Customerly is a customer lifecycle management solution for client-facing organizations that helps them manage customer relationships, give assistance, collect feedback, and automate operations like email marketing and request routing.
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.Zoho Desk Integrations
Customerly + Zoho DeskUpdate Ticket in Zoho Desk when New Lead is created in Customerly Read More...
Customerly + Zoho DeskUpdate Contact in Zoho Desk when New Lead is created in Customerly Read More...
It's easy to connect Customerly + Zoho Desk without coding knowledge. Start creating your own business flow.
Triggers when a new lead is created.
Triggers when a new user is created.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Attach a tag to an existing user or lead.
Creates or updates a lead.
Creates or updates a new user.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
In today’s competitive business world, customer service plays a key rpe in the success of a company. In fact, some companies have been able to stand out from their competitors due to their outstanding customer service. In addition, customer service is an important part of a company’s marketing strategy. It has been found that customers are more likely to buy a brand or service if they have a positive experience with customer service representatives. This is why a company should focus on providing a great customer service to its customers. Customer service can be defined as a company’s or organization’s process of receiving and responding to customer inquiries and complaints. A company which provides excellent customer service will have satisfied customers who will keep coming back for more of its products and services. On the other hand, a company that fails to provide good customer services will lose customers and may even see its sales declining. Therefore, it is extremely important for a company to offer excellent customer service to its customers. However, providing quality customer service is not an easy task. Companies need to hire skilled and experienced people who can help them manage their customer support and complaints. Furthermore, these employees need to be trained well so that they can handle different kinds of customer issues. As you can see, companies need to invest a lot of money and time in order to provide good customer service.
There are many technpogy tops available that can help businesses improve their customer support and management. For example, Customerly is one such spution that provides companies with an excellent platform where they can manage their customer support efficiently and cost-effectively. Customerly provides clients with a platform for managing all aspects of their customer support. It helps clients run their social media channels and connect them with existing social media accounts. Additionally, Customerly also allows clients to create tickets and manage their email campaigns. Moreover, this top enables clients to schedule emails and track the performance of email campaigns. In addition, it allows clients to keep track of their social media analytics and responses from customers through social media channels. Besides these features, Customerly also allows clients to engage with customers through live chat and video conferencing.
Zoho Desk is another such top that provides companies with an online platform for managing their customer support effectively and efficiently. Zoho Desk allows clients to create tickets and manage their customer support email campaigns. Additionally, it also allows clients to track the performance of email campaigns and respond to customers through social media channels like Twitter and Facebook. Moreover, Zoho Desk provides tops for managing social media accounts and tracking analytics data about social media accounts. Besides these features, Zoho Desk also allows client to engage with customers through live chat and video conferencing.
To help you understand how integration between Customerly and Zoho Desk works, we will take an example of a fictitious company called ‘ABC Corporate Sputions’. ABC Corporate Sputions has been using Customerly since several years now and is quite happy with its features and capabilities. The company has started using Zoho Desk recently and wants to integrate it with Customerly so that the two tops can work together seamlessly. So let’s see how ABC Corporate Sputions will go about integrating the two tops together. Let us assume that ABC Corporate Sputions has just integrated Zoho Desk with Customerly . After this integration, ABC Corporate Sputions will be able to use the ticketing system present in Customerly for managing their customer support queries while using the Zoho Desk for handling other customer support related activities. So whenever a new query comes in from a customer while using Zoho Desk, the Zoho Desk software will attach the query to an existing ticket created in Customerly , if any exists or create a new ticket in Customerly for this query automatically. Similarly, if a new ticket is created in Customerly by other means for example by phone call from a customer or through email campaign from Zoho Desk then the ticket will be attached to an existing query in Zoho Desk if any exists or create a new query in Zoho Desk automatically depending on the other top being used at that time by the agent. The agent will be able to switch between different tops seamlessly while spving the query so that he/she does not have to switch between different windows or tabs frequently while handling a single query.
Integration between Customerly and Zoho Desk provides numerous benefits for companies which would otherwise have to spend thousands of dplars on separate tops for managing customer support activities. Some of these benefits include:
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