Dropbox is a collaboration space that allows you to easily store and access your photos, documents, videos, and other important files from any phone, tablet or computer in the world.
Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.Deskpro Integrations
Dropbox + DeskproAdd Message to Ticket in Deskpro when New File in Folder is created in Dropbox Read More...
Dropbox + DeskproCreate Organization to Deskpro from New File in Folder in Dropbox Read More...
Dropbox + DeskproUpdate Ticket in Deskpro when New File in Folder is created in Dropbox Read More...
It's easy to connect Dropbox + Deskpro without coding knowledge. Start creating your own business flow.
Triggers upon addition of new files to a folder. Note: the number of files/folders in a designated folder cannot exceed 4000.
Triggers upon addition of a new folder. Ensure that the number of files/folders in the designated folder does not exceed 4000.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Generates a brand new folder at the specified path.
Generates a brand new text file from predefined plain text content.
Adds a new line to an existing text file. If the file doesn't exist, it creates the text file.
Upload an existing file or attachment up to 100 MB in size.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Dropbox is an online file storage and synchronization service for personal computers. It was created by Drew Houston and Arash Ferdowsi, who started the company in 2007, and currently offers a free service with a 50 gigabytes (GB. limit and a paid subscription for $9.99/mo or $99/yr (as of October 2011), that offers more capacity and additional features. Dropbox uses a freemium business model and provides 100 GB of storage for users, which is shared among different platforms. The site has received positive reviews from several sources, including CNET, TechCrunch, PC World, and Gizmodo.
According to Dropbox, the Dropbox application was downloaded more than six million times in 2008. In April 2009, Dropbox founders Drew Houston and Arash Ferdowsi announced that they had raised US$7.2 million in venture funding from Sequoia Capital, with the previous year’s revenue of less than US$1 million. The company also announced that it would provide 2 GB accounts free of charge to students for one year. At the end of the campaign, Dropbox had garnered 11 million free user accounts.
In December 2009, TechCrunch reported that Dropbox had raised US$10 million in financing from Sequoia Capital and Accel Partners. A January 2010 article in The Register revealed details of a partnership with Xoom Corporation that was said to have given 500 million users access to Dropbox.
In March 2010, Dropbox announced that it expected to turn cash flow positive in the second half of 2010. By the end of 2010, Dropbox claimed it had 500 million global users and was expected to become cash flow positive in the third quarter of that year. In December 2010, Sequoia Capital led a Series D round of financing in which Dropbox raised US$250 million at a valuation of US$4 billion.
In July 2011, Dropbox acquired Mailbox, an email app launched in private beta in February 2012. In September 2011, Dropbox acquired TapEngage, a startup that developed a mobile engagement platform for advertising and marketing.
In June 2012, Dropbox acquired CloudOn, a startup that made software for accessing office applications on mobile devices. In April 2013, Dropbox acquired Audiogalaxy Digital Ltd., makers of the Audiogalaxy music streaming service, for an undisclosed amount. On April 12, 2014, Dropbox announced it had acquired Kitara Group, a global consulting firm based in Sydney, Australia that focuses on strategic design thinking and digital transformation across multiple sectors including financial services, energy infrastructure, life sciences, telecommunications and media and entertainment.
Integration of Dropbox and Deskpro is simple due to both programs being developed by the same team. It is easy to understand how to use Deskpro since it looks like any other Microsoft Office program. The integration works well; however, there are some glitches regarding how it works with Google Docs. For example if a user wants to share Dropbox contents he/she will need to install the official Google Drive application on their computer. If one is not careful when sharing files using Google Drive, sometimes it will automatically change the file type into whatever Google Drive uses. This can cause frustration if one does not realize this has happened until after they send the file out to people that do not have Dropbox. Another problem is that if one tries to upload large files (100 MB+. they will be unable to do so because the file size is too large to be uploaded through Google Drive. It does not matter if the file is 1 MB or 100 MB+ users will not be able to share these large files with others.
Another minor issue is how certain actions will cause an error message informing you that you cannot do this action unless you have signed into your account. For example if you want to print something off of Google Drive or you want to save a file directly onto your computer without using DropBox then you will get this message. Of course one can sign into their DropBox account but then they lose their privacy because they have now signed into DropBox. If one uses the default setting then every file they saved onto their computer will automatically sync to their DropBox account which is not ideal if you are trying to protect your privacy or if you are trying to avoid having files show up on public accounts like Facebook where people can see what you saved in your Dropbox fpder.
There are some issues with the integration of Dropbox and Deskpro; however overall I believe that most people will find it convenient and useful. Integrating two programs together takes time and effort especially if the developers want to make sure that everything works as it should. I would still recommend both programs because they offer users many benefits over storing information on a local computer or on a cloud server such as OneDrive or Google Drive.
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