Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
Todoist is an online task management app that helps in organizing & managing tasks and projects for teams and individuals.With Todoist, you'll never forget another task or miss a deadline again.
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Looking for the Todoist Alternatives? Here is the list of top Todoist Alternatives
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Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers upon completion of a task on a project.
Triggers when you add an incomplete task to a project.
Triggers upon creation of every new project.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Creates a new task.
Sends an e-mail to a person, inviting them to use one of your projects.
Deskpro is a desktop application for managing your tasks. It is a free to use application. You can also get the paid version which is about $40 per year, it provides you with more features such as cplaboration, automation and advanced reporting. Deskpro is available on Windows, Mac OSX and Linux.
Todoist is an online task management top. You need to create an account and then get started with the service. They offer a free version where you have access to all of the basic features. The premium version costs $29 per year and you have access to all of the features. The advantage of Todoist over Deskpro is that Deskpro is not web based, so if you want to cplaborate with someone, you will need to transfer your tasks from Deskpro to Todoist. The other advantage of Todoist over Deskpro is that they offer cplaboration features, like shared projects, tasks and comment etc.
If you want to integrate Deskpro and Todoist, you need to first download and install both applications on your computer.
After installation open up both the applications and go to settings in Deskpro. Now click on add new integration button and choose Todoist from the list of integrations. The key here is your email address because it is what links your Todoist account with Deskpro, so make sure you enter the correct email address in Todoist. Now you have linked Deskpro with Todoist. I have created two projects in Todoist, one for my personal tasks and other for my work tasks. Now I can add tasks to these projects from Deskpro by clicking on “Add Task” button, which will open up a new window.
In this new window you can either select a task from your existing ones or create a new task by entering the name of the task and description. Once you have entered the task description and saved it, the task will be added into Todoist as well. If you want to change the due date or priority of a task, you can do this from Deskpro, but if you want to change it after it has been added in Todoist, you will need to edit it in Todoist itself. So even though we have linked both the applications, editing a task in one of the applications will not reflect it in the other application. So far we have seen how to link Deskpro with Todoist and add tasks from Deskpro to Todoist. In this section we will talk about adding tasks from Todoist to Deskpro. This can be done by clicking on Add Project’s tasks button in Todoist. This will open up a new window where you can add tasks by choosing them from your project or create new ones. A task that has been added in Todoist will also be added in Deskpro automatically, but again if you edit the task in Todoist later on, that change will not reflect in Deskpro. So if you want to change some information about a task that has already been added in Deskpro, then you will need to remove it from there and add it again from Todoist.
Benefits of Integration of Deskpro and Todoist:
In case you are using both applications this integration will help you switch back and forth between them without much hassle. For example if I’m working on my laptop then I can add tasks from my work projects to my deskpro, but when I switch back to my desktop I can’t see those tasks anymore because they are only visible in my laptop, so in case I want to do some work on my desktop then I will have to add those tasks again into desk pro or vice versa. If I had not linked them then I would have needed to manually copy and paste those tasks each time or wait till they are synced with their respective servers. This was one of the main reasons for creating this integration as it allows quick switching between the two applications without having to worry about copying all the information again and again.
This integration makes things easier for them because they no longer need to switch between different applications, instead they just need to click on add new task button which will open up a new window where they can add their task details quickly and efficiently without having to switch back and forth between the applications.
This integration helps people who are using both applications regularly as it allows them to keep track of all their tasks at once so they don’t need to switch unnecessarily between different applications which takes up more time than just having one application for tracking their tasks as they can do everything at once and just focus on their work rather than constantly switching between different applications.
Even though we have seen how easy it is to integrate these two applications together but unfortunately it doesn’t allow us to modify any data that has already been added into Deskpro or Todoist respectively. In cases where we need to change something about a task that has already been added into another application then we will need to delete that task from there and add it again through integration feature. Since both these applications are pretty good at what they do it would be nice if they could modify existing data rather than always adding new items every time which requires user invpvement every time they want to change something about an existing item which might take longer time compared to modifying existing data on its own without requiring user intervention every time.
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