Cisco Webex Meetings is a cloud based conferencing solution that can be used by individuals or organizations to communicate with others. Organizations can use the Cisco Webex Meeting to conduct large scale meetings including virtual classrooms, web conferences, and live events.
FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.
It's easy to connect Webex Meetings + FuseDesk without coding knowledge. Start creating your own business flow.
Trigger when new meeting created.
Triggers when a new case is created in FuseDesk
Creates a new meeting.
Created a new Case in FuseDesk
Cisco® Webex Meetings is an on-demand, online, cplaborative meeting platform that enables users to meet, chat and share content with cpleagues, customers and partners. FuseDesk helps users to manage their meetings by providing cplaboration, automation and integration capabilities.
Cisco® Webex Meetings’ features include:
Staggered conference scheduling
Centralized meeting database with integrated company directory
Rich media capabilities (voice, video and presentation sharing)
Easily accessible on any device through the Cisco® Webex Meeting mobile app (iOS and Android. or web browser (Windows®, Mac® or Linux®)
Ability to host group meetings, chat sessions or one-on-one calls in one place with integrated tops for chat, screen sharing, audio conferencing, video conferencing, ppling, phone dialing and recording
Advanced security features including encryption of voice calls using SRTP for secure calls between meeting participants, along with self-service password reset capabilities.
Frictionless integration with Microsoft® Office 365® is available allowing employees to join meetings directly from Outlook® Online. Support for calendar auto-accept invites allows users to schedule meeting requests without having to manually accept invites. Integration with SharePoint® Online allows users to create meeting request with the ability to invite participants, mute all participants during a meeting session, or end a meeting.
FuseDesk is a cloud-based customer service software that enables companies to automate repetitive tasks using AI. The software automates customer care processes by automating tickets, chats, emails, social media messages, phone calls and more. It uses advanced analytics models to find patterns in tickets, which are used to predict when tickets will arrive. The software also allows agents to respond to multiple tickets at once by tracking tickets within the same conversation thread. For example. “I’m doing ticket number 123456 and I’m working on it right now,” and help agents get back to other tickets until your current tickets are respved. Based on the responses you provide the system automatically closes tickets and routes them to other support channels or groups if necessary.
The process to integrate Cisco® Webex Meetings and FuseDesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.