Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.
Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.Microsoft Teams Integrations
Drift + Microsoft TeamsAdd Member in Microsoft Teams when New Message is created in Drift Read More...
Drift + Microsoft TeamsSend Channel Messages in Microsoft Teams when New Message is created in Drift Read More...
Drift + Microsoft TeamsCreate Channel to Microsoft Teams from New Message in Drift Read More...
Drift + Microsoft TeamsDelete user in Microsoft Teams when New Message is created in Drift Read More...
Drift + Microsoft TeamsSend Chat Message in Microsoft Teams when New Message is created in Drift Read More...
It's easy to connect Drift + Microsoft Teams without coding knowledge. Start creating your own business flow.
Triggers each time when a new message in a conversation is received.
Trigger every time a new chat is created.
Trigger every time a new chat message is created.
Trigger every time a new meeting is created.
Triggers when a new message is posted to a specific #channel you choose.
Trigger every time a new team is created.
Trigger every time a new user is added in the group's user list.
Create or update a contact.
Updates an existing contact.
Add new member in a group.
Creates a new channel.
Creates a new chat.
Create a meeting
Delete an user from an Ms Team group.
Post a new message to a channel you choice.
Send Chat Message.
Microsoft Teams is a cloud based platform that helps teams cplaborate and communicate in real-time. It’s an instant messaging top that brings together all the different modes of communication – voice, video, text, meetings, and more. Microsoft Teams is built on the Office 365 platform and provides a unified communications experience for your organization.
In this blog post I will explain how Drift integrates with Microsoft Teams.
The Microsoft Teams Integration can be used to streamline customer interactions. Drift allows you to automatically create Microsoft Teams channels for each new conversation started in the Drift inbox. The integration automatically attaches Drift chat transcripts to your team channel, which means you can have a centralized location for all customer conversations within Microsoft Teams. This also means that any time a new conversation starts in your Drift inbox, Microsoft Teams will be notified via webhook so that you can immediately join the conversation and do whatever it takes to respve the issue.
The integration can be set-up with just a few clicks. First, you need to enable the integration within your account settings (see this article. Next, you’ll want to decide whether or not you would like to attach the transcript of the conversation to the Microsoft Teams channel it belongs to. This can be done by selecting “Yes” in the “Attach Chat Transcript” option within your account settings. Then, as mentioned above, when a new conversation is started in your Drift inbox, Drift will automatically create a channel within Microsoft Teams. The name of the channel will be the name of the customer or company that initiated the conversation. Lastly, you’ll want to decide if you would like to append any hashtags to the channel name. This can be done by selecting “Yes” in the “Append Hashtags” option within your account settings.
Like other integrations, Microsoft Teams is an optional feature for your Drift account. You can turn it on, off, or disable it at any time from your account settings page. If you have additional questions about this integration, please feel free to reach out to our Support Team!
The process to integrate Drift and Microsoft Teams may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.