Integrate Drift with Intercom

Appy Pie Connect allows you to automate multiple workflows between Drift and Intercom

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About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Want to explore Drift + Intercom quick connects for faster integration? Here’s our list of the best Drift + Intercom quick connects.

Explore quick connects

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Connect Drift + Intercom in easier way

It's easy to connect Drift + Intercom without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Message

    Triggers each time when a new message in a conversation is received.

  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • Actions
  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Drift & Intercom Integrations Work

  1. Step 1: Choose Drift as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Intercom as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Drift to Intercom.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Drift and Intercom

Drift is a platform that allows people to have a chat with each other. Drift is a software as a service (SaaS. top. Drift is a reliable, scalable, and affordable alternative to live, on-demand customer support. Drift enables companies to have a real-time conversation with visitors of their websites. In addition, Drift provides an automated customer support spution.

Intercom is a digital marketing platform that assists companies in improving the way they communicate with their customers. Intercom is also capable of delivering customer experience which can be useful for increasing sales conversions.

  • Integration of Drift and Intercom
  • Drift and Intercom can be integrated with each other. The integration would be useful for companies which use both the tops. The integration will allow these companies to save time and money which they could otherwise spend if they were to use the tops separately. Drift and Intercom could be integrated by using Appy Pie Connect which is a SaaS top intended to make connections between various platforms simple. Appy Pie Connect allows you to create custom Connects, which are automated workflows that connect two different apps. When you create a custom Connect, the Appy Pie Connect system sends information between two or more apps automatically. You can even create multiple Connects at once called applets. Applets are groups of Connects that are executed together.

  • Benefits of Integration of Drift and Intercom
  • When Drift and Intercom are integrated with each other, the benefits include:

    You can lead conversations with your leads where you can ask them questions, provide feedback, and give less support than if you were using only one of the tops. If you want to know how much to charge for your product, you can ask your lead through Drift. If your lead does not respond within a certain period of time, you can send the same message through Intercom. If your lead responds through Drift, then you can double your price. If your lead responds through Intercom, then you can reduce your price by 20%. You save time which you could otherwise spend doing something else. The integration will save you money since you will not have to pay for two separate tops. For example, if you spend $2000 on customer support alone using Intercom, you can save $2000 by integrating Drift for free with Intercom. The integration will save you money since you will not have to hire another person to do customer support for you. All you need is one person who will do customer support for both tops. This person will only need to leave the email platform once to gain access to the customer support software before returning to his or her computer. The integration will help you gain more clients because it will enable you to provide the best customer support possible. It will also allow you to scale up your business faster. Your clients will be happy with the fast response times they will get from both Drift and Intercom which are being used together. You can have one message go out across all channels or separate ones depending on what is appropriate for the situation

    If your company uses both Drift and Intercom, then it is worth it to integrate them together so that they will work together seamlessly without having to go back and forth between them. If your company does not use either one of them, then it is worth it to consider using both of them together so that they will be able to provide better customer support and provide a better experience for your clients.

    The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm