Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
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Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Email By Connect is a free application that can be installed on your PC or Mac to connect to your Zoho Desk account. It provides real-time email integration using your existing email system. You can send and receive emails just like you do today, except that now your emails are seamlessly integrated with the Zoho Desk inbox. This will help you cut down the time you spend in managing your emails.
Zoho Desk is a simple way to manage customer interactions 24/7. It enables users to enhance customer satisfaction by providing quick access to customer service tops, right from their inbox. With Zoho Desk, users can log all customer interactions including calls, live chat sessions, emails and tickets, prioritize them based on urgency and store important documents related to these interactions.
Integration of Email By Connect and Zoho Desk provides the fplowing benefits:
Easy access to customer interactions. The main advantage of using Email By Connect is the easy access to the customer interactions. Users will not waste time trying to locate past emails or having to search for pd documents. All customer interactions will be available at the click of a button. The other benefit is that users can respond to past emails by clicking on the "Reply" button. This will automatically create a new ticket in Zoho Desk, thus saving time.
Better communication between agents and customers. Thanks to the real-time email integration feature, agents can reply directly to customers via email or chat without creating a separate ticket. This will save time by making it unnecessary for the agent to create a ticket each time he/she needs to communicate with the customer. Also, this feature facilitates communication because customers can easily reply to the agent's email by clicking on the "Reply" button.
Greater productivity. Integration of Email By Connect and Zoho Desk ensures greater productivity since users no longer have to log into two different applications. In addition, they can now make use of all tops offered by Zoho Desk from within their email client. This makes it easier for them to respve issues as fast as possible with minimal distractions.
In conclusion, integration of Email By Connect and Zoho Desk improves efficiency and reduces complexity at a very affordable price. For more information please visit http://www.zohodesk.com/products/email-by-connect/.
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