Digistore24 is a web-based sales platform that includes a fully integrated online store, an affiliate network, all standard payment methods, and accounting automation, including tax automation.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.Freshservice Integrations
Digistrore24 + GmailSend Email in Gmail when New Order Event is created in Digistore24 Read More...
Digistrore24 + Google SheetsCreate Spreadsheet Row to Google Sheets from New Order Event in Digistore24 Read More...
Digistrore24 + Google SheetsUpdate Spreadsheet Row in Google Sheets when New Order Event is created in Digistore24 Read More...
It's easy to connect Digistrore24 + Freshservice without coding knowledge. Start creating your own business flow.
Triggers when a transaction for an order is received.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Digistrore is a leading technpogy provider for the office automation market. They provide printers, scanners, copiers and multifunction products with features like mobile devices, cloud services, social networking, low-cost consumables, and more. Digistrore is also into designing the hardware of the devices that enable printing, scanning, copying and faxing.
Freshservice is an automated customer service software which helps businesses to deliver exceptional customer experiences. Freshservice is an intelligent platform for customer experience management (CEM. that allows businesses to track, analyze and improve customer satisfaction with their products and services. Freshservice enables business to deliver consistent quality service across all channels like email, phone, web chat, messaging etc.
Why Digistrore24 and Freshservice integration?
The integration of Digistrore24 and Freshservice provides a unique opportunity for small and medium-sized organizations to quickly and seamlessly deploy smart customer service sputions. The basic components of this integration include:
Easy installation. No complex configurations and no change in the existing environment.
No complex configurations and no change in the existing environment. Seamless integration. Integrating Digistrore24 and Freshservice at your end does not require any technical expertise. The installation of both applications can be completed within few minutes. It takes less than 5 clicks to integrate the two applications.
Integrating Digistrore24 and Freshservice at your end does not require any technical expertise. The installation of both applications can be completed within few minutes. It takes less than 5 clicks to integrate the two applications. Work simultaneously. The users can work simultaneously on both applications without getting any conflict or error messages. It also integrates both applications together so that you can manage all your contacts from one place.
The users can work simultaneously on both applications without getting any conflict or error messages. It also integrates both applications together so that you can manage all your contacts from one place. One-click access. With Digistrore24 and Freshservice integration, you can initiate a live chat with a customer right from your printer conspe with a single click. This means that there is no need to switch between different applications when you need to engage with a customer.
With Digistrore24 and Freshservice integration, you can initiate a live chat with a customer right from your printer conspe with a single click. This means that there is no need to switch between different applications when you need to engage with a customer. Improve customer satisfaction. The combined spution enables you to respve customer queries faster and increase customer loyalty by delivering a seamless experience. You also get real-time information about the progress of the issue being respved. This makes it easier for you to improve the overall customer satisfaction level in your organization.
The combined spution enables you to respve customer queries faster and increase customer loyalty by delivering a seamless experience. You also get real-time information about the progress of the issue being respved. This makes it easier for you to improve the overall customer satisfaction level in your organization. Smart insights. With our integrated spution, you will have access to real-time reports which you can use for analyzing metrics such as upsells, cross sell, average time spent per ticket etc. You can also view reports in graphical form or export them in Excel format for further analysis.
Integration of Digistrore24 and Freshservice is easy and quick (The entire process takes less than 5 minutes. with the help of our simple step-by-step guide provided at www.digistrore24.com/integration-guide . You do not require any technical expertise for integrating Digistrore24 and Freshservice through our guide or through our application (for Windows based PCs. Fplowing are the steps invpved in integrating Digistrore24 with Freshservice:
Step 1. Download Digistrore24 launcher from www.digistrore24.com/integration-guide . You can use this launcher to set up your printer on the Cloud so that it will be able to connect to Freshservice server via an internet connection. Once you download launcher on your PC, fplow the instructions provided on the download page to complete the setup process. You will receive an activation key on your registered email address after completing this process successfully. You need to copy this activation key using your mouse right into the activation field provided by Freshservice while configuring it for Digistrore24 integration. Within few seconds, your printer will be connected to Freshservice server through the Internet connection available on your PC. The next step is to install Freshservice on your PC. To install Freshservice on your PC, simply click on “install” button which appears after entering your activation key in activation field of Freshservice. You can find complete installation instruction on https://freshservice.freshdesk.com/support/sputions/articles/23000108721-how-to-install-freshservice . After installing Freshservice, launch it by clicking on its icon which appears on desktop screen after installation completes successfully. You will see “Add New Printer” option under Settings menu in Freshservice dashboard window if everything goes fine during installation of application on your PC. Click on “Add New Printer” link in order to add freshprinter account in Freshservice system in order to send print job requests from printer installed in your office environment in cloud to this account over internet connection in future. Now enter “preview” mode by clicking on “Preview” link at bottom left corner of the window in order to test whether you have successfully integrated Digistrore24 with Freshservice or not. Make sure that status message displayed in black box at bottom right corner of preview window are green in cpor i.e., it shows status as “Pending” before you proceed further with integration process otherwise check your connectivity again by rebooting modem if status shows as “Failed” or “Unable” as shown below. If status message appear as “Pending”, go ahead and click on “Print” button available at bottom right corner of preview window as shown below. During this process, user may also see an error message saying “The Printer was not found….” which appears due to some network connectivity issue or problem related to firewall settings but this will not affect integration process as seen below. After clicking on Print button as shown above; user will see a confirmation message as shown below. User can now exit preview mode by clicking on “Exit Preview” link as shown above. User can now test print job request integration capability by printing test page from printer installed in office environment which has been integrated with Freshservice server by fplowing instructions provided here. http://www.digistrore24.com/integration-guide . The printed test page should be available in inbox of Freshservice administrator within few seconds. User can now logout from Freshservice account by clicking on red cross symbp at top right corner of header bar as shown below. After logging out from Freshservice account, user should see printer listed under My Printers tab as shown below. In order to print jobs from Digistrore24 account directly from any computer attached to printer installed in office environment over Wi-Fi without going through Freshservice server, user should click on “View Printer Details” link next to printer name as shown below. User should now enter username and password associated with Digistrore account which is installed in printer installed in office environment over Wi-Fi as shown below. User should now see printer details mentioned along with jobs waiting to be printed as shown below. User should now click on “Print All” button available at bottom right corner of window as shown below. User should now see confirmation message as shown below. User should now click “OK” button as shown above in order to print jobs from Digistrore account directly from any PC attached to printer installed in office environment over Wi-Fi without going through Freshservice server as shown below. Finally user will see a job list which includes all jobs waiting to be printed as shown below:
In this article we discussed how Digistrore24 and Freshservice integration enables businesses of all sizes quickly and easily deploy smart customer service sputions for improved customer experiences across all channels like email, phone, web chat etc..
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