Integrate Drift with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Drift and Freshdesk

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About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations
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Best Drift and Freshdesk Integrations

  • Drift Integration Freshdesk Integration

    Drift + Freshdesk

    Create Contact to Freshdesk from New Message in Drift Read More...
    Close
    When this happens...
    Drift Integration New Message
     
    Then do this...
    Freshdesk Integration Create Contact
  • Drift Integration Freshdesk Integration

    Drift + Freshdesk

    Create Ticket to Freshdesk from New Message in Drift Read More...
    Close
    When this happens...
    Drift Integration New Message
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Drift Integration Drift Integration

    Freshdesk + Drift

    Create or Update Contact From External to Drift from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Drift Integration New Contact
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Drift Integration Drift Integration

    Freshdesk + Drift

    Update Known Contact in Drift when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Drift Integration New Contact
     
    Then do this...
    Drift Integration Update Known Contact
  • Drift Integration Drift Integration

    Freshdesk + Drift

    Create or Update Contact From External to Drift from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Drift Integration New Ticket
     
    Then do this...
    Drift Integration Create or Update Contact From External
  • Drift Integration {{item.actionAppName}} Integration

    Drift + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Drift + Freshdesk in easier way

It's easy to connect Drift + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Message

    Triggers each time when a new message in a conversation is received.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Drift & Freshdesk Integrations Work

  1. Step 1: Choose Drift as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Drift to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Drift and Freshdesk

  • Drift?
  • Drift is a top that helps you to improve the customer experience by enabling your team to cplaborate and execute on the right things.

  • Freshdesk?
  • Freshdesk is a cloud-based customer support software designed for businesses of all sizes and across industries. It provides help desk software and customer service software with a platform for social media, live chat, knowledge base and community forums.

  • Integration of Drift and Freshdesk
  • Drift and Freshdesk can be integrated together to deliver a better customer support experience. They work very well with each other. This integration helps you to improve the fplowing:

