Facebook Messenger + Facebook Page Integrations

Today, most of us use social media to connect with friends and family. We want to know what people are doing and be updated about their activities. Therefore, social media platforms play an important rpe in our daily lives. In addition, Facebook has provided users with the opportunity to use a free messenger for communication between friends. It is possible that Facebook Messenger will replace text messaging as the most popular form of communication on mobile devices.

In order to provide better service, Facebook has merged both messenger and page into one platform. Facebook Messenger can now be used for direct messaging to other Facebook users and businesses.

The integration of Facebook Messenger and Facebook Page is available for both personal accounts and business accounts. For personal accounts, users can connect with friends easily through Facebook Messenger. Users do not have to log into separate pages to connect with friends in different time zones. By using Facebook Messenger, users can send messages to friends instantly with text or multimedia content. Moreover, users can create events and invite friends to attend events.

Moreover, Facebook Pages can also be managed through Facebook Messenger. Businesses have access to Facebook Pages through Facebook Messenger. Businesses can respond to comments, update statuses and respond to customers’ questions. Moreover, businesses can interact directly with customers while customers are on Facebook Messenger. Therefore, it is possible for businesses to engage in real time conversations with customers. This is especially useful when businesses receive more than 100 messages per hour. Businesses can reply to customers by sending message directly to customer’s inbox. However, businesses cannot reply to customers’ messages outside Facebook Messenger.

To improve customer service, businesses can set up automated responses for specific questions. For example, if a customer asks for a refund, the business can reply automatically by saying “we are working on it” instead of manually replying every time. This way, businesses save time on responding to similar questions from customers. In addition, businesses can review customer information from their Facebook Page such as name, email address, profile picture using Facebook Messenger without logging into their Facebook Pages. The integration of Facebook Messenger and Facebook Page helps businesses to manage customer service effectively.

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