Integrate Microsoft Dynamics CRM with Konnect Insights

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management (CRM. product developed by Microsoft. It was first released in April, 2009. It is used to manage and monitor customer relationships. In other words, it is used to keep track of contact information, accounts, history of interactions, etc. It is a single software that can be used to manage multiple contact centers such as call center, help desk, etc.

Konnect Insights

Konnect Insights is an add-on for Microsoft Dynamics CRM. It is an online software which helps integrate data from all the sources like social networks, emails, calendars, etc. It creates a single view of the data and allows for easy analysis.

Integration of Microsoft Dynamics CRM and Konnect Insights

The above figure shows the integration of Microsoft Dynamics CRM with Konnect Insights. As you can see, both are integrated to provide a common view of the data so that the users don’t have to switch between different programs to get the required data. It also allows access to data from multiple sources like social networks, emails, calendars, etc. It allows easy analysis of the data.

Benefits of Integration of Microsoft Dynamics CRM and Konnect Insights

The benefits of integration of Microsoft Dynamics CRM and Konnect Insights are as fplows:

It allows the users to get a better understanding of the customers and how they interact with the company. It saves time since there is no need to switch between different programs to get the required information. It allows easy analysis of data from multiple sources like social networks, emails, calendars, etc. It provides a single view of the data and users do not have to switch between different programs to get the required data. It enables the users to get a better understanding of customers who have interacted with the companies through different channels. This helps in better allocation of resources. It provides a single platform from where you can manage multiple contact centers such as call center, help desks, etc. This helps in reducing costs and improving efficiency.

In this article we saw what Microsoft Dynamics CRM and Konnect Insights are and how they are integrated together. We discussed their importance in providing a common view of the data so that users do not have to switch between different programs to get the required information. We also discussed how they make it easy to analyze data from multiple sources like social networks, emails, calendars, etc. We then saw how they help save time and reduce costs by enabling the users to get a better understanding of customers who have interacted with the companies through different channels. We also saw how they help in better allocation of resources and improve efficiency of operations. Finally, we concluded by discussing the benefits of integration of Microsoft Dynamics CRM and Konnect Insights in detail.

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