?>

Facebook Messenger + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Facebook Messenger and Zendesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives

  • Ticketbud Ticketbud
  • TicketCo TicketCo
  • Ticket Tailor Ticket Tailor

Best ways to Integrate Facebook Messenger + Zendesk

  • Facebook Messenger Zendesk

    Facebook Messenger + Zendesk

    Create Ticket to Zendesk from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger New Message sent to Page
     
    Then do this...
    Zendesk Create Ticket
  • Facebook Messenger Zendesk

    Facebook Messenger + Zendesk

    Update User in Zendesk when New Message sent to Page is created in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger New Message sent to Page
     
    Then do this...
    Zendesk Update User
  • Facebook Messenger Zendesk

    Facebook Messenger + Zendesk

    Create User to Zendesk from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger New Message sent to Page
     
    Then do this...
    Zendesk Create User
  • Facebook Messenger Zendesk

    Facebook Messenger + Zendesk

    Create Organization to Zendesk from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger New Message sent to Page
     
    Then do this...
    Zendesk Create Organization
  • Facebook Messenger Zendesk

    Facebook Messenger + Zendesk

    Update Ticket in Zendesk when New Message sent to Page is created in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger New Message sent to Page
     
    Then do this...
    Zendesk Update Ticket
  • Facebook Messenger {{item.actionAppName}}

    Facebook Messenger + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Facebook Messenger + Zendesk in easier way

It's easy to connect Facebook Messenger + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Delivered Message

    Triggers when a new Message is sent to a page.

  • New Message

    Triggers when a new Message is sent to a page.

  • New Message Read

    Triggers when a new Message is sent to a page.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Send Message

    Send message from facebook page.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Facebook Messenger & Zendesk Integrations Work

  1. Step 1: Choose Facebook Messenger as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Facebook Messenger to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Facebook Messenger and Zendesk

Facebook Messenger is a messaging app that allows users to message other Facebook users. The app also provides an app on desktop browsers and can be accessed through a website. It is integrated with many other services, such as PayPal and Uber. Zendesk is a customer service software for companies that allow the customer to get help from employees in real time. Businesses use the software to interact with their customers.

Integrating Facebook Messenger into Zendesk makes it easier for companies to respond to customers. Because Facebook Messenger has been popular for quite some time, it makes sense for companies to integrate it into their customer support platforms. Facebook Messenger is also easily accessible, as it is available on desktops, laptops, and mobile phones. Zendesk allows the customer to communicate with a company’s employees directly without having to pick up the phone or send an email. The customer is able to communicate with professionals while they are using the platform. The employee can also explain how to use the software and make sure the customer is satisfied. This helps the customer avoid being frustrated and feeling like they have no way to ask questions.

The integration of Facebook Messenger and Zendesk is beneficial to both Facebook Messenger users and Zendesk users. Customers are able to get help in real time without having to leave Facebook Messenger or call the company. For companies, it gives them the ability to communicate with customers directly without having to go out of their way. These two products can work together to provide great support for companies and their customers.

The process to integrate Facebook Messenger and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.