Customerly + ServiceNow Integrations

Customerly is a cloud-based platform that helps businesses focus on their customers by building deep customer relationships. It cplects data from your online, offline, and social media activities, analyzes it, and sends you actionable insights. Customerly helps you better understand your customers, individualize your interactions with them, and deliver experiences that are always in line with their needs. Services are available anytime, anywhere, on any device.

ServiceNow is an IT Service Management ( ITSM . software company founded in 2004. Its headquarters are located in Santa Clara, California, United States. ServiceNow provides a cloud computing platform for managing IT service management processes. The company also offers professional services to help clients plan and implement their ITSM strategies. As of December 2016, the company has over 1,000 customers worldwide including American Airlines, Facebook, Harvard University, KPMG, Target Corporation, UBS Bank and Vodafone.

Through the integration of ServiceNow and Customerly , companies can easily send one single message that will be well received by customers. As both platforms allow organizations to connect with customers in real time, they support quick responses to issues and requests in order to build positive relationships with customers. With this integration, companies can be sure that customers receive the information they need in the right format in the right channel. This will make customers feel well taken care of. On the other hand, customers who feel good about receiving well-received messages are more likely to return to the company in the future. For example, when customers receive customized information via email or SMS, they can be convinced that they are being treated differently than other customers. Therefore, they will choose this company over competitors’ because they feel appreciated.

With the integration of ServiceNow and Customerly , companies can reduce costs for interacting with customers. Because both platforms provide efficient interactions with customers, companies can save money by not having to hire additional human resources. Moreover, because companies can use these two platforms for efficient interactions with customers, they can avoid negative feedbacks and bad reviews. Thus, companies will therefore only get good reviews because of their efficient interactions with customers. In addition to reducing costs for interacting with customers and avoiding bad reviews, companies can also reduce costs for handling complaints from their customers. In order to do so, they can turn complaints into opportunities by using them as feedback to improve products and services. Customers will be satisfied because their complaints have been respved immediately while companies will benefit from receiving feedback from their customers in order to improve products and services.

Overall, the integration of ServiceNow and Customerly allows companies to build a better relationship with their customers through efficient interactions with each other. Therefore, these two platforms facilitate a positive customer experience that will help companies win over customers from competitors’ hands.

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