Constant Contact + Freshdesk Integrations

Constant Contact is a customer relationship management software that helps you get noticed, build relationships, and sell more stuff. It is the world’s largest email marketing provider for small businesses. Constant Contact has more than 1 million small business users in the U.S.

Freshdesk is an online customer support top which allows companies to manage support tickets, organize conversations, provide customer service, etc. Freshdesk has more than 100,000 customers across 150 countries.

Integration of Constant Contact and Freshdesk:

If we use Freshdesk as a customer support platform and Constant Contact as a customer relationship management top, then we can easily integrate both the tops and create a better experience for our customers.

We can connect both the services to our website and can sync emails from Constant Contact with Freshdesk so that we can see the entire history of the conversation between our customer and our support team. This way we can easily track all the conversations as well as the complaints of our customers as well as the status of those complaints on Freshdesk itself.

Let’s take an example. Let’s say we have two customers – Customer A and Customer B – who register with us using Constant Contact and Freshdesk respectively. Now we receive an email from Customer A and we assign it to a specific agent and start working on it with them. As soon as the agent finishes the task assigned to them, they can close the ticket on Freshdesk with one click instead of having to go through multiple steps like creating a new ticket, adding the information about what was done with the ticket, etc.

Benefits of Integration of Constant Contact and Freshdesk:

We can send emails on behalf of our customers using Constant Contact but what if we have some other type of communication that we need to do? We can do that using Freshdesk as well because it provides a good number of channels to communicate with our customers. It allows us to send an email, SMS, or even a phone call to our customers if required.

In addition to this, we can use Freshdesk as a customer support platform as well. We can use some of its features to manage support tickets as well as handle some other client-related tasks as well. In this way, we can save a lot of money by not having to hire a separate team for our customer support department or decide on a third party spution to handle our customer support issues.

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