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Webex Messaging + PagerDuty Integrations

Appy Pie Connect allows you to automate multiple workflows between Webex Messaging and PagerDuty

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About Webex Messaging

Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

PagerDuty Integrations

Best ways to Integrate Webex Messaging + PagerDuty

  • Webex Messaging PagerDuty

    Webex Messaging + PagerDuty

    Add Acknowledge Event in PagerDuty when New Message is created in Cisco Webex Teams Read More...
    Close
    When this happens...
    Webex Messaging New Message
     
    Then do this...
    PagerDuty Add Acknowledge Event
  • Webex Messaging PagerDuty

    Webex Messaging + PagerDuty

    Add Resolve Event in PagerDuty when New Message is created in Cisco Webex Teams Read More...
    Close
    When this happens...
    Webex Messaging New Message
     
    Then do this...
    PagerDuty Add Resolve Event
  • Webex Messaging PagerDuty

    Webex Messaging + PagerDuty

    Add Trigger Event in PagerDuty when New Message is created in Cisco Webex Teams Read More...
    Close
    When this happens...
    Webex Messaging New Message
     
    Then do this...
    PagerDuty Add Trigger Event
  • Webex Messaging Webex Messaging

    PagerDuty + Webex Messaging

    Create Space to Cisco Webex Teams from New Incident in PagerDuty Read More...
    Close
    When this happens...
    Webex Messaging New Incident
     
    Then do this...
    Webex Messaging Create Space
  • Webex Messaging Webex Messaging

    PagerDuty + Webex Messaging

    Delete Space in Cisco Webex Teams when New Incident is created in PagerDuty Read More...
    Close
    When this happens...
    Webex Messaging New Incident
     
    Then do this...
    Webex Messaging Delete Space
  • Webex Messaging {{item.actionAppName}}

    Webex Messaging + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Webex Messaging + PagerDuty in easier way

It's easy to connect Webex Messaging + PagerDuty without coding knowledge. Start creating your own business flow.

    Triggers
  • New Message

    Triggers when a new message is created in a Cisco Webex Teams space.

  • New Incident

    Triggers when new incidents are created.

    Actions
  • Create Space

    Creates Cisco Webex Teams space.

  • Delete Space

    Deletes Cisco Webex Teams space.

  • Post Message (Markdown)

    Creates a Cisco Webex Teams message.

  • Post Message (Plain Text)

    Creates a Cisco Webex Teams message.

  • Update Space Title

    Updates a Cisco Webex Team space's title.

  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

How Webex Messaging & PagerDuty Integrations Work

  1. Step 1: Choose Webex Messaging as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick PagerDuty as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Webex Messaging to PagerDuty.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Webex Messaging and PagerDuty

Cisco® Webex Teams

Cisco® Webex Teams is a cloud-based cplaboration software (or platform. that provides real-time communication, video conferencing, and instant messaging to its users. The two major features of the software are the Meetings and the Channels.

Meetings allow its users to conduct online meetings, share screens, and allow online coopetion. The Meetings feature also includes the guest access feature which enables guests to join meetings without any prior registration. The Channels feature allows users to create group chats for their teams.

PagerDuty

PagerDuty is an alert management platform that automates alerting, on-call scheduling, and incident escalation, and it allows its users to manage incidents from ticket creation to respution. It also manages communication with on-call engineers via its communication platform.

Integration of Cisco® Webex Teams and PagerDuty

    Benefits of Integration of Cisco® Webex Teams and PagerDuty

(1. By integrating Cisco® Webex Teams and PagerDuty, the communication between engineers and the on-call support staff has been streamlined. Engineers can easily reach out to the on-call support staff through PagerDuty’s communication platform, thus reducing the time spent looking for a number to call or sending an email message. This enables the on-call support staff to answer alerts as soon as possible, thus improving incident response time.

  • Integration Process of Cisco® Webex Teams and PagerDuty

(1. On-call schedule is setup through PagerDuty.

(2. When an engineer is notified that he/she is on-call, he/she can click a link in the notification email from PagerDuty to open the “on-call dashboard” which shows the details of his/her on-call shift. The engineer can also check the status of incidents and assign them to himself/herself if they want to be invpved in the respution of the incidents during his/her shift.

  • Problems and Cons with Integration of Cisco® Webex Teams and PagerDuty

(1. If the integration is not configured correctly, the notifications from PagerDuty cannot be received by engineers on Cisco® Webex Teams. This leads to engineers missing out important information such as incidents that occurred during their shift, which leads to delayed responses and possibly worse outcomes due to their delayed responses. Also, missed alerts may cause engineers to fall behind schedule, causing them to miss their deadlines and deadlines of other engineers who depend on them. This would result in engineers working overtime and burning out more quickly than typical workers, leading to more work stress and poor work performance among engineers.

The process to integrate Cisco® Webex Teams and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.