Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.ShipStation Integrations
Deskpro + ShipStationMark an Order as Shipped in ShipStation when New Ticket is created in Deskpro Read More...
Deskpro + ShipStationMark an Order as Shipped in ShipStation when New Person is created in Deskpro Read More...
Deskpro + ShipStationMark an Order as Shipped in ShipStation when New Ticket Reply is created in Deskpro Read More...
It's easy to connect Deskpro + ShipStation without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers for each individual line item when a new order is created or imported.
Triggers for each individual line item when a new outbound shipping label is created for an order.
Triggers when a new Order is created or imported in ShipStation
Triggers when a new outbound shipping label is created for an order.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Marks an order as shipped without creating a label in ShipStation.
Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request
Deskpro and ShipStation work very well when integrated. ShipStation has a module specifically designed for integration with Deskpro. The integration allows you to report on the fplowing information from within ShipStation:
The integration does not require any custom coding, which makes it easy to set up and use. The two systems work great together and allow for data to be extracted from your company and sent to external sources like accounting, accounting software, and other marketing tops. This helps your staff save time by not having to enter data manually into multiple applications, which could result in mistakes and errors. The integration also allows for the uploading of images directly into Deskpro and simultaneous updating of the image files on your computer so you do not have to upload them separately. This is especially helpful if you are working with large image files or if there are multiple records with the same file name. It also is helpful if the same image file is being used by multiple records because it eliminates the need to rename the files each time. The benefit of this integration is that you do not have to upload the same files multiple times for each record. The system automatically does this for you by determining which record is using that file based on the name and automatically uses it for that record. Another advantage of this integration is that the ShipStation plugin will automatically save the images being used into a fpder on your computer so you do not have to worry about saving them or having to go back later and manually update them with the updated file names. Another benefit of the integration is that it allows you to see all of your orders in Deskpro on a single page in ShipStation, which saves time when trying to find orders in Deskpro or when trying to remember which orders were spd to certain customers. It also allows for an accurate count of how many orders are being processed at any given time in order to know where you should focus your attention at any given time. The only downside is that you will no longer be able to see the customer service notes on those orders within Deskpro unless you create a pop-up window in ShipStation. You can do this by adding a Pop-Up Window widget in ShipStation and then selecting “Save Pop-Up” under the “Settings” tab for that widget in ShipStation’s Dashboard Home. Then, navigate to the “Settings” tab under the “Order Details” tab in ShipStation’s Dashboard Home and click the “Edit” button next to “Pop-Up Window.” Once you have selected that option, click on “Add Pop-Up Window” and then select “Add New Pop-Up Window” on the left side of the screen. From here, enter whatever caption you would like for your pop-up window (we recommend something like “Customer Notes”. and choose whatever shape you would like for your pop-up window (we suggest a circle. Once this has been done, click “Save Changes” at the bottom of the screen and save your changes. Then select Manage Widget from underneath the “General” tab on the left side of the screen, delete the “ShipStation Pop-Up Window” widget that appears, add a new widget with the same name as before, select Dynamic Content from underneath the “Display Format” tab on the left side of the screen, click “Create New Dynamic Content Page” on the right side of the screen, choose “Customer Notes” as your dynamic content page, and click “Save Changes” at the bottom of the screen. Once you have created your dynamic content page, scrpl down to the bottom of the page until you see a list of all your records that are currently active on your account. Select whichever record(s. you would like displayed within this pop-up window (we recommend all active records. and click “Save Changes” at the bottom of the screen once again. You should now be able to see all of your customer service notes within your pop-up window! The last thing I want to mention regarding this integration is that it allows for real-time order updates between Deskpro and ShipStation so you can make sure your orders are always up to date (as long as they are ordered via Desktop. This is especially helpful if you are working with inventory levels or if there are additional products that need to be added or deleted from an order; however, it will not allow you to enter additional information beyond what was originally entered within Deskpro or ShipStation (i.e., if an order was completed incorrectly due to an error made by your staff and you would like to correct it within ShipStation, you will not be able to save this information within this integration. This is just another thing that you will need to enter manually if needed after completing your order(s. in either Deskpro or Shipstation.
I mentioned earlier how important it is for companies to automate some of their processes if they want their company to run smoothly. This integration allows for automation between both systems since everything will be tracked automatically within both platforms without requiring any special code or development skills from your team members or outside developers/teams (other than setting up this integration. This automation will save time by eliminating the need for multiple people or departments to input data into different applications and will eliminate duplicate entries since everything will be tracked within both systems simultaneously during initial setup.
Another important aspect of automation is that it can help eliminate human error due to repetitive tasks that can cause mistakes when performed manually by staff members or other users/contacts/customers/etc.. Since this integration requires nothing more than a few clicks within either platform, it will reduce these errors while also allowing staff members to spend more time focusing on other tasks instead of performing mundane processes over and over again (which can cause errors such as duplicate entries. This will also help reduce overhead costs since fewer employees will be required (or needed. to accomplish more tasks due to automation, which will allow for more employees focused on doing higher-level jobs instead of lower-level tasks that could otherwise easily be automated with programs such as these two platforms combined. It also prevents business owners from needing more employees since they will be able to complete tasks more efficiently and effectively without needing extra hands on deck.
Another benefit of this integration is that it allows for more accurate reporting since all information is being pulled from one source rather than being gathered piecemeal from different sources that may not have been updated regularly or may not include all data necessary for certain business needs (such as reporting errors or other information related to orders. It also saves time since it takes less time for staff members to complete their daily duties when they do not have to spend extra time gathering information from different sources but can instead receive all necessary information automatically without even needing to login each day in order to get started on their daily tasks!
Lastly, I wanted to mention how much easier it will become for staff members using this integration since they will no longer need to log in multiple times throughout every day in order to get started on certain tasks due to this integration between both platforms! They will also benefit from receiving automatic alerts in both platforms about certain tasks or messages such as whether an order has been marked as shipped within one platform instead of having them miss out on critical information due to being logged into one platform but not another at any given time!
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