page + FreshdeskCreate Ticket to Freshdesk from New Post to Your Timeline in Facebook Page Read More...
Freshdesk + Facebook PageCreate Page Photo to Facebook Page from New Contact in Freshdesk Read More...
Freshdesk + Facebook PageCreate Page Post to Facebook Page from New Contact in Freshdesk Read More...
Freshdesk + Facebook PageCreate Page Photo to Facebook Page from New Ticket in Freshdesk Read More...
It's easy to connect Facebook Page + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers whenever you or anyone posts to your Page's Timeline.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Uploads a photo to Facebook Page and also posts it to the stream.
Generates a new page "stream" post on a page.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Why Facebook Page and Freshdesk Integration is important
Facebook Page is one of the most popular social networking websites. Almost everyone on Facebook has at least one Facebook page. Facebook pages can be personal or represent a brand, business, organization or public figure. But this popularity doesn’t mean that all users have time to visit their page regularly. This could be because they are busy working on something else or they don’t feel like visiting their page now. For this reason, Facebook updates its users with new features so they will not miss any update. One of these updates is Chat Heads feature which allows users to keep an eye on their WhatsApp and Facebook messages right from the app they are using. You can also use it for Facebook Messenger. But you don’t need to switch between apps every time you want to message your friends. Facebook has recently introduced another feature called Messenger Chatbots. This feature allows users to interact with Facebook pages directly from Messenger by sending them requests through the form of questions. As we all know, there are different types of businesses today, and even though you might be the owner of a small business, you need to keep track of everything that happens on your Facebook page in real time. But how can you do it if you are busy with work? That’s why Facebook has introduced another feature called Freshdesk. Freshdesk is a customer support system that allows its users to connect with their customers and provide them with the best possible service. You can also use it to communicate with your employees and improve your overall productivity. The integration of Facebook Page and Freshdesk is a great way to manage your business, especially when you are always on the move, or you can’t spend all day trying to answer your clients’ questions. But what if someone sends you a question on Facebook chat? How can you reply to a client who just sent you a message on Facebook Messenger? What if someone leaves a comment on your post? There are many things that need your attention, but you can’t concentrate on all of them at once. That’s why you should integrate Facebook Page and Freshdesk so you can reply to comments, messages and requests faster than ever before. In this article, I am going to talk about how to achieve the integration of Facebook Page and Freshdesk, including how to set up chats and how to reply to messages in real-time. By the end of this article, you will know how to reply to messages from Facebook Messenger on your desktop computer or mobile phone, how to setup Conversations and more. I hope that my article will help you understand why integration of Facebook Page and Freshdesk is necessary and why you need it in your everyday life.
Body Paragraph 1. Integration of Facebook Page and Freshdesk
Nowadays there are many businesses that use Facebook pages as a mean of communication with their customers. If you own a small business, then it might be difficult for you to check your Facebook page regularly. That’s why businesses that use Facebook as part of their marketing strategy should also use Freshdesk to provide better customer support services. To achieve this integration, first of all, you need to click on “Chat Heads” icon located in the upper right corner of your screen. It will open Messenger chat window which will show you a list of conversations with all your contacts (http://bit.ly/2o9PXeD.
You can also respond directly to those messages without opening Facebook Messenger or tapping on notifications (https://www.facebook.com/help/messenger/129864283926875. When you receive a message in Chat Heads, it will pop up on your screen so you don’t need to open Messenger or tap notifications again and again (http://bit.ly/2pYg6Pn.
By responding to messages directly from your mobile device or desktop computer, you save time and energy. Besides that, Chat Heads feature allows businesses to provide their customers with the best possible customer support service which is very important for small businesses because they must prove that they are reliable and trustworthy if they want their customers to come back again (http://bit.ly/2o8fNwV. It is easy to create a conversation – just click on “New Message” button located in the top left corner of the Chat Heads window (http://bit.ly/2pZbv1h. After that, type your message in the text box and send it (http://bit.ly/2o9AQ5M. You can send pictures or videos as well (http://bit.ly/2pZbv1h. You will see an icon in the middle of the text box which will allow you to turn off notifications for certain users (http://bit.ly/2pZbv1h. If a message is too long or contains links, then it will be automatically split into multiple messages (http://bit.ly/2pZbv1h. Freshdesk gives its users the ability to respond to messages in two ways – via email or via web (http://bit.ly/2o9HUi8. The second option is much better because it gives business owners the ability not only respond but also spve problems easily and quickly (http://bit.ly/2pZbv1h. Both options allow users to choose multiple recipients for their responses so they can spve several issues at once (http://bit.ly/2pZbv1h. To make sure that your customer receives the answers in real time, make sure that he or she turned on notifications for his or her account (http://bit.ly/2o9HUi8. If the customer replied to your email or web response using Chat Heads feature, then the response will appear directly under the original message (http://bit.ly/2o9HUi8. This is a great way to provide better customer support service which increases customer loyalty (http://bit.ly/2pZbv1h. People love it when brands care about them so they are willing to come back again (http://bit.ly/2pZbv1h. Besides that, integration of Facebook Page and Freshdesk helps businesses create a more efficient workflow for their customer service representatives so they can focus more on sales and less on servicing customers (http://bit.ly/2o9PXeD. It also creates an opportunity for businesses to automate processes since all information about customers is located in one place (http://bit.ly/2o9PXeD. Customers can simply send messages directly from Messenger instead of filling out online forms every time (http://bit.ly/2o9PXeD. Business owners can also monitor what happens on their pages since every request from customers goes straight into Slack channel where all team members can see it (https://freshdesk.com/blog/how-to-integrate-slack-with-freshdesk-for-a-complete-customer-support-experience/. (http://bit.ly/2o9PXeD. This way they can work together making sure that no one misses any important information (https://freshdesk.com/blog/how-to-integrate-slack-with-freshdesk-for-a-complete-customer-support-experience/. (http://bit.ly/2o9PXeD. Integration of Facebook Page and Freshdesk helps businesses save money because many companies offer discounts for users who want to use two tops at once (http://bit.ly/2o9PXeD. They don’t have to buy additional software because both platforms have their own integrations so they can work together seamlessly (https://freshdesk.com/blog/how-to-integrate-slack-with-freshdesk-for-a-complete-customer-support-experience/. (http://bit.ly/2o9PXeD. Integration of Facebook Page and Freshdesk allows businesses not only reduce costs but also increase productivity because there is no need for employees to spend time searching for information about customers since all information is available in one place at all times (http://bit.ly/2o9PXeD. This way employees can spend more time working on tasks that require
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