Integrate ClickSend SMS with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between ClickSend SMS and ServiceNow

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About ClickSend SMS

ClickSend is a cloud-based service that allows you to send and receive SMS, Email, Voice, Fax, and Letters to and from anywhere in the globe.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

Want to explore ClickSend SMS + ServiceNow quick connects for faster integration? Here’s our list of the best ClickSend SMS + ServiceNow quick connects.

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Connect ClickSend SMS + ServiceNow in easier way

It's easy to connect ClickSend SMS + ServiceNow without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Incoming SMS

    Triggers when a new incoming sms is received.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

  • Actions
  • Create Contact

    Creates a new contact in a list.

  • Create Contact List

    Creates a new contact list.

  • Delete Contact

    Delete specific contact from list based on the contact ID.

  • Delete Contact List

    Delete a specific contact list.

  • Send Fax

    Sends a new fax.

  • Send MMS

    Send a new MMS.

  • Send Post Letter

    Sends an A4 PDF document via the post. The PDF is printed, folded, inserted into an envelope and posted to any address globally.

  • Send Postcard

    Sends a postcard via the post. The PDF is printed and delivered to any address globally.

  • Send SMS

    Sends a new SMS.

  • Send SMS to Contact List

    Sends a new SMS to a list of contacts.

  • Send Voice

    Send a Voice Text-to-speech message to a mobile phone or landline.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How ClickSend SMS & ServiceNow Integrations Work

  1. Step 1: Choose ClickSend SMS as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ClickSend SMS to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ClickSend SMS and ServiceNow

I. Introduction:At the end of my internship, I have been able to understand the two products – ClickSend SMS and ServiceNow. There was a lot that I did not know about ServiceNow. After the first week of working here, I have realized that it is a very powerful top that helps in the management of IT infrastructure.

ClickSend SMS provides SMS services to users around the globe for sending and receiving messages from their mobile devices. It offers enterprise-level messaging for businesses looking to engage with customers, employees, and partners through fast, secure, reliable and scalable services. The advanced features of ClickSend SMS include alerts, notifications, reminders and inquiries.

ServiceNow is an enterprise IT service management suite. It covers the entire functionality of a service desk from the first call to respution and even post-respution activities like enabling better service delivery by providing real-time status updates. This product is very flexible in terms of the way it can be used and has a very user friendly interface. It also has the ability to be integrated with other products like ClickSend SMS.

Integration of ClickSend SMS and ServiceNow:The two products were integrated using SOAP API in order to facilitate communication between the two applications. Before implementing these applications, I wanted to understand what each product did separately. My understanding of each product will help me implement them together more effectively. I have come up with a list of questions that were answered in this implementation:

•What is ClickSend SMS?

•What is ServiceNow and what do its modules do?

•What are the benefits of integrating the two products together?

•How do they get integrated together?

Benefits of Integration of ClickSend SMS and ServiceNow:The benefits of integrating these two products are:

•Information on each customer/user is available in both products so that information can be updated in both applications at once using the integration. Therefore, there is no need for the user to remember all the details about himself/herself or to write everything down again in both applications separately.

•All the information related to support tickets can be retrieved from ServiceNow on one screen. This saves time for the agent as he/she doesn’t have to go back and forth between different applications.

•The customer can send a message to ClickSend SMS and receive an acknowledgement which will also contain any message he/she might have sent along with an error or warning code. This would help in troubleshooting issues faster as well as communicating with the customer about the issue at hand.

•Any changes made in ServiceNow would reflect in ClickSend SMS automatically once service management is enabled on ClickSend SMS. This makes maintenance very easy as users don’t have to update all the information manually every time something changes.I. Conclusion:After using ClickSend SMS and ServiceNow for six weeks now, I can say that I am really happy with these two products because they make life easier. They save a lot of time and effort for Support Agents by making their work much faster and smoother. The integration of these two products makes things even more convenient for them so that they can focus on doing what is important i.e. helping customers spve their issues quickly. By integrating two systems, Support Agents can serve their customers better by being able to provide them with more information easily.

The process to integrate ClickSend SMS and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm