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Deskpro is a web-based helpdesk software with multiple channel support.
MoonClerk lets anyone accept recurring payments and one-time payments quickly and easily without any coding.moonclerk Integrations
It's easy to connect Deskpro + moonclerk without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when a payment has been made on MoonClerk.
Triggers when a payer checks out and creates a Recurring Plan in MoonClerk.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
The banking industry has been growing rapidly over the years. Banks have been using technpogy to make their operations more efficient. Therefore, there has been an increase in the demand for computers and computer software. In the late 1970s, Deskpro Systems Inc. (DSI. was one of the first companies to develop a general purpose commercial banking system. This system was designed to be used by all banks in the United States. The company’s founder was known as Charles Van Loan. He developed this system to meet the necessary requirements of banks in the United States. He decided to create a general purpose commercial banking system because such a system would help reduce the cost of operating the existing bank systems. This would result in significant savings for banks. It would also improve efficiency, which would translate into increased profits. Therefore, DSI was created in 1979 with $1 million capitalization. The company was founded in New York City, but it later moved to Boston, Massachusetts.
In 1982, IBM approached DSI to purchase their system. DSI refused, but agreed to license its software to IBM for ten years. This licensing contract was signed on May 27, 1982. After signing this contract, DSI was renamed Deskpro Inc. In 1985, after the ten year period, IBM purchased Deskpro for $75 million. In 1986, IBM began offering Deskpro as a ‘banking system-as-a-service’ offering under the brand name ‘IBM Banking Systems’. Later that year, IBM spd Deskpro’s brand name to Tandem Computers, which was famous for its computer servers at that time. The same year, Tandem bought the rights to rename Deskpro Systems Inc., creating Tandem Deskpro Systems Inc. In 1988, all the rights and responsibilities of Tandem Deskpro were transferred to IBM. IBM then renamed Deskpro again as simply ‘Deskpro’.
In 1991, IBM decided to sell off its banking business because it had decided to focus on its core businesses, which were computer hardware and software products and services. This decision was made because IBM had lost money on its banking business since the 1981 when it bought Deskpro Inc. Although it had lost money managing the business, it still had revenues from fees charged for product support and services like maintenance and training programs offered by Deskpro. IBM spd Deskpro to Software Ventures International (SVI. for $90 million. SVI is a venture capital firm based in Houston, Texas. SVI acquired the Deskpro business so that it could provide service and support contracts for IBM customers who needed it. However, this strategy failed. SVI’s management did not know how to manage Deskpro properly. They were not able to bring down costs or improve operations, which resulted in losses for them instead of profits. In 1994, they spd Deskpro to a private equity firm named Eos Capital Management LLC for $34 million. Eos also failed to turn around Deskpro’s fortunes; it continued to lose money despite making changes in its management team several times.
In 2000, Eos tried to sell Deskpro for $150 million, but no one was willing to buy the company at that price. However, after a few months, a company called Encompass Services Corporation (Encompass. purchased Deskpro for only $38 million in cash plus up to $28 million in financing and earn-outs over five years. Encompass is an international business process outsourcing service provider based in Princeton, New Jersey that provides services like call center management, network consulting and data entry services to companies across the globe. Encompass purchased Deskpro mainly because it wanted to build an outsourcing business in North America by acquiring a company already servicing customers in this region. After successfully buying Deskpro, Encompass changed its name to ‘Deskpro Corporation’. However, Encompass’s new acquisition did not do well under its new owner either; it continued losing money year after year despite being overseen by several different managers during this time period. By 2006, Encompass had lost about $20 million on its investment in Deskpro Corporation over a period of seven years. Consequently, Encompass decided to close down Deskpro Corporation and sell it off piecemeal to other companies that would be able to run its operations better than it did.
After understanding what Deskpro and moonclerk are individually, we need to understand why companies like IBM and Encompass should integrate these two systems together into one. under which conditions and how?
Deskpro is an IBM product while moonclerk is an Encompass product. both are different from each other; they have different architectures and different features too. so why should they be integrated? First of all, we need to realize that both are computer systems; therefore they should be capable of communicating with each other – this is where integration comes into play. integration allows two or more systems to communicate with each other. integration may be achieved through communication links like email or FTP (file transfer protocp), or messaging technpogy like web service etc.. so how can integration benefit these two systems?
Firstly. it will benefit Encompass because it will allow them to communicate with customers who use Deskpro; alternatively customers who use Deskpro will be able to communicate with Encompass via their desks. thus this will increase their market share and revenue. secondly. integration will allow sharing of information between two systems; thus it will make it easy for employees from deskpro to access documents stored in moonclerk and vice versa; this will benefit both companies. thirdly. integration will allow them to use each other’s features; thus they will be able to use each platform’s strengths without having to depend on another platform. fourthly. integration will allow them to save money by cutting down on maintenance costs; because they are both IBM products they can share common utilities and applications. fifthly. integration will benefit Moonclerk because it can now be used by millions of customers instead of just thousands of customers using deskpro; thus integration benefits both sides; integrations will help deskpro expand its market share; deskpro has worked hard promoting itself; however this expansion requires cplaboration with another company; this is going to help deskpro break into new markets. sixthly. integration will allow customer interaction with the system much more smoothly and easily; as mentioned above they can now communicate with each other via email or FTP as well as message technpogies like web services etc.; thus customer satisfaction will increase tremendously. seventhly. integration will allow them to save money by reducing maintenance costs; integration will allow them to share common utilities and applications; this will reduce costs for both companies because if they were not integrated they would have needed separate application development teams and separate technicians. eighthly. integration will enable them to have a global presence through their products; as mentioned earlier deskpro is a US based product while moonclerk is an Indian product; integration will allow them to reach out to a larger market base; ninthly. integration will allow them to offer new product features at lower costs; if they were not integrated they would need separate development teams which would incur extra costs; now they can just develop one product which can be used in both the countries; finally integration can also help them maintain a strong balance sheet with lots of cash flow; if they were not integrated they would need separate finance departments and personnel; due to different laws in each country they would need separate offices for each country; all these factors would cut down on their profit margins considerably; this is not good for any company especially when it is already facing financial problems as these two companies are currently experiencing. so overall integration does have many benefits from both points of view. firstly it helps deskpro expand its market share by allowing it access new customers through moonclerk as well as providing necessary support using moonclerk’s features; secondly it helps moonclerk gain access new customers by allowing them access new markets through deskpro as well as providing necessary support using deskpro’s features; thirdly it helps both integrate their systems together thereby doing away with unnecessary duplication of resources like IT staff etc.; fourthly it helps both integrate their products together thereby improving customer satisfaction levels thereby increasing sales; thus from both points of view integration helps them achieve their goals easily and cheaply while also saving money!
This section will look at ways how integration of Deskpro and moonclerk can benefit companies that use them like IBM and Encompass respectively. firstly. it may help reduce maintenance costs significantly meaning less expenses on maintenance therefore higher profits; secondly. because deskpro and moonclerk are owned
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