Facebook Messenger + Zoho CRM Integrations

Facebook Messenger is an application, which allows users to send messages to friends and family through Facebook. It was launched on August 3, 2011. It is available for Android, iOS, Windows Phone, and BlackBerry. More than 900 million people use this application on their smartphones. It has features like sending text messages, images, videos, stickers, gifs, etc., sticker shop, group chats, voice calls, etc. For business users, it also provides features like live chat, customer support, surveys, ppls, etc.

Zoho CRM is an online customer relationship management (CRM. top owned by Zoho Corporation Pvt. Ltd. It is used for email marketing, customer service, sales force automation (SFA), project management (PM), business intelligence (BI), mobile app development, etc. Zoho CRM allows businesses to connect with customers anytime and anywhere. It helps the businesses to manage their sales process easily. It also provides integration with other Zoho applications like Zoho SalesIQ and Zoho Campaigns.

Integration of Facebook Messenger and Zoho CRM enables businesses to engage with their customers in a better way. In this section, we will discuss about integration of Facebook Messenger and Zoho CRM in detail.

Facebook Messenger can be integrated with Zoho CRM using Zoho Social API which makes it possible for the users to integrate Facebook Messenger with Zoho CRM. The interactions from Zoho CRM can be posted directly to Facebook Messenger and vice versa. Therefore, it enables businesses to build a stronger relationship with their customers by providing a great brand experience.

Benefits of Integration of Facebook Messenger and Zoho CRM:

• Increase Engagement

The ability to engage with the customers at any given time is very critical for businesses these days because if they fail to engage their customers then it would lead to a decline in sales. Therefore, it is important that businesses need to have a platform which will allow them to engage with their customers without any hassle.

Integration of Facebook Messenger and Zoho CRM enables businesses to provide a great brand experience to their customers and build a stronger relationship with them because they can instantly reply to their customer’s queries and feedback through Facebook messenger and Zoho CRM.

• Easy Communication

Integration of Facebook Messenger and Zoho CRM makes communication between businesses and their customers easy as well as convenient as it allows businesses to communicate with their customers through Facebook Messenger as well as through Zoho CRM.

• Attract Customers Through Marketing Campaigns

Marketing campaigns are vital for every business as it helps them to attract new customers as well as retain existing ones by providing them a great brand experience. Integration of Facebook Messenger and Zoho CRM enables businesses to create targeted marketing campaigns and drive leads through various social media channels like Facebook and Twitter.

Advantages of Integration of Facebook Messenger and Zoho CRM:

• Provides a Great Brand Experience

Integration of Facebook Messenger and Zoho CRM helps businesses to provide a great brand experience to their customers by allowing them to interact with them at any given time and also helps them to connect with their customers more efficiently by providing them an easy access to all their databases using just one application i.e., Facebook Messenger. For example, if any customer needs assistance then he can directly contact the business representative through Facebook Messenger or through Zoho CRM by filling the required details.

• Improved Customer Satisfaction Rate

If businesses are able to provide a great brand experience to their customers then they will definitely increase the satisfaction rate among customers because customers always prefer quality over quantity. Therefore, integration of Facebook Messenger and Zoho CRM allows businesses to improve the satisfaction level among customers by providing them exactly what they want at any given time without any hassle. They can now easily reach out to their customers via Facebook Messenger or through Zoho CRM using the same platform only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website Therefore, they need an application which will allow them to do so easily without any hassle because they are already on Facebook Messenger or on Zoho CRM. For example, they are not able to find their user id or password through Google but they are easily able to find it by contacting user id services through Facebook Messenger or through Zoho CRM without any hassle because they are already on the same platform. Therefore, integration of Facebook Messenger and Zoho CRM allows businesses to increase the satisfaction rate among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to provide them an easy access to all the required information by maintaining all the required details on one platform only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables business owners to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access to all their databases using just one application i.e., Facebook Messenger or through Zoho CRM only rather than visiting each business website individually because each business website provides different features then how is that possible that each customer can find what they want on each website So, integration of Facebook Messenger and Zoho CRM enables businesses to increase the satisfaction level among customers by providing them an easy access

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