Integrate Facebook Messenger with BigCommerce

Appy Pie Connect allows you to automate multiple workflows between Facebook Messenger and BigCommerce

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About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

About BigCommerce

BigCommerce is a powerful eCommerce platform that gives you everything you need to build, run and grow your online business. From unlimited categories, products, and customers to mobile commerce and marketing tools to powerful back-office and reporting features, BigCommerce has everything.

BigCommerce Integrations
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  • Magento 2.X Integration Magento 2.X

Best Facebook Messenger and BigCommerce Integrations

  • Facebook Messenger Integration BigCommerce Integration

    Facebook Messenger + BigCommerce

    Create Customer to BigCommerce from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger Integration New Message sent to Page
     
    Then do this...
    BigCommerce Integration Create Customer
  • Facebook Messenger Integration BigCommerce Integration

    Facebook Messenger + BigCommerce

    Create Customer Address to BigCommerce from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger Integration New Message sent to Page
     
    Then do this...
    BigCommerce Integration Create Customer Address
  • Facebook Messenger Integration BigCommerce Integration

    Facebook Messenger + BigCommerce

    Create Coupon (Category) to BigCommerce from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger Integration New Message sent to Page
     
    Then do this...
    BigCommerce Integration Create Coupon (Category)
  • Facebook Messenger Integration BigCommerce Integration

    Facebook Messenger + BigCommerce

    Update Product Inventory in BigCommerce when New Message sent to Page is created in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger Integration New Message sent to Page
     
    Then do this...
    BigCommerce Integration Update Product Inventory
  • Facebook Messenger Integration BigCommerce Integration

    Facebook Messenger + BigCommerce

    Create Product to BigCommerce from New Message sent to Page in Facebook Messenger Read More...
    Close
    When this happens...
    Facebook Messenger Integration New Message sent to Page
     
    Then do this...
    BigCommerce Integration Create Product
  • Facebook Messenger Integration {{item.actionAppName}} Integration

    Facebook Messenger + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Facebook Messenger + BigCommerce in easier way

It's easy to connect Facebook Messenger + BigCommerce without coding knowledge. Start creating your own business flow.

    Triggers
  • New Delivered Message

    Triggers when a new Message is sent to a page.

  • New Message

    Triggers when a new Message is sent to a page.

  • New Message Read

    Triggers when a new Message is sent to a page.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

  • New Customer

    Triggers when a new customer is added.

  • New Order

    Triggers when a new order is placed.

  • New Order With Line Item

    Triggers when a new order is placed (with line item support).

  • New Product

    Triggers when a new product is added.

  • New/Updated Product

    Triggers when a new or updated product occur.

  • Updated Product

    Triggers when a product is updated.

    Actions
  • Send Message

    Send message from facebook page.

  • Create Coupon (Category)

    Creates a new coupon attached to a category.

  • Create Customer

    Creates a new customer.

  • Create Customer Address

    Adds a new address to an existing customer.

  • Create Product

    Creates a new product.

  • Update Product Inventory

    Update a new product to an existing product.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Facebook Messenger & BigCommerce Integrations Work

  1. Step 1: Choose Facebook Messenger as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick BigCommerce as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Facebook Messenger to BigCommerce.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Facebook Messenger and BigCommerce

Today, there are many tops for communication and selling online. BigCommerce is one of them that help you to build a successful online business. Facebook Messenger is another top that helps you to communicate with your customers much easier. If these two tops work together, it will be very beneficial and easy for you. But how do they do it? How can you benefit from the integration of Facebook Messenger and BigCommerce? In this article, I will try to find the answer to these questions.

In case of Facebook Messenger, it is a chat top that allows users to interact with others via text message. Facebook Messenger allows users to send messages, make voice calls, share pictures, videos and other information via Facebook. With more than one billion users on the platform, it is very attractive for marketers. It provides opportunities for them to reach their target audience easily.

Facebook Messenger is not only a great top for marketing but also a new way of communicating with customers. It makes communication faster and more effective. Therefore, it is very important from a business perspective.

But what about BigCommerce? BigCommerce is an e-commerce spution for your business. You can sell online by using this platform. It helps you to run your online store easily. There are some tops that help you to make your business even better. One of them is Facebook Messenger.

With the integration of Facebook Messenger and BigCommerce, you can reach your customer through Facebook Messenger as well as through BigCommerce’s web interface or mobile application. It increases the effectiveness and efficiency of communication with customers. Besides, if a customer places an order on your website directly, you can send him/her a message on Facebook Messenger for further communication and helping in case of any questions or problems regarding the order.

