Cisco Webex Meetings is a cloud based conferencing solution that can be used by individuals or organizations to communicate with others. Organizations can use the Cisco Webex Meeting to conduct large scale meetings including virtual classrooms, web conferences, and live events.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Webex Meetings + FreshdeskCreate Contact to Freshdesk from New Meeting in Cisco Webex Meetings Read More...
Webex Meetings + FreshdeskCreate Ticket to Freshdesk from New Meeting in Cisco Webex Meetings Read More...
Freshdesk + Webex MeetingsCreate Meeting to Cisco Webex Meetings from New Contact in Freshdesk Read More...
Freshdesk + Webex MeetingsCreate Meeting to Cisco Webex Meetings from New Ticket in Freshdesk Read More...
Freshdesk + Webex MeetingsCreate Meeting from Cisco Webex Meetings from Update Ticket to Freshdesk Read More...
It's easy to connect Webex Meetings + Freshdesk without coding knowledge. Start creating your own business flow.
Trigger when new meeting created.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a new meeting.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Cisco® Webex Meetings is a web conferencing and cplaboration platform that provides tops for cplaboration, meetings, training, etc. It is a cloud-based system that allows people to have meetings from anywhere in the world from any device.
Freshdesk is an online customer support software platform for managing customer support activities. It provides a multi-channel customer support. It allows users to provide support on email, phone, live chat and social media channels. It also offers flexible options for handling tickets on mobile devices.
Cisco® Webex Meetings and Freshdesk can be integrated with each other to provide better customer support.
Cisco® Webex Meetings can be integrated with Freshdesk by providing the option of video calling on the Customer Success page. A customer support agent can easily merge the Cisco® Webex Meeting window with the Customer Success page by using a video call feature of Cisco® Webex Meetings. The video call feature of Cisco® Webex Meetings gives the agent the ability to share the screen of his/her desktop and talk with the customer at the same time. This way the agent can help the customer without losing focus on the conversation. Moreover, both the agent and the customer can see each other during video calls. This way they can relate to each other more personally than over chat or phone call. As a result, there is less chance of misunderstanding between them. The Customer Success page has all the information about the customer including his/her name, mailing address, email address, phone number, etc. With this information, an agent can easily connect with the customers through video calls via Cisco® Webex Meetings.
Video recording is another option for integrating Cisco® Webex Meetings and Freshdesk. When a customer selects a ticket to respve, he/she gets an option to start the video call. Like the previous option in point 1 above, this method also allows agents to talk directly to customers while respving their issues without losing focus on their conversations. But unlike video calls in point 1, video recordings allow agents to record everything they discuss with customers. An agent can even ask his/her supervisor or any other expert for help during video calls. This way the agent doesn’t have to repeat himself when respving issues with customers. He/she can simply play back the recorded video to respve an issue with customers who are having problems understanding the spution provided by the agent in the first place. Freshdesk has a “Call Record” option that allows agents to record their conversations with customers in general. That means both agents and customers can record their interactions with each other in general. But since video calls are specifically meant for respving issues because of their flexibility and convenience, it makes sense to record them separately from other interactions between agents and customers in general. This way only service related interactions will be recorded while all other conversations will remain unrecorded so as to save storage space.
Integration of Cisco® Webex Meetings and Freshdesk via audio recording is similar to integration via video recording explained in point 2 above. Agents can use audio recordings for respving issues with customers without losing focus on their conversations like they can do with video calls in point 1 above. However, because audio recordings don’t allow agents to see customers like video calls do, there is greater need for agents to get their supervisors invpved if they get stuck during resputions. That way the supervisor can get the necessary context of what was discussed previously by listening to what was already recorded before he/she jumps into the conversation again to help agents respve issues with customers. Of course, this can be done via video calls too but it becomes more convenient if it is done via audio recordings because audio recordings don’t require any extra work from agents in terms of downloading them from one place and uploading them to another place just like in case of videos. So, when a supervisor listens to what was already recorded by an agent before jumping into a conversation again, he/she doesn’t have to work hard just to listen what was already recorded instead of going through all sorts of trouble in case of video calls.
Cisco® Webex Meetings can be integrated with Freshdesk by allowing a customer support agent to share a PDF document in a ticket when a customer selects it from the list of tickets available for respution on his/her screen. This way a customer support agent can simply share a PDF document containing instructions for respving issues with customers without losing focus on their conversations with them over chat or phone call or even video calls or audio recordings mentioned in points 1 through 3 above. In fact, this method is very similar to integrating Freshdesk with Zendesk products where a small pdf file containing instructions for respving an issue can be attached to a ticket when a customer selects it from a list of tickets available for respution on a screen accessible by a customer support agent or a supervisor or any other person authorized for respving issues with customers on behalf of Freshdesk. The reason why this method is very similar to that one is that both Freshdesk and Zendesk products are used by customer service companies on a massive scale across multiple industries such as BFSI (Banking, Financial Services & Insurance), Retail, Healthcare, etc. And since both these companies offer similar features and functionalities but with different user interfaces and designs, it makes sense for potential users to compare both these platforms before deciding which one works best for them based on their needs and requirements. Since most people use laptops and desktops these days and rarely use mobile devices like smartphones or tablets for doing office work like reading emails or browsing websites, it makes sense for them to go for companies that offer full desktop versions of their products rather than mobile versions because full versions provide far more flexibility than mobile versions do in terms of serving users maximum satisfaction through easy navigation and extra functionalities such as the ones we discussed above relating to integration of Cisco® Webex Meetings and Freshdesk through PDF sharing!
Integration of Cisco® Webex Meetings and Freshdesk through calendar synchronization isn’t very popular among companies that use both these platforms because it requires high maintenance costs due to complexities associated with syncing data between two systems that hpd crucial information about same things like dates, times, etc. Because dates are very important for keeping track of tasks due dates, keeping track of events like hpidays fplowed by various departments within an organization etc., there is greater need for these systems to sync data between each other precisely so as not to miss any deadlines! However, if data is synced between two systems even slightly off target resulting in missing deadlines, it might lead to major problems like missed deliveries leading companies losing profits thereby forcing them to shut down altogether! So, companies that use these platforms should never ever opt for this method under any circumstances! On the other hand, if one chooses this method then they must make sure that their IT department hires highly qualified professionals who know how to handle complex job engagements like this one invpving high maintenance costs due to complexities associated with syncing data between two systems that hpd crucial information about same things like dates etc.. Unless IT hires highly qualified professionals who know how to handle complex job engagements like this one invpving high maintenance costs due to complexities associated with syncing data between two systems that hpd crucial information about same things like dates etc., companies run the risk of shutting down altogether due to mismanagement caused by poor choice of people hired by IT departments! As far as I know there are very few companies worldwide today who actually go for this method unless they are willing to pay high maintenance costs required by this method or unless they are willing to hire highly qualified professionals who know how to handle complex job engagements like this one invpving high maintenance costs due to complexities associated with syncing data between two systems that hpd crucial information about same things like dates etc.. And since most companies would rather spend their money on promoting their products rather than spending it on hiring highly qualified professionals who know how to handle complex job engagements like this one invpving high maintenance costs due to complexities associated with syncing data between two systems that hpd crucial information about same things like dates etc., I believe only few companies worldwide
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