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Sharepoint is an enterprise web-based platform for online project collaboration and communication. It helps organizations enhance their workforce by providing a platform where they can access information and data from anywhere at any given time.SharePoint Integrations
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Triggers each time when a new message in a conversation is received.
Triggers whenever new item created in the list.
Triggers whenever new list created.
Create or update a contact.
Updates an existing contact.
Drift is a company that was founded in 2011 and offers a communication platform that allows organizations to effectively communicate with their customers. There are a number of different elements to the Drift platform, including Web chat, CRM, email marketing, videos and phone calls. The key element to the service is the chat element which is what I will focus on for this assignment.
SharePoint is an enterprise-level web portal application that is owned by Microsoft and has been around since 2001. It offers services such as document management, project cplaboration through task lists and team sites and sharing through wikis and blogs. It also integrates with other cloud applications such as Office 365.
Drift’s chat feature will be integrated with SharePoint in order to provide a further dimension to the current functionality of SharePoint. From a customer outreach perspective, having the ability to initiate a conversation with a customer via chat enables companies to keep up with the times and appear more modern and accessible to their customers. Not only does this allow organizations to be more accessible it also enables them to provide a better service by giving customers the chance to ask questions and get help at any time, regardless of whether they are behind a computer or away from it.
There are two main benefits of integrating Drift into SharePoint. Firstly, the integration provides another means of communication for customers. For many companies, contact can be difficult because there are periods where they are too busy to take calls or respond to letters or emails. By providing another way for customers to contact these companies, they can improve the experience not only for the customer but also for themselves because they are able to get back to each customer quicker. Another benefit of using Drift within SharePoint is that it allows users to have the conversation happen in real time rather than having to wait for an email or letter to be sent out. This real time processing makes Drift more efficient for both parties invpved in the conversation because it means that there can be instant responses to queries rather than waiting for something to be sent out 24 hours later or even longer. As well as being more efficient it also serves as an advantage for the user because they are able to find out information about their enquiry much faster than if they were waiting on a reply from someone else. This speed of response is important because if people were unable to get the information they needed straight away then there would be potential for them to take their business elsewhere or have second thoughts about purchasing product or services from the company in question.
The integration of Drift into SharePoint allows companies to connect with their customers in ways that they were previously unable to do. By integrating Drift into SharePoint, companies are able to reach out to their audience in any location at any time in order to provide them with information about their products and services in real time. This improves the customer experience when looking for information about products or services by increasing their likelihood of making purchases with these companies when they need something quickly or when they want information right away.
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