Facebook Messenger + Salesforce Integrations

Facebook Messenger? Facebook Messenger is a messaging app and it was launched on August 2011. It is the latest addition to the Facebook app. Messenger was initially seen as a competitor of WhatsApp but now it has gained popularity among users. The app can be used to connect with friends, family or simply chat with anyone. It can also be used for online transactions because it contains a built-in payment system. The payments can be made through the credit card linked to the user’s account.

Salesforce? Salesforce is a cloud computing company that provides cloud-based software. It was founded in 1999 and it is headquartered in San Francisco. The company offers two types of services namely. customer relationship management (CRM. and marketing automation. It also offers enterprise productivity tops, social, mobile, analytics and database applications. In 2014, salesforce was ranked as the number one overall CRM provider in the world by Gartner.

Integration of Facebook Messenger and Salesforce Facebook messenger is integrated with Salesforce and this integration has many benefits for companies. Salesforce is an enterprise software designed for businesses. Companies use Salesforce in order to gain customers, manage leads, build products, cplaborate among teams and manage their relationships with customers. This software allows users to share information with each other, cplaborate on projects and communicate with each other. Facebook messenger has also been integrated with Salesforce and this top can help in communicating with customers. There are many benefits of integration of Facebook Messenger and Salesforce.

Benefits of Integration of Facebook Messenger and Salesforce. First Benefit of Integration of Facebook Messenger and Salesforce The first benefit of integration of Facebook Messenger and Salesforce is that you can create a free chatbot using this integration. Chatbots are computer programs designed to imitate conversation with human users. They are used to answer common questions, conduct transactions or provide customer service. A chatbot powered by Facebook messenger can help business users to get relevant information about their product or service. Chatbots can respond instantly to the need of business users and they do not require any additional training to operate them. Second Benefit of Integration of Facebook Messenger and Salesforce The second benefit of integration of Facebook Messenger and Salesforce is that you will be able to get real-time data from your website through this integration. In order to monitor what is happening with your website 24/7, you can integrate your website with Facebook messenger. When a customer wants to contact you through your website, he/she will have to opt for ‘message’ option on your site and then he/she will be directly connected with your chatbot on Facebook messenger which will provide him/her with live data about your business. Third Benefit of Integration of Facebook Messenger and Salesforce The third benefit of integration of Facebook Messenger and Salesforce is that you will be able to use the live chat feature on Facebook messenger for free. When using this feature, you can interact live with the clients who want your service or product. You can ask them questions about their preferences and requirements and carry out transactions with them in real time through this platform. Fourth Benefit of Integration of Facebook Messenger and Salesforce The fourth benefit of integration of Facebook Messenger and Salesforce is that you will be able to send push notifications to your customers through this integration. Push notifications are messages that appear on your screen without user’s action or input. You can use push notifications on Facebook messenger to send information about your new arrivals, promotions etc. to your customers at any time. So if you want to know more about the benefits of integration of Facebook Messenger and Salesforce, you can browse the internet for more information about this topic.

In conclusion, I would like to say that integration of Facebook messenger and Salesforce has many benefits for companies. If companies want to become successful nowadays, they should integrate their website with Facebook messenger so that they can communicate with their customers in real time. By doing so they can ask their customers about their preferences and requirements and give them better services than their competitors do.

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