Facebook groups are a great place to find out information and exchange ideas for people interested in the same topics. It also serves as a forum for discussion and feedback.
Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.Salesforce Integrations
Facebook Groups + SalesforceCreate Lead to Salesforce from New Post in Facebook Groups Read More...
Facebook Groups + SalesforceCreate Custom Object to Salesforce from New Post in Facebook Groups Read More...
Facebook Groups + SalesforceCreate Contact to Salesforce from New Post in Facebook Groups Read More...
Facebook Groups + SalesforceUpdate Contact in Salesforce when New Post is created in Facebook Groups Read More...
Facebook Groups + SalesforceUpdate Custom Object in Salesforce when New Post is created in Facebook Groups Read More...
It's easy to connect Facebook Groups + Salesforce without coding knowledge. Start creating your own business flow.
Triggers when a new event is created for a group.
Triggers when a new photo is added to a group's feed.
Triggers when a new status is added to a group's feed.
Triggers when a new video is added to a group's feed.
Triggers the moment a new account is created.
Triggers whenever a new case is created in your account.
Triggers upon the creation of a new contact.
Triggers upon the creation of a new event.
Triggers the moment there is a new lead in your account.
Triggers upon the creation of a new opportunity.
Triggers upon the creation of a new product.
Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.
Triggers whenever a new task is created in your account.
Triggers whenever the stage of an opportunity is changed.
Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.
Creates a new message post in a group's feed.
Creates a new photo post in a group's feed.
Create a new contact.
Create a new custom object as per your choice.
Create a new event.
Create a new lead.
Create a new opportunity.
Creates a record.
Update an existing contact.
Modify an existing custom object (of the type you choose).
Updates a existing record.
Facebook is a social networking site which was founded in February 4, 2004. It is used to connect people from all over the world. It has more than 1.79 billion users as of July 2018.
Salesforce is a Cloud computing company that was founded in January 31, 1999. It is used to manage customer relationships, sales, service and marketing activities.
Facebook groups are used to connect people with similar interests who want to share ideas and discuss about different topics. The content or the information posted in the groups can be public or private depending on the settings of the group. Facebook groups are basically used for communication and are not required to have a business purpose. On the other hand, Salesforce is a Software as a Service (SaaS. application used by companies for different sales activities. It can be integrated with Facebook groups so that the users can share their business data and interact with each other. This integration helps users to promote their businesses by interacting with users who are interested in their products and services. It also helps users to gain visibility by posting relevant content to group members and build relationships with them.
The integration of Facebook groups and Salesforce provides better customer service to customers by using different channels like phone calls, email, live chat and social media to reach out to them. Users can post messages in Facebook groups and reply to them privately or publicly. They can also respond to comments made by customers on the posts. At the same time, they can also reply to messages sent directly to them by the customers on Facebook messenger. This allows them to provide immediate customer support without creating extra work for themselves. Users can also use this integration while onboarding new customers in Salesforce by sending them welcome emails. They can also use it while managing customer profiles by sending them welcome emails or other notifications. In addition, they can send reminders or alerts to customers based on their subscription plans or renewal dates. This helps users to reduce the number of missed opportunities caused due to late renewal.
In conclusion, we can say that integration of Facebook groups and Salesforce helps users in providing better customer support through efficient communication channels like phone calls, email, live chat and social media. It also helps users to send important notifications and reminders to customers and manage their profiles in Salesforce efficiently
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