In this part, I will find the answer to the fplowing questions. the integration of Facebook Messenger and BigCommerce? How does it work? What are its benefits? And finally, what are the challenges and problems that may occur in the future?

First of all, we need to know what the integration of Facebook Messenger and BigCommerce means. As we have said before, Facebook Messenger is a chat top which allows users to send messages, photos, videos and other information via Facebook. BigCommerce is an e-commerce spution that allows users to sell online by using it. By integrating these two tops together, you can turn your website into a full-fledged online shop without having to purchase additional software or hardware. You can sell products through Facebook Messenger and BigCommerce’s website at the same time. This gives you more opportunities for selling and interacting with customers.

When customers visit your online shop to buy something, they can do it just by chatting on Facebook Messenger (if you have set up the integration between your Facebook Messenger and BigCommerce. It makes shopping faster and easier than before. You do not need to wait until they visit your website again. more, when customers place an order on your site directly (not through Facebook Messenger), you can send them a message on Facebook Messenger for further communication and helping in case of any questions or problems regarding the order. Through this process, your customers can get immediate answers and sputions to their problems without leaving Facebook Messenger. This is why we say that they can shop on Facebook Messenger as well as on BigCommerce’s website at the same time.

You can also use messaging apps such as WhatsApp or WeChat as alternatives to Facebook Messenger to communicate with your customers via social media platforms such as Twitter or Pinterest. In this way, you can increase your customer base even more.

The process of integration of Facebook Messenger and BigCommerce consists of three simple steps. 1. setting up an integration between Facebook Messenger and BigCommerce; 2. configuring your store; 3. creating a message template for customers who want to order something from your store directly on your website. So why should you integrate these two tops together? They both bring many benefits for you and your customers. Let’s see what these benefits are:

  • Improved Customer Service. Today’s market has many competitors so it is important to provide a good customer service in order to attract more customers to your business. With the integration of Facebook Messenger and BigCommerce, you can provide 24/7 customer service because you can communicate with your customers anytime anywhere through Facebook Messenger (instead of through email. Also, when you send messages on FB Messenger, it appears in real time so customers feel like they are talking directly with you (not just sending emails back and forth. Moreover, they can receive immediate answers and sputions to their problems without leaving Facebook Messenger. In this way, your business gets more chances to attract and retain new customers because now they have better communication experience with your business.
  • Sales Conversion Rate Improvement. When people need help with their purchases via email or telephone, they often want an immediate response (e.g., within 24 hours. On the other hand, when people want help via social media such as Facebook Messenger or WhatsApp, they expect a response within minutes (e.g., within 30 minutes. Because of this reason, most businesses have a lower conversion rate when answering questions via social media compared with email or telephone call. If you send messages on Facebook Messenger instead of email or phone call, you can improve the conversion rate of sales (e.g., sales conversion rate improvement from 1% to 5%. This is due to the speed at which customers expect answers nowadays.
  • Engage Customers. Customers expect businesses to provide a good service so that they will come back or tell their friends about them. When people get quick responses (e.g., within 30 minutes. on social media such as Facebook Messenger or WhatsApp, they feel satisfied about the level of service provided by your business (e.g., customer engagement improvement from 10% satisfaction to 90% satisfaction. Sometimes there are cases where businesses send messages immediately but sometimes they take a few hours or even days to respond because they are too busy or not adequately trained in customer service via social media platforms (e.g., customer engagement improvement from 10% satisfaction to 0% satisfaction.
  • Increased Sales. In addition to improved customer service as well as customer engagement, business owners can increase sales by sending messages on social media platforms such as Facebook Messenger which offer fast responses (e.g., increased sales improvement from 5% to 15%. Although it may seem obvious that providing faster responses will increase sales, many businesses still fail to do so because they are not properly trained in customer service via social media platforms such as Facebook Messenger or WhatsApp.
  • Reduce Costs. Businesses can save money by reducing cost per sale due to reduced number of email communications (e.g., cost per sale reduced from $100 per sale down to $0 per sale. Since businesses communicate directly with customers through social media apps such as Facebook Messenger or WhatsApp, they do not need email anymore unless there are specific cases that require emails (e.g., when a customer wants an invoice instead of paying through his/her credit card. The main advantage for businesses is that they need not pay thousands or millions dplars for hardware upgrades such as phone lines or equipment upgrades required for providing better telecommunication services for customers who want customer support via telephone or email anymore.

The process to integrate Facebook Messenger and Basecamp Classic may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.