Microsoft Dynamics CRM is a customer relationship organization software package that helps increase sales by improving customer service, tracking and analyzing data from marketing strategies, and managing support requests.
Konnect Insights is a social listening and analytics tool that collects information from social media and the web. Data is fetched based on keywords and social profiles. Brands from a variety of industries rely on Konnect Insights because it provides a comprehensive social suite.
Konnect Insights IntegrationsKonnect Insights + Microsoft Dynamics CRM
Create Lead from Microsoft Dynamics CRM from Get Topics to KonnectInsights Read More...Konnect Insights + Microsoft Dynamics CRM
Create Account from Microsoft Dynamics CRM from Get Topics to KonnectInsights Read More...Konnect Insights + Microsoft Dynamics CRM
Create Contact from Microsoft Dynamics CRM from Get Topics to KonnectInsights Read More...Konnect Insights + Microsoft Dynamics CRM
Create Opportunity from Microsoft Dynamics CRM from Get Topics to KonnectInsights Read More...Konnect Insights + Microsoft Dynamics CRM
Create Case from Microsoft Dynamics CRM from Get Topics to KonnectInsights Read More...It's easy to connect Microsoft Dynamics CRM + Konnect Insights without coding knowledge. Start creating your own business flow.
Triggers when a new account is created.
Triggers when a new case is created.
Triggers when a new contact is created.
Triggers when a new invoice is created.
Triggers when a new lead is created.
Triggers when a new task is created.
Triggers when a lead is updated.
Trigger when new profile is created
Triggers when new topic created
Trigger when there is a new message for cluster.
Trigger when there is a new message for profile.
Trigger when there is a new message for topic.
Creates a new account.
Creates a new case.
Creates a new contact.
Creates a new lead.
Create Note
Creates a new Opportunity.
Updates an existing case.
Updates an existing task
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(30 seconds)
(10 seconds)
(2 minutes)
Microsoft Dynamics CRM is a customer relationship management (CRM. product developed by Microsoft. It was first released in April, 2009. It is used to manage and monitor customer relationships. In other words, it is used to keep track of contact information, accounts, history of interactions, etc. It is a single software that can be used to manage multiple contact centers such as call center, help desk, etc.
Konnect Insights is an add-on for Microsoft Dynamics CRM. It is an online software which helps integrate data from all the sources like social networks, emails, calendars, etc. It creates a single view of the data and allows for easy analysis.
The above figure shows the integration of Microsoft Dynamics CRM with Konnect Insights. As you can see, both are integrated to provide a common view of the data so that the users don’t have to switch between different programs to get the required data. It also allows access to data from multiple sources like social networks, emails, calendars, etc. It allows easy analysis of the data.
The benefits of integration of Microsoft Dynamics CRM and Konnect Insights are as fplows:
It allows the users to get a better understanding of the customers and how they interact with the company. It saves time since there is no need to switch between different programs to get the required information. It allows easy analysis of data from multiple sources like social networks, emails, calendars, etc. It provides a single view of the data and users do not have to switch between different programs to get the required data. It enables the users to get a better understanding of customers who have interacted with the companies through different channels. This helps in better allocation of resources. It provides a single platform from where you can manage multiple contact centers such as call center, help desks, etc. This helps in reducing costs and improving efficiency.
In this article we saw what Microsoft Dynamics CRM and Konnect Insights are and how they are integrated together. We discussed their importance in providing a common view of the data so that users do not have to switch between different programs to get the required information. We also discussed how they make it easy to analyze data from multiple sources like social networks, emails, calendars, etc. We then saw how they help save time and reduce costs by enabling the users to get a better understanding of customers who have interacted with the companies through different channels. We also saw how they help in better allocation of resources and improve efficiency of operations. Finally, we concluded by discussing the benefits of integration of Microsoft Dynamics CRM and Konnect Insights in detail.
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