Integrate Webex Messaging with ServiceNow

Appy Pie Connect allows you to automate multiple workflows between Webex Messaging and ServiceNow

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About Webex Messaging

Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best Webex Messaging and ServiceNow Integrations

  • Webex Messaging Integration ServiceNow Integration

    Webex Messaging + ServiceNow

    Update Record in ServiceNow when New Message is created in Cisco Webex Teams Read More...
    Close
    When this happens...
    Webex Messaging Integration New Message
     
    Then do this...
    ServiceNow Integration Update Record
  • Webex Messaging Integration ServiceNow Integration

    Webex Messaging + ServiceNow

    Create Record to ServiceNow from New Message in Cisco Webex Teams Read More...
    Close
    When this happens...
    Webex Messaging Integration New Message
     
    Then do this...
    ServiceNow Integration Create Record
  • Webex Messaging Integration Webex Messaging Integration

    ServiceNow + Webex Messaging

    Create Space to Cisco Webex Teams from New Record in ServiceNow Read More...
    Close
    When this happens...
    Webex Messaging Integration New Record
     
    Then do this...
    Webex Messaging Integration Create Space
  • Webex Messaging Integration Webex Messaging Integration

    ServiceNow + Webex Messaging

    Delete Space in Cisco Webex Teams when New Record is created in ServiceNow Read More...
    Close
    When this happens...
    Webex Messaging Integration New Record
     
    Then do this...
    Webex Messaging Integration Delete Space
  • Webex Messaging Integration Webex Messaging Integration

    ServiceNow + Webex Messaging

    Update Space Title in Cisco Webex Teams when New Record is created in ServiceNow Read More...
    Close
    When this happens...
    Webex Messaging Integration New Record
     
    Then do this...
    Webex Messaging Integration Update Space Title
  • Webex Messaging Integration {{item.actionAppName}} Integration

    Webex Messaging + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Webex Messaging + ServiceNow in easier way

It's easy to connect Webex Messaging + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Message

    Triggers when a new message is created in a Cisco Webex Teams space.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Space

    Creates Cisco Webex Teams space.

  • Delete Space

    Deletes Cisco Webex Teams space.

  • Post Message (Markdown)

    Creates a Cisco Webex Teams message.

  • Post Message (Plain Text)

    Creates a Cisco Webex Teams message.

  • Update Space Title

    Updates a Cisco Webex Team space's title.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Webex Messaging & ServiceNow Integrations Work

  1. Step 1: Choose Webex Messaging as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Webex Messaging to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Webex Messaging and ServiceNow

Cisco® Webex Teams is a cloud based video conferencing and collaboration software that allows users to join meetings, chat with each other, share files, edit documents, and more. It is designed for teams that need to connect globally and stay productive.

ServiceNow is a cloud based IT service management system that provides integrated solutions to manage help desk services, IT infrastructure, and end-user services.

    Integration of Cisco® Webex Teams and ServiceNow

Cisco® Webex Teams is used by more than 100 000 organizations worldwide. It was launched in 2017 as a solution for enterprise communication and collaboration. Cisco® Webex Teams are designed for global teams to communicate and collaborate in real time. The integration between Cisco® Webex Teams and ServiceNow will allow customers to extend the reach of their ServiceNow ecosystem by providing an additional communication channel. This will accelerate the collaboration among users within their communities. With this integration, customers can leverage the existing investment they have made for ServiceNow’s business applications.

    Benefits of Integration of Cisco® Webex Teams and ServiceNow

  • Seamless collaboration between Cisco® Webex Teams and ServiceNow Communities – Customers can create communities or private groups within their own ServiceNow platform and invite users from Cisco® Webex Teams into their communities. They can then invite a single user or multiple users from Cisco® Webex Teams into their communities. Once they are invited, they can view announcements, receive emails, participate in discussions, and update the status of incidents or requests on ServiceNow’s application.
  • Seamless collaboration between Cisco® Webex Teams and ServiceNow Ticketing – Customers can create tickets on ServiceNow application for incidents or requests created on Cisco® Webex Teams. To do this, users from ServiceNow can use the “Open in WebEx” button within the ticket details page to open the incident or request in Cisco® Webex Teams.
  • Seamless collaboration between Cisco® Webex Teams and ServiceNow Users – Customers can search for users from Cisco® Webex Teams who are members of communities or groups. From there, they can send messages or invitations and access files shared with them. In addition, they can view the status of incidents or requests created by users from Cisco® Webex Teams.
  • Seamless collaboration between Cisco® Webex Teams and ServiceNow VoIP - Customers can transfer calls from Cisco® Webex Teams to ServiceNow users via the “Transfer to User” button. This helps customers improve efficiency of call handling and reduce the number of transfers.
  • Seamless collaboration between Cisco® Webex Teams and ServiceNow Meetings - Customers can schedule meetings on Cisco® Webex Teams using the same calendar as ServiceNow (iCalendar. Any changes made to the calendar will be reflected across both platforms.

ServiceNow’s integration with Cisco® Webex Teams is beneficial for enterprises looking for seamless collaboration between their communities, ticketing systems, end-users, etc. The integration enables enterprises to leverage the existing investments they have made for ServiceNow’s business application while enabling them to communicate with other members in their communities.

The process to integrate Cisco® Webex Teams and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.