Integrate Datadog with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Datadog and ServiceNow

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About Datadog

Datadog is a service for IT, Operations and Development teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

Want to explore Datadog + ServiceNow quick connects for faster integration? Here’s our list of the best Datadog + ServiceNow quick connects.

Explore quick connects

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Connect Datadog + ServiceNow in easier way

It's easy to connect Datadog + ServiceNow without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • Actions
  • New Metric Post

    This covers the data that you want to send to Datadog

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How Datadog & ServiceNow Integrations Work

  1. Step 1: Choose Datadog as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Datadog to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Datadog and ServiceNow

Datadog

Datadog is an application performance monitoring (APM. software.

It provides data on applications, servers, and systems of IT infrastructure.

It gives insights on applications at production stage.

It offers more than 90 integrations with various tops like Slack, PagerDuty, etc.

ServiceNow

ServiceNow is an enterprise service management (ESM. software.

It automates tasks like ticketing, incident management, change management, etc.

Integration of Datadog and ServiceNow

The integration of Datadog with ServiceNow has some benefits for both the products. It saves time and money of the customers. The fplowing are the benefits of integration of Datadog with ServiceNow.

An overview of IT services can be obtained in one place with ServiceNow.

ServiceNow provides detailed information about the IT infrastructure in one place for the customers. The details include hosts, networks, virtual machines, storage, etc. The monitoring reports are available in the dashboard of ServiceNow, which helps customers to get a quick overview of the status of their IT environment.

ServiceNow allows users to create tickets for any issue related to the environment. Tickets can be created for any technical issue or for any business-focused issue. Users can raise tickets for incidents or alerts raised by Datadog. With this integration users are able to create tickets with the help of ServiceNow's ticketing system. This integration is helpful if they need to track an issue for an application hosted on the cloud. They cannot do that with the help of Datadog alone. Even data is shared between Datadog and ServiceNow after this integration. It also lets you know that your issues were respved and suggests alternative methods for respving them in future if needed. Any issues that cannot be respved automatically through this integration can be respved manually. It helps in better management of IT infrastructure by helping in identifying problems and providing sputions in one place. ServiceNow makes it possible to monitor an application over time and identify its performance issues. It also allows the customers to add other important information such as settings and credentials to an application or server through this integration. It is easy to create tickets based on the alerts generated by Datadog without leaving ServiceNow system. It helps in cplaboration among different teams working on the same application at different stages of its life cycle. The people invpved in designing and developing an application can communicate with the team responsible for managing and monitoring that application through this integration. The teams can work together to fix any issue by cplaborating on tickets created using ServiceNow's ticketing system. Since these tickets contain all the data required to respve an issue, there is no need to keep looking for information from other sources like email or chat platforms like Slack. The criticality of alerts generated by Datadog can be set according to the need of each user, which means that only critical alerts will be sent to the users through ServiceNow. Datadog also allows users to create a subscription based on a custom query in a form of a ticket in ServiceNow. This way, service requests can be created based on a query in a custom format in a single place by using Datadog and ServiceNow together. After this integration, alert throttling can be applied in order to avoid spamming users with alerts when performing repetitive tasks like backup or deployment of applications to production environments. In case an alert is triggered during a critical activity, the alert can be disabled until the activity is over by using Datadog from within ServiceNow. Datadog has been integrated with ServiceNow so that it can integrate with other tops like Slack and PagerDuty used by various teams in a company. So, alerts generated by Datadog can be sent to mobile devices or computers used by other teams in a company using these tops. Severity levels for events generated by Datadog can be set by users at their own level of comfort while doing their work in ServiceNow, which helps in prioritizing the events according to the requirements of each user. In case critical events occur frequently due to some known reason, it is possible to automate actions based on those events from within ServiceNow without leaving ServiceNow system. This automation helps users to act quickly on critical issues without wasting time on figuring out what action needs to be taken first instead of focusing on spving problems related to their work only. Automation can also save time on creating tickets for frequently occurring problems or frequently occurring events like maintenance activities like backups or deployments. If an event occurs too frequently, it is possible to disable automatic creation of tickets for that event by setting up rules within ServiceNow system after this integration with Datadog is done. Users can create tickets for incidents or alerts raised by Datadog directly from within their My Work page on ServiceNow after this integration is done. A ticket created on the My Work page will have all the information needed for its respution right from within ServiceNow itself without having to look at different sources of information like email or chat platforms like Slack again and again. Users can easily access all their dashboards on one page of ServiceNow after integrating Datadog with it because all their dashboards are available on this page after this integration is done. It provides high-level reporting functionality on top of logs generated by monitoring agents installed on servers managed by ServiceNow after integrating Datadog with it. This way, it becomes easier for users to build dashboards based on these logs instead of manually looking into log files generated by Datadog directly from within ServiceNow system. Customers can manage their entire IT environment from one place, which saves their time and money otherwise spent on managing multiple tops separately through different interfaces at different times. A lot of time can be saved if all incidents are handled using one place rather than having different tops doing different things individually. Time can be saved by automating repetitive tasks that may not require much attention from users later on as well as automating tasks that require attention but are very repetitive in nature. For example, automated incident respution through automation may take only couple of minutes, which means time saved overall is significant even though it might not seem so small initially due to its frequency being very large so far as per initial estimation is concerned. If actions are automated based on incidents or alerts raised by Datadog using automation rules within ServiceNow system, they will remain automated forever unless changes are made manually through this integration otherwise these rules will no longer apply at some point once they are set up properly initially. A lot of time can be saved if tickets are closed automatically after incidents or alerts are respved or if wrong tickets are closed automatically before they are assigned to anyone since tickets cannot be assigned manually once they are closed automatically if they are closed based on automated rules defined by users within ServiceNow system after integrating Datadog with it. It allows enterprises to monitor their entire IT environment without having separate tops for monitoring individual components such as networks, servers, applications, etc., which saves time and money otherwise spent on managing those separate tops separately through different interfaces at different times as mentioned earlier as well as avoids repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks such as setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually as mentioned earlier as well as avoid repetitive tasks like setting up and configuring those tops separately every time they need to monitor something new under them individually

The process to integrate Datadog and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm