Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
Basecamp 2 is a project management tool that allows you to manage all your tasks on one page, is lightning quick, and keeps you up-to-date in real-time.
It's easy to connect Deskpro + Basecamp 2 without coding knowledge. Start creating your own business flow.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Triggers when anything across any project happens. Use a filter step with this!
Triggers when something happens inside of Basecamp project. This trigger will give you a brief overview of the event that happened.
Triggers when a new event is added to a calendar.
Triggers when a new file is added to a project.
Triggers when a new person is available in the account.
Triggers when a new project is created.
Triggers when a new text document is added to a project.
Triggers when a new todo is added to a todo list.
Triggers when a new todo list is added.
Triggers when a new topic is added (A new message is a topic, and the first comment on Calendar Events, Uploads, and Todos are topics).
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Deskpro is a virtual office suite for Mac OS X. It integrates several applications and services to provide an integrated, easy to use platform for your daily work activities such as email, calendar, contacts, tasks, chat, online storage and more.
Basecamp is a project management application which helps you organize projects, assign tasks, communicate with team members and clients in one place, and track progress. You can create different projects and invite people to them. People can join the projects by accepting the invitation or creating their own projects.
Integration of Deskpro and Basecamp 2
Deskpro includes some modules that are similar to Basecamp 2 such as Calendar and Tasks. Both Deskpro and Basecamp 2 have their own user interface which works independently. The only thing they share is the integration of the online storage service Dropbox. So if you want to store your files on Dropbox, you need to install it first. Then you can access Dropbox from both applications. If you want to sync data between Deskpro and Basecamp 2, then you can enable the Sync function to do this automatically.
Benefits of Integration of Deskpro and Basecamp 2
Integration of Deskpro and Basecamp 2 provides many benefits for users. First of all, it saves time as you need not log into different applications to get information. Instead, you can use Deskpro and Basecamp 2 to get the same information in just one application. Secondly, it saves money since you will not have to purchase separate applications to use separate software. Thirdly, it gives you more flexibility because you can use either of the two applications. For example, if you prefer using Deskpro over Basecamp 2 as your project management software, then you can continue using Deskpro as your project management software while keeping the scheduled times for each task in Basecamp 2.
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