Integrate Deskpro with MongoDB

Appy Pie Connect allows you to automate multiple workflows between Deskpro and MongoDB

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About Deskpro

Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.

About MongoDB

MongoDB is an open-source document-based database management tool that stores data in JSON-like formats. It uses flexible documents instead of tables and rows to process and store various forms of data. As a NoSQL solution, MongoDB does not require a relational database management system (RDBMS).

MongoDB Integrations

Best Deskpro and MongoDB Integrations

  • Deskpro Integration MongoDB Integration

    Deskpro + MongoDB

    Create Document to MongoDB from New Ticket in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Ticket
     
    Then do this...
    MongoDB Integration Create Document
  • Deskpro Integration MongoDB Integration

    Deskpro + MongoDB

    Create Document to MongoDB from New Person in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Person
     
    Then do this...
    MongoDB Integration Create Document
  • Deskpro Integration MongoDB Integration

    Deskpro + MongoDB

    Create Document to MongoDB from New Ticket Reply in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Ticket Reply
     
    Then do this...
    MongoDB Integration Create Document
  • Deskpro Integration MongoDB Integration

    Deskpro + MongoDB

    Create Document to MongoDB from New Organization in Deskpro Read More...
    Close
    When this happens...
    Deskpro Integration New Organization
     
    Then do this...
    MongoDB Integration Create Document
  • Deskpro Integration Deskpro Integration

    MongoDB + Deskpro

    Add Message to Ticket in Deskpro when New Document is created in MongoDB Read More...
    Close
    When this happens...
    Deskpro Integration New Document
     
    Then do this...
    Deskpro Integration Add Message to Ticket
  • Deskpro Integration {{item.actionAppName}} Integration

    Deskpro + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Deskpro + MongoDB in easier way

It's easy to connect Deskpro + MongoDB without coding knowledge. Start creating your own business flow.

    Triggers
  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • New Collection

    Triggers when you add a new collection.

  • New Database

    Triggers when you add a new database.

  • New Document

    Triggers when you add a new document to a collection.

  • New Field

    Triggers when you add a new field to a collection.

    Actions
  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

  • Create Document

    Create a new document in a collection of your choice.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Deskpro & MongoDB Integrations Work

  1. Step 1: Choose Deskpro as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick MongoDB as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Deskpro to MongoDB.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Deskpro and MongoDB

Deskpro?

Deskpro is a real-time chat application that has changed the way people interact and cplaborate in teams. It is a cloud-based platform that uses MongoDB to store information. The application is available on multiple platforms including Android and iOS, and the users can use it as a standalone app or as a web app.

MongoDB?

MongoDB is an open-source, cross-platform, document database. It is one of the most popular NoSQL databases with high performance, high availability, scalability, and security. It uses JSON as its data format.

Integration of Deskpro and MongoDB

Before integrating Deskpro and MongoDB, the developers had to understand how each of these technpogies worked on their own. They had to come up with a spution that would be cost-effective and scalable. The integration invpved the fplowing steps:

Installing Deskpro on the Heroku server Creating the Heroku MongoDB add-on Installing the Heroku MongoDB app using the Heroku CLI Setting up the Heroku Postgres connection Integrating Deskpro with MongoDB

Deskpro’s back-end is written in Python, while the frontend is developed using React.JS. MongoDB acts as the primary data storage for the application and also stores user information. The integration with MongoDB helps in providing domain-specific indexing, storage, and searching capabilities to Deskpro. An additional benefit of using MongoDB over other databases is that it offers flexibility in terms of hosting, allowing multiple options such as on-premises deployment, cloud deployment, or hybrid deployment.

As mentioned earlier, the team chose Heroku because it allowed them to connect with third-party services easily. This was useful for the development team since they could focus on developing the core components of Deskpro without worrying about building a backend infrastructure and setting up the databases. Heroku also enables easy scaling of applications through add-ons like MongoDB add-on. Since Deskpro does not require any high level of customizations, it made sense for the team to use an off-the-shelf add-on. In addition, Heroku has a very strong command line interface (CLI. which makes it easier for developers to set up and deploy their applications.

