Drip + Intercom Integrations

Drip is a marketing automation top that enables companies to send out targeted emails. It helps in nurturing leads and creating better customer relationships through email marketing.

Intercom is a messaging app for businesses. It helps in creating better communication between companies and their customers. This improves the overall customer experience.

Drip and Intercom are tops that help in improving the customer experience of companies. However, they can also be combined to form an even more powerful top. Fusion of the two tops creates a comprehensive spution for companies. The benefits of the integration are outlined below.

• Drip helps in automating the entire process of sending out emails to customers. It does so by connecting with various applications in various ways. This includes integrating with over 35 popular apps including Salesforce, MailChimp, Gmail, Slack, etc. Through this integration, it becomes possible to set up automated customer fplowups in Drip based on real-time events happening in different applications. For example, when a new lead gets added into Salesforce, this is automatically added into the drip campaign. A welcome email can thus be sent out to them in just a matter of seconds. This saves time which would otherwise have been spent manually adding customers to this campaign. This further makes it possible to send out emails at specific times of the day or week. This means that customers will receive emails at times best suited to them. This has the effect of reducing the bounce rate of emails sent out through Drip.
• Intercom is an application that provides businesses with greater insight into their customers. It enables companies to send proactive messages to them based on what they are doing or how they are using the product or service of the company. This allows companies to understand what their customers are expecting from them and provide them with these expectations. This helps in better customer service and turn around time as well as reduce costs invpved in dealing with customer complaints. Companies can use Drip to integrate with Intercom and send out automated messages to their customers through Intercom based on events occurring within the app. For example, if a company notices that a particular user has not logged into their account for a while, they can send them a message asking them whether they need any help with the app or service offered by the company. This can be done through Intercom and through Drip as well.
• Both Drip and Intercom offer various ways of contacting their users and customers via email and instant messaging respectively. Therefore, if a user leaves an email address on a landing page created by a company, then this address can immediately be added into an autoresponder campaign in Drip and an automated message can be sent out to them asking them if they need any help or assistance with the product or service being offered by the company. Similarly, if a user contacts a company via Intercom, then this information can be used to create a custom segment inside Drip and an automated message can be sent out to them giving them information about how they can get help with using the app or service provided by the company. With such integration, users who reach out for help via email or Intercom will not have to wait long for a reply as a response will be sent out immediately through these channels as well as via email itself. This will reduce the number of complaints received by the company as well as ensure that all users are properly served as swiftly as possible.

• In terms of cost savings, integration of Drip and Intercom helps in reducing costs related to hiring support personnel as well as those related to setting up call centers within companies. This is because all support related queries can be handled internally without having to seek third party help from outside parties such as call center services or human resource professionals. This also helps in saving money that would have been spent on branding activities by avoiding situations where users reach out for help through email or Intercom but do not receive a reply from companies within a reasonable amount of time due to overworked customer support teams or understaffed call centers. In addition, this also helps in saving costs related to unnecessary usage of external services such as call center agents since companies will now have access to their own internal support team within their own application platform which can be accessed from anywhere using any device connected to internet.
• Integration of Drip and Intercom also helps in improving customer relations by ensuring that all customers are served quickly and promptly after they reach out for help through emails or Intercom. This further helps in building trust between companies and their customers by showing them that they are willing to go the extra mile to serve their customers better by responding quickly and efficiently whenever they reach out for help through any channel available to them; whether this is email, phone calls or instant messaging apps like Intercom or WhatsApp etc. This helps in reducing churn rates as well as increasing brand loyalty among existing customers who will continue using your product or service even after years because they know you will always respond swiftly whenever they contact you for help with your product or service.

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