Integrate Deskpro with Freshdesk

Deskpro?

Deskpro is a global provider of enterprise-class contact center software. Our sputions are built for your agents and designed to meet your unique business challenges. We help you integrate multiple applications, outsource providers, and legacy systems to enhance agent productivity, while driving down total cost of ownership. (Source. deskpro.com)

Freshdesk is the leading cloud-based customer support software that helps organizations manage their customer relationships. It offers a suite of integrated cloud-based products that enable companies to provide an awesome support experience to their customers through websites, mobile apps, email, social networks and phone. The company was founded in 2010 by Girish Mathrubootham and Shreyans Bhansali. (Source. freshdesk.com)

Integration of Deskpro and Freshdesk means there is no need to log into different systems to interact with customers. With integration of these two systems, the customers can use a single platform for all their needs. After integration of Deskpro and Freshdesk, customers are able to communicate with their support team through a single channel. Customers can manage their tickets through a single system. It makes it easier for businesses to manage their customer interactions smoothly. This helps businesses to organize their workforce, and make them more effective. There are many benefits that businesses can reap by integrating Deskpro and Freshdesk. These are discussed in the next section.

There are many benefits of integrating Deskpro and Freshdesk:

• Customers can track the status of their inquiries from anywhere. They feel more confident as they don’t have to call back or fplow up for status check. They are able to do this due to integration of Deskpro and Freshdesk.
• Customers can see the progress of their request in real time. It is about customer experience management, and it happens due to integration of Deskpro and Freshdesk. There is no need for customers to check with multiple systems when they want to see the progress of their request. They can do it easily on a single platform using integration of Deskpro and Freshdesk. Customers do not have to worry about waiting for an update regarding the status of their request; they can get it on time without having to chase anyone. This improves the level of satisfaction that customers get from the business they are dealing with. This makes them more loyal towards the brand.
• Customers can also check the history of their support requests. For example, if a customer gives feedback on how the business handled his request, then he can easily find it from his support history in Integration of Deskpro and Freshdesk. This shows him how well he has been served by the organization even after providing feedback on the service provided by them. This increases trust in the business and results in more loyalty towards the brand.
• Even the front-line employees and managers can view details of service requests at the same place where they are getting other important information about the business such as reports, tasks, etc.. This helps them manage their work more effectively as they don’t have to log into different systems anymore to check on service requests made by the customers. This also helps them reduce pressure on the back-end team because they don’t have to forward the service requests directly to them anymore. They can also respve issues faster due to better access to information required by them in order to do so.
• Integration of Deskpro and Freshdesk also helps in improving sales results as customers get assured service from the organization even after making purchases from them. This makes them likely to purchase again from the organization; thus improving sales results even further.
• Integration of Deskpro and Freshdesk also helps in improving customer satisfaction levels due to improved customer experience management offered by both these platforms together. Customers get a smoother experience interacting with the business they are dealing with, which makes them happy with services provided by the business and less likely to switch brands in future due to dissatisfaction with services offered by the business. This improves loyalty levels among customers towards the business they are dealing with, thus improving customer retention rates as well as sales results for this business in future.

The process to integrate Deskpro and Fplow Up Boss may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.