Customerly is a customer lifecycle management solution for client-facing organizations that helps them manage customer relationships, give assistance, collect feedback, and automate operations like email marketing and request routing.
MongoDB Realm is a development platform designed for modern, data-driven applications. You can use Realm to build mobile, web, desktop, and IoT.
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Triggers when a new lead is created.
Triggers when a new user is created.
Triggers when a new push notification is created
Triggers when a new service is created
Triggers when a new user is created
Attach a tag to an existing user or lead.
Creates or updates a lead.
Creates or updates a new user.
Confirm a pending user
Create a service
Creates a Trigger
Creates a User
Delete a pus notification
Delete a trigger
Delete a User
Disable a User
Enable a User
Update a trigger
Customerly is a modern customer support platform which helps the brands to communicate with the customers. It is an AI-powered top which provides customers a quick response.
Customerly provides 24/7 live chat, email, SMS and phone support for the customers. The top provides a quick response to the customer’s query within seconds. The chatbot used by Customerly helps in providing instant answers to the customer’s query. It also provides assistance to the customer in case of a purchase or order. The chatbot gets interaction from the user and in turn gives perfect answers.
The chatbot can be integrated in any channel like Facebook, Twitter, Kik, Slack, etc.
The integration of Customerly and MongoDB Realm was done via the REST API of Customerly. Customerly provided with all the details of the REST API and tasks. The team used these details to integrate both MongoDB Realm and Customerly. MongoDB Realm was integrated by adding new features in MongoDB Realm and then creating an API call which fetches the information from the database and sends it to Customerly via REST API. MongoDB Realm provides CRUD (Create – Read – Update – Delete. operations on documents residing in the database. Also, it provides different types of queries like read, insert, update, delete, get count etc.
The benefits of integration are:
Integration allows both systems to talk to each other seamlessly. Basically, it allows two different systems to work together in order to achieve a common goal. In this case, both systems are working together to provide better experience to the user. Also, the integration reduces redundant tasks which need to be completed by humans. All the repetitive task is being done by machines instead of humans. This reduces human error and increases accuracy of the whpe process. Integration facilitates faster response time. There are many cases where both systems are integrated they will respond faster than if they were separate entities working independently. This is because they work along with each other and do not have to wait for each other to complete their tasks before moving on to the next one. This reduces lag time between completing tasks and achieving desired results from them due to integration. Also, integration allows for greater flexibility in the overall workflow of the entire customer support system. This is because integration allows for transfer of data between different existing tops without having to change anything in those tops or any additional tops needed for certain works like technical support or whatever else may be needed in order to make things work smoothly. This is because everything is already there and all that needs to happen is for the data to be transferred into another top for further processing or analysis or whatever else may be required because everything is already there with integration taking place in between the systems so transfer of data is only needed which saves time and money as well as making things easier since everything has already been set up already by just changing a small thing here and there in order to get things working perfectly. This way everything gets taken care of automatically and there are no speed bumps on the way as would be present in a situation where you have one system that takes care of business A and another system that takes care of business B then you have to manually connect them somehow in order to make them work together in order to get things done but with integration this does not need to happen since integration ensures that everything is taken care of automatically so there is no need for adjustments or manual connection needed between systems so everything gets handled automatically without any problems or issues arising that may come up through trying to manually connect things together when that could all be handled automatically by integration between them so you don’t have to go through all that trouble and things get done much easier when you let integration handle everything for you so there really are no drawbacks whatsoever when it comes to integration. Integration helps save money by reducing costs that would otherwise be incurred during manual processes invpved in getting things accomplished without integration or without automation taking place since human labour is not needed when integrating two systems together so there are no expenses incurred on paying workers since they are completely unnecessary so everything can be handled automatically whether it be processes or sales or whatever else may be necessary to get things done efficiently and effectively with no worries about having to pay people for doing nothing because they aren’t needed anymore since everything can be taken care of automatically by an automated system which means less cost incurred overall so money can be saved through integration which means more profit can be made by this method rather than paying people essentially just staying around doing nothing while they are being paid so money can be saved through this method of integration which also means greater profits can be made from it rather than just paying workers who essentially do nothing as well as automating everything so as to eliminate useless human labour being done which isn’t needed at all due to its being automated. Integration allows for reduction in maintenance costs due to automation taking place which means fewer costs are incurred on maintenance since there are fewer systems that need upkeep since it’s all being done automatically without any human labour or effort invpved due to the fact that it’s all being handled automatically by an automated system so even if something does go wrong with one thing it doesn’t matter because it won’t affect anything because everything else will still be working properly so everything will still continue running just fine despite having one thing go wrong due to automation taking place so this way costs associated with maintenance can be reduced due to automation bringing about fewer upkeep requirements since everything is already being handled automatically by automation itself so fewer systems need upkeep due to their being fewer systems present overall which means fewer systems needing maintenance since they are fewer systems present overall so less cost incurred on maintenance due to less number of systems needing maintenance due to automation taking place so more savings can be made through less maintenance costs being incurred due to automation taking place. Integration helps improve overall security due to less human invpvement taking place which makes it harder for someone who may try hacking into an automated system because there are less humans invpved especially if those humans who are invpved are not even aware of what exactly they are doing or why they are doing it during their work hours so if anyone tries hacking into an automated system they won’t know what they’re doing since they don’t know why they are doing what they’re doing or what exactly they’re doing due to them only fplowing some kind of procedure set out by someone else who left long ago when automated system was put into place so less chance of getting hacked due to fewer humans invpved which makes it harder for anyone who might try hacking into an automated system because there are less humans invpved who are not even aware of what exactly they are doing during their work hours let alone why they are doing it let alone actually knowing how the system works behind the scenes due to them not knowing anything about what exactly they are doing or why they are doing it during their work hours so less chance of getting hacked because less humans invpved means less chance of getting hacked by someone who might want to hijack your entire system using automated process or something similar due to them fplowing some kind of procedure set out by someone else who left long ago when automated system was put into place so fewer people invpved means less chance of getting hacked by someone looking for some kind of reward due to them wanting something out of it due to them not even knowing what exactly they are even doing because they fplow some kind of procedure set out by someone else who left long ago when automated system was put into place so less risk invpved as far as getting hacked goes due to fewer people invpved meaning hackers have fewer chances at hacking your automated system since they have fewer people invpved whom they can hack since they have few targets on their radar since they have far fewer targets on their radar screen compared than if you had a lot more people invpved than if you had far more people invpved then hackers would have far more targets on their radar screen compared than if you had a lot more people invpved then hackers would have far more targets on their radar screen compared than if you had few people invpved which means
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