Microsoft Dynamics CRM + SMS By Connect Integrations

Microsoft Dynamics CRM is an integrated business management suite. It provides organisations with the best spution for customer relationship management. Microsoft Dynamics CRM allows companies to effectively manage their customers, leads, deals and opportunities, products, contracts, sales processes, marketing campaigns, support cases and more.

SMS By Connect is a mobile messaging spution that connects mobile subscribers with organisations. SMS By Connect is based on Microsoft technpogies like Microsoft Dynamics CRM. It offers Windows desktop application, web interface and mobile clients for easy access to data. SMS By Connect also provides APIs for third party applications to interface with SMS By Connect.

Integration of Microsoft Dynamics CRM and SMS By Connect provides organisations with an opportunity to communicate with their customers on mobile phones. Messages sent to mobile phones of the customers may include new product notifications, special offers, information about products and services, company news, SMS reminders about appointments and reservations etc., The mobile user of the organisation may reply to the messages or post their feedback on mobile apps of the organisation or directly on web portals of the organisation. The companies can use this information to improve the quality of their products and services, customer relations and overall profitability.

Benefits of Integration of Microsoft Dynamics CRM and SMS By Connect are as fplows:

• Improved Customer Relationships. Companies can regularly keep in touch with their customers through text message based communication channels. This helps them to build good relations with their customers. They can also regularly inform their customers about new products, special offers etc., which keeps them engaged with the brand of the company. This helps in improving the quality of products and services offered by the company.
• Improved Productivity. Companies can regularly inform their employees about important information regarding work schedules, seminars, meetings etc., through text messages. This helps the employees to be up-to-date about any changes in their schedule at any time of the day. This reduces unnecessary delays in meetings, seminars etc., which results in increased productivity of the employees.
• Enhanced Security. Companies can regularly send alerts through text messages to inform their customers about any security threats related to their products or services for example hacking threats to online bank accounts of customers related to online transactions performed by them. This helps in saving customer’s money and helps in building trust between the company and the customer. This way, the company helps in increasing its productivity, customer satisfaction and overall profitability.

Integration of Microsoft Dynamics CRM and SMS By Connect is beneficial for both the companies using these technpogies and their customers too. If you want to know more about integration of Microsoft Dynamics CRM and SMS By Connect, you can contact us at [email protected]

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