Integrate Webex Messaging with Freshservice

Appy Pie Connect allows you to automate multiple workflows between Webex Messaging and Freshservice

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About Webex Messaging

Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.

About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

Freshservice Integrations
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Best Webex Messaging and Freshservice Integrations

  • Webex Messaging Integration Webex Messaging Integration

    Freshservice + Webex Messaging

    Create Space to Cisco Webex Teams from New User in Freshservice Read More...
    Close
    When this happens...
    Webex Messaging Integration New User
     
    Then do this...
    Webex Messaging Integration Create Space
  • Webex Messaging Integration Webex Messaging Integration

    Freshservice + Webex Messaging

    Delete Space in Cisco Webex Teams when New User is created in Freshservice Read More...
    Close
    When this happens...
    Webex Messaging Integration New User
     
    Then do this...
    Webex Messaging Integration Delete Space
  • Webex Messaging Integration Webex Messaging Integration

    Freshservice + Webex Messaging

    Update Space Title in Cisco Webex Teams when New User is created in Freshservice Read More...
    Close
    When this happens...
    Webex Messaging Integration New User
     
    Then do this...
    Webex Messaging Integration Update Space Title
  • Webex Messaging Integration Webex Messaging Integration

    Freshservice + Webex Messaging

    Post Message (Plain Text) in Cisco Webex Teams when New User is created in Freshservice Read More...
    Close
    When this happens...
    Webex Messaging Integration New User
     
    Then do this...
    Webex Messaging Integration Post Message (Plain Text)
  • Webex Messaging Integration Webex Messaging Integration

    Freshservice + Webex Messaging

    Post Message (Markdown) in Cisco Webex Teams when New User is created in Freshservice Read More...
    Close
    When this happens...
    Webex Messaging Integration New User
     
    Then do this...
    Webex Messaging Integration Post Message (Markdown)
  • Webex Messaging Integration {{item.actionAppName}} Integration

    Webex Messaging + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Webex Messaging + Freshservice in easier way

It's easy to connect Webex Messaging + Freshservice without coding knowledge. Start creating your own business flow.

    Triggers
  • New Message

    Triggers when a new message is created in a Cisco Webex Teams space.

  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

    Actions
  • Create Space

    Creates Cisco Webex Teams space.

  • Delete Space

    Deletes Cisco Webex Teams space.

  • Post Message (Markdown)

    Creates a Cisco Webex Teams message.

  • Post Message (Plain Text)

    Creates a Cisco Webex Teams message.

  • Update Space Title

    Updates a Cisco Webex Team space's title.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Webex Messaging & Freshservice Integrations Work

  1. Step 1: Choose Webex Messaging as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshservice as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Webex Messaging to Freshservice.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Webex Messaging and Freshservice

Webex panel is a web-based service that helps you to schedule meetings, chat with others, share your desktop and files and also send voice messages. In this webex panel we can see an option called “Project”. This project helps us to schedule meetings and call anybody. Webex is also available in mobile devices. With the help of Webex we can make video calls, audio calls, etc. On the other hand Freshservice is a cloud-based customer service software that helps companies to manage customer service through chat and phone. The functionality of Freshservice is similar to Zendesk.

In this part I will describe about how to integrate Webex and Freshservice and what benefits it can give us.

Integration of Webex Messaging and Freshservice

When we connect Webex and freshservice, it becomes easy for us to communicate with our customers 24/7 from anywhere. It helps us to keep track of all customer interactions in one place. If a customer has a problem then he can contact us through live chat or by calling our office number. We do not need to worry about where problem occurred because both messages are stored in Freshservice. Webex provides different conferences rooms so if we have put any meeting in any particular room then customer can join through chat or by calling our office number.

Benefits of Integration of Webex Messaging and Freshservice

Webex helps us to get response faster than email. When we communicate with customers through Webex then they feel more confident because it is easy to watch the customer’s face. With the help of Webex we can respond customers quickly. For example, when we receive emails from customers then it takes some time to respond them but when we respond them through Webex then it takes less time than email which means we can get response faster than email. It also helps us to find out who is contacting us through freshservice and also who is using webex. It gives high quality video calling facility so we can talk to our customers without having any issues. It helps us to send voice messages to our customers so that they can easily understand about what we are telling them. It is very flexible so it does not matter whether you are working from home or office, you can send your messages anytime, anywhere. It is very helpful for businesses that want to expand their market because it makes it easy for them to interact with their customers from around the world.

In this article I have described about how we can integrate webex and freshservice so that we can improve customer services and provide better experience to our customers.

The process to integrate Webex Messaging and Freshservice may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.