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Facebook Groups + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Facebook Groups and Zendesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Facebook Groups

Facebook groups are a great place to find out information and exchange ideas for people interested in the same topics. It also serves as a forum for discussion and feedback.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best ways to Integrate Facebook Groups + Zendesk

  • Facebook Groups Zendesk

    Facebook Groups + Zendesk

    Create Ticket to Zendesk from New Post in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Post
     
    Then do this...
    Zendesk Create Ticket
  • Facebook Groups Zendesk

    Facebook Groups + Zendesk

    Update User in Zendesk when New Post is created in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Post
     
    Then do this...
    Zendesk Update User
  • Facebook Groups Zendesk

    Facebook Groups + Zendesk

    Create User to Zendesk from New Post in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Post
     
    Then do this...
    Zendesk Create User
  • Facebook Groups Zendesk

    Facebook Groups + Zendesk

    Create Organization to Zendesk from New Post in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Post
     
    Then do this...
    Zendesk Create Organization
  • Facebook Groups Zendesk

    Facebook Groups + Zendesk

    Update Ticket in Zendesk when New Post is created in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Post
     
    Then do this...
    Zendesk Update Ticket
  • Facebook Groups {{item.actionAppName}}

    Facebook Groups + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Facebook Groups + Zendesk in easier way

It's easy to connect Facebook Groups + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Event

    Triggers when a new event is created for a group.

  • New Photo

    Triggers when a new photo is added to a group's feed.

  • New Post

    Triggers when a new status is added to a group's feed.

  • New Video

    Triggers when a new video is added to a group's feed.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Post Message

    Creates a new message post in a group's feed.

  • Post Photo

    Creates a new photo post in a group's feed.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Facebook Groups & Zendesk Integrations Work

  1. Step 1: Choose Facebook Groups as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Facebook Groups to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Facebook Groups and Zendesk

The Facebook page of Zendesk, the world’s leading customer service software provider, has more than 1.3 million fplowers. The company has maintained its social media presence since 2009. Facebook Groups are one of the most popular services on Facebook. Due to its popularity, it has over 1 billion users. Both of the above-mentioned aspects have made Facebook Groups and Zendesk look alike.

Integration of Facebook and Zendesk is not a new concept. It is a common practice around the world to manage customer service through social media sites like Facebook. Many businesses are using this idea along with Zendesk to manage their support services.

Integration of Facebook Groups and Zendesk

Facebook groups can be integrated into Zendesk. This is done by adding information from a facebook group to Zendesk or vice versa. This will help in the fplowing ways:

Add information from facebook groups to Zendesk:

Businesses can add information from their facebook groups to Zendesk. It can be done in two ways:

  • Importing members of the facebook group. Businesses can import names/profile pictures from their facebook groups and add them to Zendesk as tickets. This will help in ease of sending messages to a fplower or other facebook members and in identifying the facebook members easily in case of an emergency.
  • Importing content from the facebook group. Businesses can import content from a facebook group into Zendesk. This can be done using a “ticket template”. This means that a business can maintain all its responses in a google spreadsheet and integrate it with its facebook group. When a member posts a comment or question on the facebook group, the answer can be pasted into a ticket created on Zendesk which will automatically link back to the original post on the facebook group. This can be helpful in maintaining a record of response history of every ticket created on Zendesk.

Benefits of Integration of Facebook Groups and Zendesk

Easily Identify Members of the Group. Facebook groups are used as public groups, so anyone who wants to join a group can do so without any restriction. Businesses can choose to accept or reject any request based on their requirement. On the other hand, if a business accepts a request, then they cannot identify which user posted what comment or question due to lack of information in the name and profile picture provided by Facebook for any individual user. To overcome this, businesses can add members/users from their facebook groups to Zendesk and convert their profiles into tickets with names/profile picture integration. This will help in identifying who posted what comment or question at any time. This will also be helpful in monitoring the amount of activity generated by a facebook group and identifying the most active users easily.

Easily Send Messages to Members. Another benefit of integrating Facebook Groups with Zendesk is that businesses can send messages to all members of the group easily by creating a ticket with all members as recipients (subject line. From there, businesses can answer questions based on their availability. They don’t have to create separate tickets for each member separately which will reduce the amount of work they have to do while managing customer service for their facebook groups.

This article has discussed three major areas where Facebook Groups and Zendesk have been integrated in order to accommodate customer service needs of businesses:

Integration of Facebook Groups and Zendesk Integration of Facebook Groups and Zendesk Integration of Facebook Groups and Zendesk

The process to integrate Facebook Groups and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.