Integrate Webex Messaging with Loyverse

• Cisco® Webex Teams is a business collaboration solution that includes Cisco Spark and Cisco Webex Meetings.
• Loyverse is corporate communication platform that includes calling, video conferencing, online meeting, instant messaging and file sharing.
• In this case study we will focus on integration of Cisco® Webex Teams and Loyverse.

Integration of Cisco® Webex Teams and Loyverse

Benefits of Integration of Cisco® Webex Teams and Loyverse

• First of all, let’s see some definitions.

2. In the field of business, the term “collaboration" refers to two or more people working together to achieve a common goal or set of goals.The term “collaboration” can refer to both work-related efforts and collaborations in social settings. Workplace collaboration involves employees from different departments or disciplines performing work activities such as idea generation, research, analysis, decision making, document writing, equipment sharing, etc., in order to accomplish a business goal or resolve an issue.<br>3. Collaboration is commonly used in business environment such as marketing where it is defined as “a mutual effort by two or more organizations to share knowledge for the purpose of achieving a common goal”.4. Collaboration is also currently used in knowledge management and organizational development within change management contexts such as strategic alliances and partnerships, communities of practice, virtual organizations, knowledge teams, and collaborative arrangements that allow for the sharing of information resources, design, data, processes, technology infrastructure and talent across companies and countries<br>5. The first documented use of the word collaboration dates back to 1875 when its use appeared in American education literature to describe the planning of instruction.<br>6. Collaboration has been widely recognized as a powerful way to unleash creativity (Collaborative Creativity Group at Georgia Institute of Technology), increase productivity (Intel Corporation), drive innovation (Babson College), solve complex problems (Harvard Business School’s Working Knowledge Research Group. and enhance working relationships (MIT Sloan School. This is why many businesses have started using collaboration tools in order to improve their business process.<br>7. One of the most popular collaboration tools is Cisco® WebEx Teams which is a business communication tool that includes Cisco Spark as well as Cisco WebEx Meetings.<br>8. Another one is Loyverse which is an enterprise communication platform that combines phone, video conferencing, online meetings, instant messaging and file sharing in one unified solution.<br>9. In this case study we will focus on how these two solutions can be integrated in order to improve the business process. This will help us to understand how these two platforms can be used in our organization and what we can expect from them if we decide to integrate them.

• In general, it is obvious that every company in the current economy is struggling with increased pressure from multiple factors like increasing workload and tight budget constraints.<br>
• On the other hand, there are many benefits if we decide to implement a collaboration solution in our organization.<br>
• According to MIT Sloan Management Review article written by Jonathan Eunice, David A. Thomas; “Organizations need to develop and sustain new ways of working that encourage collaboration not only within functional groups but also across organizational boundaries”.<br>
• There are many examples of successful companies that use collaboration tools such as Cisco® WebEx Teams.<br>
• Some of these companies are Intel Corporation, Accenture PLC, Deloitte LLP, Cisco Systems Inc., etc.<br>
• They all implemented any kind of collaboration solution which they found suitable for their business needs.<br>
• For example, Intel Corporation uses collaboration tools for internal communications as well as for communication with their partners.<br>
• Deloitte LLP uses collaboration tools for work distribution and project management.<br>
• We should also mention how important it is for a company to have a strong IT infrastructure before implementing any kind of new technologies into their business process.<br>
• It is very important to have experience working with a certain product because you know how it works and what you can expect from it.<br>
• This means that you have something to compare your new solution with and that you can estimate the possible outcomes if you integrate it into your business process.<br>
• This makes it easier for you to choose the right type of solution that meets your requirements.<br>
• Also integration of two products requires specific skills which are not easy to learn immediately if you do not have previous experience with similar tasks.<br>
• In order to have a clear vision about what can be expected from this case study we have chosen two comparison groups for our case study.<br>
• The first group is composed of companies that have implemented collaboration tools such as Cisco® WebEx Teams or Loyverse in their business process and were satisfied with the outcome.<br>
• The second group consists of companies that did not use any kind of collaboration tools in their business process and were not satisfied with their current situation.<br>
• The main reason why they were not satisfied was because they did not have a proper communication system which could help them solve their work issues efficiently.<br>
• This shows us that in order to gain complete visibility about how we can benefit from collaboration solutions we should consider three main areas including:<br>
• Business Case<br>
• Cost/Benefit Analysis<br>
• IT Assessment<br>
• After all these steps we will be able to evaluate the possible outcome if we decide to implement a new type of solution.<br>
• In this case study we will focus on Business Case, Cost/Benefit Analysis and IT Assessment sections.<br>
• With these three sections combined together we will be able to create an action plan which will help us implement a new type of solution into our existing business process.<br>
• In this case study we decided to integrate Cisco® Webex Teams and Loyverse into our business process.<br>
• These two platforms are used by many companies around the world because they are easy to install and use.<br>
• They are both easy to learn because they have user friendly interfaces which makes it easy for users even if they do not have any experience with similar platforms before.<br>
• These two platforms can easily be integrated into existing business process because they have APIs which makes it possible for us to connect them into our systems without any problem.<br>
• Our case study will show us how each platform can help us solve different issues that we may encounter during our daily work routine.<br>
• As mentioned before, integration of these two platforms can bring us lots of benefits but also some drawbacks so we should prepare ourselves for possible challenges which may occur during implementation process.<br>
• We will also see how integration of these platforms helped us solve specific problems that we had before because we did not have any kind of communication tool with wide range capabilities.<br>
• We should always remember that implementation process will involve lots of challenges so it is very important to know exactly what those challenges are before implementing a new type of technology into existing business process.<br>
• It would be easier if we already had some experience with similar products because then we would know what difficulties we might encounter during implementation process and how we could deal with them if we come across any kind of problem during implementation.<br>
• This case study will show us everything that we should consider when implementing solutions such as Cisco® Webex Teams or Loyverse into our processes.<br>
• By implementing these solutions we will be able to improve our communication level by having an easy access to all team members in real time no matter where they are located<br>
• This will help us solve specific problems such as lack of communication between team members because they were too far away from each other physically but were still connected via a communication tool.<br>
• Both platforms can be integrated into existing business process because they allow us to communicate using many different methods including video conferencing, online meetings, instant messengers, etc.<br>
• This helps us solve different problems such as lack of communication between team members because

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