Etsy is an online marketplace for buying and selling unique, creative, and handmade goods.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
It's easy to connect Etsy + Freshdesk without coding knowledge. Start creating your own business flow.
Get Active Listings By Shop.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Update Shop Details
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Etsy is an e-commerce site that connects buyers and sellers. It offers handmade goods, vintage items, craft supplies, food, and other goods. Etsy was founded in 2005 by Rob Kalin, Chris Maguire, and Haim Schoppik. It is based in Brooklyn, New York, but also has offices in Dublin, Ireland; Montreal, Canada; Berlin, Germany; and Tokyo, Japan.
Freshdesk is a cloud-based customer support software used by companies to provide customer service and technical support. Customers can connect with Freshdesk through its website interface, email, phone, or Twitter and Facebook. The company was started in 2010 by Girish Mathrubootham and Shan Krishnasamy. It is headquartered in Chennai, India and also has offices in Portland, Oregon; Redwood City, California; and Bangalore, India.
Integration of Etsy and Freshdesk:
Freshdesk’s technical support software can be integrated with Etsy. With this integration, customers who want to purchase items on Etsy can get support from the seller for their purchases without leaving the Etsy website. This will create a seamless experience for buyers and sellers. The integration will allow both buyers and sellers to provide support to one another faster while increasing sales. The integration will also give sellers exposure to new potential customers through the Freshdesk website. A potential reason why the integration may not work is if there are problems with the integration process.
Benefits of Integration of Etsy and Freshdesk:
One benefit of integrating Etsy and Freshdesk is that customers can get help from sellers on Etsy without leaving the Etsy website. This is a great convenience for customers because they do not have to search for a different website to get answers to their questions about the item that they are purchasing. Another benefit of integrating Etsy and Freshdesk is that it will allow sellers to expand their customer base. Sellers will be able to reach potential buyers through the Freshdesk website who did not know about them before. A potential reason why the integration may not work is if there are too many technical problems with it or if there are too many instances of fraudulences between the two websites.
Freshdesk offers apps for smartphones and tablets that connect businesses and customers. These apps are available for Android devices as well as iPhones. They offer smartphone apps for many different business sectors including retail, restaurants, hotels and travel, automotive, e-commerce, education, health care, and financial services. Each app has different features depending on what kind of business it is for but all of them offer live chat as well as email support features.
The Etsy app works on iOS devices only and is available through the Apple App Store. The app allows users to browse items available on Etsy and purchase them through the app itself. It also allows users to search for gift ideas for friends or family members. The app also allows users to navigate around the Etsy website quickly so they can get information about different products more easily. They can see photos of products easier as well as read reviews written about those products. There are also options for writing reviews on items that users have purchased themselves or plan to purchase soon.
With this integration, Etsy sellers would be able to use the Freshdesk app to provide technical support for their customers without leaving the Etsy website. This will make it easier for them to respond to questions from customers about items that they have purchased. It should also speed up response time because they will be able to answer questions quickly from the comfort of their own home instead of having to leave their home an go to a physical office or storefront location in order to answer questions from customers in person.
This integration will benefit customers as well because they will be able to get faster support for their purchases from Etsy sellers without having to leave the site that they are shopping on to find support elsewhere on a different website. Customers will also benefit because they will have access to both the technical support provided by Freshdesk as well as the customer service offered by Etsy sellers at no additional cost or inconvenience outside of getting help through their computer instead of talking with someone face-to-face when they call into the office or storefront location that the seller uses to provide customer support services.
Integrating Etsy and Freshdesk will create a seamless experience for both buyers and sellers. Buyers will be able to ask questions about items that they are interested in purchasing without leaving the site that they are shopping on while sellers will be able to provide support for their products to their customers without having to leave their homes or storefront locations in order to provide technical support services in person to buyers who have purchased their products online instead of ordering them through a direct phone call or faxed request for assistance from sellers who sell similar products at brick-and-mortar locations or online storefronts that sell similar products offered by other sellers as well.
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