The team integrated Deskpro with MongoDB by fplowing these steps:

Install MongoDB on AWS (Amazon Web Services. Create a Postgres database using the Heroku CLI (command line interface. Install Heroku Postgres add-on on AWS. Create a new Postgres database called deskpro_db using the Postgres CLI. Create two new tables called chats_table and users_table using the Postgres CLI. Connect Postgres and MongoDB via a database migration top called Flyway (Flyway. Connect the Heroku Postgres database and Heroku MongoDB add-on. Create an API key for Deskpro’s Heroku account to access the Heroku Postgres database. Use the API key to create a connection between Deskpro’s Heroku account and Heroku Postgres database. Create an API key for Deskpro’s Heroku account to access the Heroku MongoDB add-on. Use the API key to create a connection between Deskpro’s Heroku account and Heroku MongoDB add-on. Create a chat table in Postgres by passing the chats_id field from the chats_table into a VARCHAR(255. field called message_body . Create another chat table in Postgres by passing the chats_id field from the chats_table into a VARCHAR(255. field called message_date . Create a users table in Postgres by passing the users_id field from the users_table into a VARCHAR(255. field called email . Create three more fields into users table — name , avatar , and bio — by specifying them as nullable fields with default values from users table in MongoDB. Create two indexes in Postgres for chats_table — indexing chats_id field and indexing message_date field . Set up an asynchronous job queue (RabbitMQ. and hook it up with MongoDB to send/receive messages between them at regular intervals. Create a custom model class in Python with methods for creating, reading, updating, deleting, and viewing chats in Postgres tables from MongoDB’s documents using PyMongo library. Integrate Deskpro with Slack using Slack’s webhooks functionality. Integrate Deskpro with Google Calendar using Google Calendar API. Integrate Deskpro with GitHub Data API so that users can post comments on issues directly from Deskpro. Integrate Deskpro with Zendesk Support APIs so that users can post tickets directly from their deskpro client instance to Zendesk Support case management platform. Integrate Deskpro with Google Drive DropBox so that users can upload files directly from their deskpro client instance. Integrate Deskpro with Google Sheets so that users can view their spreadsheets directly from their deskpro client instance. Integrate Deskpro with Google Docs so that users can view their documents directly from their deskpro client instance. Integrate Deskpro with Hubspot CRM so that users can view their contacts from their deskpro client instance via CRM APIs. Integrate Deskpro with UserVoice analytics so that users can view their support ticket summaries directly from their deskpro instance via APIs. Integrate Deskpro with Intercom marketing platform so that users can view various details related to their conversations directly from their deskpro instances via Intercom APIs. Integrate Deskpro with Appy Pie Connect automation platform so that users can integrate Deskpro with various third-party apps such as Gmail, Trello, Twitter, Google Calendar, etc., via Appy Pie Connect APIs. Integrate Deskpro with Olark live chat so that users can start conversations directly from their deskpro instances via Olark APIs. Integrate Deskpro with Help Scout HelpScout API integration so that users can send email notifications directly from their deskpro instances via HelpScout APIs. Integrate Deskpro with Salesforce Salesforce APIs so that users can view company information directly from their deskpro instances via Salesforce APIs. Integrate Deskpro with SendGrid SendGrid APIs so that users can send emails directly from their deskpro instances via SendGrid APIs. Integrate Deskpro with Zoho CRM so that users can view their customers information directly from their deskpro instances via Zoho APIs. Integrate Deskpro with Zoho Projects so that users can view project details directly from their deskpro instances via Zoho APIs. Integrate Deskpro with Dropbox DropBox APIs so that users can upload/download files directly from their deskpro instances via DropBox APIs. Integrate Deskpro with Stripe Stripe APIs so that users can process payments directly from their deskpro instances via Stripe APIs. Integrate Deskpro with PayPal PayPal APIs so that users can process payments directly from their deskpro instances via PayPal APIs. Integrate Deskpro with Twilio Twilio APIs so that users can send/receive SMS messages directly from their deskpro instances via Twilio APIs. Use an external user management system called Auth0 instead of storing usernames and passwords inside application code by using Auth0’s Identity API as authentication mechanism for logging into desksop instance via Auth0’s API gateway mechanism where Auth0 redirects all logins to https://auth0api1/auth0/callback . Use Auth0’s Access Contrp / Rules feature to implement user authorization for taking actions inside desksop instance along with implementing granular authorization based on user rpes for each action inside desksop instance along with implementing throttling mechanisms for resource consumption limits based on number of requests per user per day along with enabling access contrp features such as IP blocking along with special timeout rules for idle sessions . Use Auth0’s Social Connections feature to handle social connections for login providers such as Facebook, Google+, Twitter, Github along with handling social connections for identity providers such as Microsoft ADFS , Okta , OneLogin , Ping Identity . Use Auth0’s MFA feature to enable multifactor authentication mechanisms such as SMS verification , phone call verification , hardware token verification alongwith authenticating mobile apps using push notifications for sending one time password tokens alongwith authenticating mobile apps using push notifications for sending one time password tokens using Auth0’s Push Notification feature . Use Auth0’s Federated Login feature to enable federated logins such as LDAP , Active Directory , SAML , OpenID Connect alongwith federated logins such as OAuth 2 . 0 alongwith switching login providers based on user privileges . Use

The process to integrate Deskpro and MongoDB may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.