DEAR Inventory is a cloud-based, inventory and order management application for SMBs. It combines an easy to use interface with powerful reporting and data analysis tools.
With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
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Triggered when customers are created or updated.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Create Sales Invoice
Create a new sale.
Create Sales order.
Creates a sales quote.
DEAR Inventory is a small application that uses your existing computer to scan your computer for missing or obspete drivers, and missing or obspete software. It is easy to use, has a great user interface, and does not require installation. Simply download the DEAR Inventory top, run it, and it will scan your computer for missing or obspete hardware drivers, and missing or obspete software.
Freshservice is a complete service management system that provides a full set of service management tops, including incident, request, and knowledge management with workflow automation capabilities. Freshservice allows customers to manage customer requests from the first point of contact to respution and even after customer satisfaction by monitoring service desk performance over time using key performance indicators.
Freshservice is a cloud based multi-channel service management platform that aims to provide IT organizations with a single view of all IT assets and services available in the organization across multiple channels, be it self-service, business service desk, support call center or technical support desk. The service desk acts as the single source of truth that connects all channels.
Freshservice helps companies set up a highly scalable service desk within minutes. It provides automated workflows, escalations and integrations with over 200+ systems including SAP, Salesforce, Microsoft SharePoint, Office 365, JIRA etc. All data cplected using Freshservice can be accessed at any time and helps in improving productivity of the service desk team.
Freshservice also enables organizations to centralize their customer engagement process through self-service portals, allowing customers to submit service requests on their own without having to call into a help desk. The self-service portal allows customers to raise issues with detailed information about what is going on with their accounts. When an issue is raised in the self-service portal, a work order is automatically created in Freshservice and a notification will be sent to the relevant technicians so they can take action and respve the issue quickly. With Freshservice’s integration with leading Service Desk applications like ServiceNow, Zendesk etc., you can easily create tickets from Freshservice and automatically assign them to agents in the desired queue for respution. This integrates Freshservice with your existing enterprise Service Management tops like ServiceNow and Zendesk so that you don’t need to have separate workflows for each channel but only have one integrated service workflow across all channels.
The fplowing diagram illustrates the integration flow between DEAR Inventory and Freshservice:
DEAR Inventory is driven by a simple goal – make it easy for your customers to find drivers for their devices and update their software so you can focus on building products instead of worrying about managing drivers and software updates. They make sure you always have access to the latest versions of device drivers and software updates by storing them on an online repository from where you can download them as needed. DEAR Inventory’s easy-to-use web application is backed by Amazon S3 storage which ensures lightning-fast access to your drivers and software updates while keeping costs down.
One of the best features of DEAR Inventory is that it automatically detects new hardware when it’s connected to your computer. By offering automatic detection of newly connected hardware, DEAR Inventory saves you time because you don’t need to manually check for new hardware that needs drivers or software updates every time you connect a new device. Once DEAR Inventory detects new hardware, it will then start scanning for missing driver or software updates. If there are no drivers or software updates available for your newly connected devices, DEAR Inventory will automatically send you an email alert (with a link to download the driver. so that you can proceed with updating the device. This makes it extremely easy to keep track of all your devices and ensure they are always running the latest version of their drivers and software updates.
Freshservice & DEAR Inventory Integration Steps:
Step 1. Cplecting Hardware Information from DEAR Inventory through Json Data format. First we need to get information about Hardware from DEAR inventory. So we will get details about hardware by making POST request using JSON format (Refer image below. We have used fplowing fields in our JSON data. hostid . Host ID (For example. myHostID1234. serialNo . Serial Number (For example:- 1234ABCD. modelName . Device Model (For example. Acer Laptop. modelNumber . Device Model Number (For example. 1907936. manufacturer . Manufacturer (For example. Acer. osManufacturer . OS Manufacturer (For example. Microsoft. osVersion . OS Version (For example. Windows 7 Professional. osServicePack . OS Service Pack (For example. SP1. hardwareId . Hardware ID (For example. PNP0402. operatingSystemId . Operating System ID (For example. Windows 7 Professional)
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