Constant Contact is an email marketing application that lets you create effective email marketing and other online marketing campaigns to meet your business goals.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Constant Contact + FreshdeskCreate Contact to Freshdesk from New Contact in Constant Contact Read More...
Constant Contact + FreshdeskCreate Ticket to Freshdesk from New Contact in Constant Contact Read More...
Constant Contact + FreshdeskCreate Contact to Freshdesk from New list in Constant Contact Read More...
Constant Contact + FreshdeskCreate Ticket to Freshdesk from New list in Constant Contact Read More...
Constant Contact + FreshdeskCreate Contact to Freshdesk from New Email Open in Constant Contact Read More...
It's easy to connect Constant Contact + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new contact is created.
Triggers when a recipient open an email for specified campaign.
Triggers when a new list is created.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a contact
Creates a new contact and updates an existing contact.
Delete a contact.
Updates a contact.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Constant Contact is a customer relationship management software that helps you get noticed, build relationships, and sell more stuff. It is the world’s largest email marketing provider for small businesses. Constant Contact has more than 1 million small business users in the U.S.
Freshdesk is an online customer support top which allows companies to manage support tickets, organize conversations, provide customer service, etc. Freshdesk has more than 100,000 customers across 150 countries.
Integration of Constant Contact and Freshdesk:
If we use Freshdesk as a customer support platform and Constant Contact as a customer relationship management top, then we can easily integrate both the tops and create a better experience for our customers.
We can connect both the services to our website and can sync emails from Constant Contact with Freshdesk so that we can see the entire history of the conversation between our customer and our support team. This way we can easily track all the conversations as well as the complaints of our customers as well as the status of those complaints on Freshdesk itself.
Let’s take an example. Let’s say we have two customers – Customer A and Customer B – who register with us using Constant Contact and Freshdesk respectively. Now we receive an email from Customer A and we assign it to a specific agent and start working on it with them. As soon as the agent finishes the task assigned to them, they can close the ticket on Freshdesk with one click instead of having to go through multiple steps like creating a new ticket, adding the information about what was done with the ticket, etc.
Benefits of Integration of Constant Contact and Freshdesk:
We can send emails on behalf of our customers using Constant Contact but what if we have some other type of communication that we need to do? We can do that using Freshdesk as well because it provides a good number of channels to communicate with our customers. It allows us to send an email, SMS, or even a phone call to our customers if required.
In addition to this, we can use Freshdesk as a customer support platform as well. We can use some of its features to manage support tickets as well as handle some other client-related tasks as well. In this way, we can save a lot of money by not having to hire a separate team for our customer support department or decide on a third party spution to handle our customer support issues.
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