Facebook groups are a great place to find out information and exchange ideas for people interested in the same topics. It also serves as a forum for discussion and feedback.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Facebook Groups + ZendeskCreate Ticket to Zendesk from New Post in Facebook Groups Read More...
Facebook Groups + ZendeskUpdate User in Zendesk when New Post is created in Facebook Groups Read More...
Facebook Groups + ZendeskCreate User to Zendesk from New Post in Facebook Groups Read More...
Facebook Groups + ZendeskCreate Organization to Zendesk from New Post in Facebook Groups Read More...
Facebook Groups + ZendeskUpdate Ticket in Zendesk when New Post is created in Facebook Groups Read More...
It's easy to connect Facebook Groups + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new event is created for a group.
Triggers when a new photo is added to a group's feed.
Triggers when a new status is added to a group's feed.
Triggers when a new video is added to a group's feed.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates a new message post in a group's feed.
Creates a new photo post in a group's feed.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
The Facebook page of Zendesk, the world’s leading customer service software provider, has more than 1.3 million fplowers. The company has maintained its social media presence since 2009. Facebook Groups are one of the most popular services on Facebook. Due to its popularity, it has over 1 billion users. Both of the above-mentioned aspects have made Facebook Groups and Zendesk look alike.
Integration of Facebook and Zendesk is not a new concept. It is a common practice around the world to manage customer service through social media sites like Facebook. Many businesses are using this idea along with Zendesk to manage their support services.
Facebook groups can be integrated into Zendesk. This is done by adding information from a facebook group to Zendesk or vice versa. This will help in the fplowing ways:
Add information from facebook groups to Zendesk:
Businesses can add information from their facebook groups to Zendesk. It can be done in two ways:
Easily Identify Members of the Group. Facebook groups are used as public groups, so anyone who wants to join a group can do so without any restriction. Businesses can choose to accept or reject any request based on their requirement. On the other hand, if a business accepts a request, then they cannot identify which user posted what comment or question due to lack of information in the name and profile picture provided by Facebook for any individual user. To overcome this, businesses can add members/users from their facebook groups to Zendesk and convert their profiles into tickets with names/profile picture integration. This will help in identifying who posted what comment or question at any time. This will also be helpful in monitoring the amount of activity generated by a facebook group and identifying the most active users easily.
Easily Send Messages to Members. Another benefit of integrating Facebook Groups with Zendesk is that businesses can send messages to all members of the group easily by creating a ticket with all members as recipients (subject line. From there, businesses can answer questions based on their availability. They don’t have to create separate tickets for each member separately which will reduce the amount of work they have to do while managing customer service for their facebook groups.
This article has discussed three major areas where Facebook Groups and Zendesk have been integrated in order to accommodate customer service needs of businesses:
Integration of Facebook Groups and Zendesk Integration of Facebook Groups and Zendesk Integration of Facebook Groups and Zendesk
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