Deskpro is a web-based helpdesk software with multiple channel support.
SMS By Connect is our own communication platform that enables you to send SMS/text messages to a group of contacts in one go. This comes in real handy for people who don't have the time to communicate with their team members individually.SMS By Connect Integrations
It's easy to connect Deskpro + SMS By Connect without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Send SMS on specified number(s).
Deskpro is a software that helps you and your company to manage the work of your employees. It is an easy to handle program that helps you to create and organize a schedule for your employees and also assists you in keeping track of their working hours, projects or tasks. The program helps in spving the problems of the companies which are located far away from each other and thus help in working with a team that is spread all over the world.
Deskpro helps in time management for your employees by allowing them to set up work hours. Also, it keeps track of how many hours an employee has worked and the amount of time they have left to work. It keeps track of the contractors and allows you to run reports which show how much money they are making per hour. You can also find out how much money you have spent on your contractors.
It also allows you to keep track of the project progress and gives you an overview of what has been done so far and what is still remaining. The program also has a feature called “Timesheet” where the employees can enter the amount of time they spend on their daily schedules. The program can be used by more than 500 employees at the same time.
SMS By Connect is an application which allows one to send messages to his/her employees through his/her mobile phone and receive responses from his/her employees as well. This application allows an employer to communicate with his/her employees at any time, making it easier for him/her to keep track of their work progress. It also allows an employee to communicate with his/her employer at any time, giving him/her the freedom to choose when he/she wants to send his/her messages.
By integrating Deskpro and SMS By Connect together, both of them will have access to the information that they need about each other. Deskpro will have an updated database of the employees’ contact details and SMS By Connect will be able to transfer all data given by the previous application (i.e. deskpro. into its database. Thus, there is no need for either one of them to ask for it again from the other one. Also, the integration of these two applications will allow an employer to contrp his/her employees using SMS By Connect. If there is a contractor who does not finish his work on time, he/she can be immediately sent a message by SMS By Connect and this will force him/her to finish his work as soon as possible.
The benefits that I expect while integrating Deskpro and SMS By Connect together are as fplows:
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