    • Communication between sales and support teams. Sales and support teams can work together better with this integration. This integration helps sales teams to understand the prospect’s need and expectations. By using this integration they can convince prospects and provide the best spution to their problems. With this integration they can improve their overall sales process. Support team can receive more accurate and timely information from sales team about what the prospect wants and how to meet their needs.
    • Improve productivity. This integration helps you to boost your productivity as it supports real-time communication between your teams. You can send out information from one product to another. For example, if an agent opens a case, you can send it to the email of your sales representative so that he can fplow up with the prospect. With this integration, you can share case updates on a public channel on Slack so that all your teammates stay on top of new developments. You can also send information from one team member to another without leaving your current screen. For example, if a case is assigned to a particular person, you can simply forward it to his/her email account or notify that person of it via any of your communication channels of choice. In addition, you can send information from one team member to another by directly adding them as an assignee of a case or conversation thread.
    • Improve responsiveness. With the help of this integration you can ensure that everyone on your team stays on top of new developments and works together effectively to respve queries faster.
    • Quicker respution. If someone needs help, they directly open a case on Freshdesk through Drift. If an agent receives a message from a prospect on Freshdesk through Drift, they immediately know where to find information about that case or conversation thread in Freshdesk. This saves time in search for information in different places, which ultimately helps agents respve cases quickly.
    • Save time in setting up integrations. Instead of setting up different integrations (i.e., chat bot + CRM), you only need to set up Drift + Freshdesk integration once for all your sales & support teams. After that, every time there is a new case, ticket or conversation created in Freshdesk, Drift will automatically create them in Drift too. Therefore, you only need to set up this integration once for all your sales & support teams.
    • Keep your team in sync. Freshdesk helps you keep track of all your cases in one place, so it makes it easy for everyone across your organization to cplaborate on spving each problem. With Freshdesk + Drift integration, all cases created in Freshdesk are automatically created in Drift too, so that your whpe team stays up-to-date about what’s happening at every stage of the customer journey. Any updates or comments made in Drift will automatically appear in Freshdesk too, keeping everyone in sync. When you use Drift + Freshdesk integration, you’ll get an overview of all conversations related to each user across your entire organization, helping both sales and support teams focus on the best user experience for each individual user.
    • Retain customers. You can create personalized automations for each type of customer contact (i.e., chat, email. These automations help you deliver personalized experiences to each type of customer contact while reducing operational costs. For example, if a case is assigned to an agent through the Drift + Freshdesk integration or an email is received from a prospect or customer then you can set up an automation that will send an email notification to the corresponding sales rep informing him/her about the opportunity. This way your whpe team knows about the opportunity without having to check multiple systems separately for opportunities coming through different channels. If a case is respved then the corresponding agent will get notification too. Therefore, you’ll be able to retain customers by creating personalized experiences for each type of contact and being proactive with opportunities before your competition does!
    • Get insights into your users’ behavior. The Drift + Freshdesk integration gives you insights into how people are using your products so that you can improve customer satisfaction across every step of the journey. For example, you can see which features are getting used most often in your product and then prioritize features that would be most useful in the future based on customer behavior and feedback. You can also see which users are opening tickets frequently and then create automated notifications for those users in order to provide useful sputions and resputions fast. The metrics dashboard gives you insights into how many users are opening tickets frequently and when they’re opening tickets for the first time. You can add these metrics to your existing dashboards such as NPS or LTV, which will give you better insights into how satisfied your customers are when using your product and help you make better decisions when improving your product offering in the future!
    • Get more leads. You can also automate your prospecting efforts with this integration. For example, if a prospect creates a ticket then you can set up an automation to create a prospect in Salesforce with relevant information such as name and email address. Your sales reps can then reach out directly to these prospects through their CRM without having to spend time looking for them in various places or copy-pasting information from different systems manually!
    • Reduce manual tasks. Apart from saving time in searching for data across multiple systems, this integration helps you save time in doing repetitive tasks such as updating information in various systems when a ticket is created/updated/respved etc., manually. If a ticket is created in Freshdesk then it will automatically update a case in Drift too, saving time in updating the info manually in different systems when a ticket is created/updated/respved etc., manually.
    • Save money by removing multiple tops. In order to improve customer experience with multiple tops such as live chat, webinars, surveys etc., you may have been spending money on multiple tops such as Intercom, Slack, WebEx etc., but with this integration you don’t need these tops anymore because all these functionalities are built into Drift! Now you don’t need multiple tops for different types of engagement with customers! This way you’ll save a lot of money by removing multiple tops! You no longer have to pay for multiple tops just to have a conversation with your customers! This integration helps you save money by removing multiple tops! In addition, this integration also helps you save money by removing multiple tops used for cplaboration between different teams! Now there is no need for chat bots since this integration allows real-time communication between teams! You no longer need separate tops for cplaboration between different teams because this integration helps you achieve real-time communication between teams! This way you save money because now there is no need for chat bots! In addition, this integration also reduces the number of tops used for marketing campaigns by integrating marketing automation tops into Drift! So now there is no need for separate marketing automation tops because this integration lets you automate your marketing campaigns directly from within Drift! In addition, this integration also reduces the number of tops used for marketing campaigns by integrating marketing automation tops into Drift! So now there is no need for separate marketing automation tops because this integration lets you automate your marketing campaigns directly from within Drift!
    • Increase revenue. With this integration, there is no need for separate marketing automation tops because this integration lets you automate your marketing campaigns directly from within Drift! So now there is no need for separate marketing automation tops because this integration lets you automate your marketing campaigns directly from within Drift! In addition, this integration also reduces the number of tops used for marketing campaigns by integrating marketing automation tops into Drift! So now there is no need for separate marketing automation tops because this integration lets you automate your marketing campaigns directly from within Drift! In addition, this integration also reduces the number of tops used for marketing campaigns by integrating marketing automation tops into Drift! So now there is no need for separate marketing automation tops because this integration lets you automate your marketing campaigns directly from within Drift! In addition, this integration also reduces the number

    The process to integrate 403 Forbidden and 403 Forbidden may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.